LexisNexis Risk Solutions

LexisNexis® TraceIQ

LexisNexis® TraceIQ® - our online tracing and investigation system - unites a wealth of consumer data with user-friendly search tools and intuitive functionality. This powerful combination allows you to create a full profile of the individual you are dealing with and ultimately improve your tracing and investigation activity.


  • Powerful people search tool to quickly locate individuals
  • Obtain contact details and background information for UK businesses
  • Configurable dataset groups - search only the data you need
  • Save multiple custom search templates
  • Uses advanced alias and fuzzy matching techniques
  • User/team activity and credit reports
  • Web services available for integration with your systems


  • Save time and money by quickly finding information you need
  • Enhance your results with premium data
  • Smooth integration into your organisation
  • Uncover a wealth of insightful information
  • Increase project productivity with bespoke tools for specific activities
  • Manage expenditure and monitor team activity


£1,500 a licence

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 12

Service ID

9 4 7 5 9 9 8 6 2 2 0 5 1 2 5


LexisNexis Risk Solutions UK Enquiries
Telephone: 02920678555
Email: ukenquiry@lexisnexis.com

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
  • Compatible browser
  • Valid licensed credentials

User support

Email or online ticketing support
Email or online ticketing
Support response times
Monday - Friday 9.00 - 5.00 (excluding UK Bank Holidays)
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Customer Support is available by telephone or email during UK business hours 09:00 to 17:00 Monday to Friday (excluding bank holidays). On-line FAQs are available within the system.
Support available to third parties

Onboarding and offboarding

Getting started
Users are provided with documentation on how to Get Started.
Training is available onsite or via webex.
Service documentation
Documentation formats
End-of-contract data extraction
Data is stored in line with Data Retention Policy and retained for legal, regulatory and audit purposes. Users have control over their own data.
End-of-contract process
Data is retained in line with Data Retention Policy and access to the Service removed for users who no longer require to use the service.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The solution user interface can be rendered on both desktop and mobile with no difference in functionality.
Service interface
Description of service interface
Web based portal is available for users to enter data for searching.
Accessibility standards
None or don’t know
Description of accessibility
Users enter search criteria for tracing of individuals or businesses and review the results presented.
Accessibility testing
What users can and can't do using the API
The API enables the customer to submit data for searching and retrieval of results via web service to connect to existing or third party platforms.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
An administrative user can customise the work flow, data sets used and system configuration to suit their organisation's needs.


Independence of resources
The solution is provided as a shared service. We regularly review capacity and performance to ensure all customers receive the service they require.


Service usage metrics
Metrics types
Service metrics are available on-line within the system.
Reporting types
Real-time dashboards


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data can be downloaded in CSV format or reports extracted in pdf format.
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
Other data import formats
User entry only

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Our service has consistently achieved availability in excess of 99.5%.
Approach to resilience
Our data centres operate in a hot-active setup, providing failover capability for resilience and service continuity.
Outage reporting
Email alerts would report any outage that would materially affect services.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Access rights are provided using the "Least Privilege" principle and regularly reviewed.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The TraceIQ service is fully covered by the certification.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
An information security management system/framework has been built based on the requirements of ISO27001/2, as well as aligning with general best industry practice. A full suite of information security policies, processes, and procedures are in place covering all applicable areas of physical and logical security and are regularly reviewed internally and externally.

The Information Assurance Data Protection team (“IADP”) for RELX Group (parent company to LexisNexis Risk Solutions UK Ltd) has responsibility for setting enterprise-wide policies and procedures pertaining to privacy, compliance, customer credentialing and information security which includes the documentation of the roles and responsibilities of LexisNexis users.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
LexisNexis maintains strict policies and procedures for change control and management of computer hardware and software.  Prudent configuration management and change control processes must be followed for all software and systems development and maintenance activities performed on Company computer systems and networks.  Proper configuration management and change control are essential to ensure that high levels of reliability, availability and serviceability (RAS) are maintained within Company computer systems and networks and that security controls cannot be circumvented.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
To help mitigate the risk associated with vulnerabilities on external and internal computer systems, LexisNexis Information Security will perform network vulnerability assessment services. Vulnerability scans for networked systems occur at minimum every month. Information Security will oversee the assessment and reporting process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Network monitors, host monitors, and security event log monitors alert our systems staff of suspicious events. Logs are directed to a Security information and Event manager (SIEM)  and used for reporting, correlation, and analysis. Access to any generated and collected log data is restricted, controlled, and protected against unauthorized modification. Time is synchronized across computer and network systems so that events may be correlated. LexisNexis has a dedicated Security Operations Centre (SOC) who are available 24/7 to respond to real-time attacks and to make appropriate firewall or host changes.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
An incident management process is in place, however its contents are confidential. Users are trained on how to report incidents.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£1,500 a licence
Discount for educational organisations
Free trial available
Description of free trial
We can offer a short term trial for a fixed period with access to a capped number of credits.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukenquiry@lexisnexis.com. Tell them what format you need. It will help if you say what assistive technology you use.