Levett Consultancy Ltd

G Suite Platform

G Suite enables everyone to work together from anywhere, anytime using advanced tools like Google Drive, Gmail and Hangouts within your organisation. Whilst with G Suite Marketplace you can extend functionality by integrating other systems. Giving you a complete cloud infrastructure system, whilst significantly lowering typical IT costs.

Features

  • Secure and private email with Gmail
  • Integrated online calendars designed for teams
  • Engage with coworkers on a secure corporate social network
  • Secure Team messaging with Chat
  • Fast, effective video meetings for the conference room
  • Store, access, and share your files in one secure place
  • Create Documents, Sheets, Presentations and Surveys
  • Manage users, devices, and data securely and easily
  • Archiving and eDiscovery for email, files, and chats
  • Secure data with mobile device management

Benefits

  • Improved workforce productivity and efficiency
  • Make decisions faster, face to face
  • Collaborate in real-time within documents
  • Store and encrypt files in the cloud and share securely
  • Secure organisation data and devices
  • Work secularly from any device anywhere, anytime
  • Offline file access using secure encrypted streaming technology
  • 24/7 email and online support

Pricing

£0 to £240 per licence per year

Service documents

G-Cloud 11

947230384575246

Levett Consultancy Ltd

Joanne Levett

01279 799256

tenders@levettconsultancy.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Recommended Firewall and proxy setting configured: https://support.google.com/a/answer/2589954
  • A modern web browser is required

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Monday to Friday 8am to 5pm responses within 7 hours SLA. No service is available Saturday and Sundays or UK public holidays.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels In addition to standard Google support, Levett Consultancy provides enhanced support as part of our G Cloud 11 Cloud support service. Levett Consultancy also provides a dedicated account manager and Google certified support engineers.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Levett Consultancy is a long-term Google Partner with a proven track record of deploying G Suite and Chrome devices into Central & Local Government, Education, 3rd Sector and Private sector.

If required Levett Consultancy at an additional cost, provides a fully comprehensive onboarding support service that is detailed within our optional G Cloud 11 Cloud Support services, that includes consultancy, deployment, training, and support. Levett Consultancy onboarding service enhances the standard G Suite setup process detailed https://gsuite.google.com/setup/
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
  • Change management guides and posters
  • Training videos
  • Google Docs
End-of-contract data extraction If your organisation decides to leave G Suite, users can take their G Suite data with them. They can export emails, contacts, calendars and Drive data. Then, they can import the data to your new provider.

To extract data the individual end users will need to use 'Download your data' option within G Suite. More information can be found here: https://support.google.com/a/answer/100458
End-of-contract process Access to the G Suite instance will be terminated and data will be removed from all Google systems within 180 business days.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Custom mobile apps are available both for iOS and Android which provide a bespoke user experience tailored to the operating system to each operating system. For other mobile operating systems, web browser support is included providing a similar experience to apps on iOS and Android.
Accessibility standards WCAG 2.1 AAA
Accessibility testing A guiding principle at Google is to focus on the user. We've developed active partnerships with advocacy groups and people with disabilities for their input and feedback. Our Accessibility team is a diverse group of people who serve as accessibility consultants within Google and develop the accessibility frameworks that product teams build upon. We hope to have a positive impact on the current state of accessibility on the web, and to continue to serve all of our users.
API Yes
What users can and can't do using the API Organisation administrators have access to the Google Admin SDK a collection of Application Programming Interfaces (APIs). With these APIs, you can build customised administrative tools for your Google products. Before you can use the Admin SDK, you need to enable API access in the Google Admin console.
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Calendar, Docs, Drive, Gmail, Sheets, and Slides can all be customised to improve productivity and functions using Apps Scripts. Access to App Scripts Add-Ons, Macros creation is via the organisation administrator granting developer permissions to relevant staff/teams.

Scaling

Scaling
Independence of resources Google’s services are designed for millions of users. Google runs multiple different performance tests, including load testing G Suite applications under high load over a long period, to observe effects on factors, such as memory use and response time. Google also performs stress testing to examine system performance in unusual situations, including system functional testing while under unusually heavy loads, heavy repetition of certain actions or inputs, or input of large numerical values and large, complex queries to a database system. Ensuring the addition of any practicable number of users has a very low impact on using G Suite services.

Analytics

Analytics
Service usage metrics Yes
Metrics types Activity reports provide an understanding of how your organization uses Gmail, Google Drive, and Google Cloud Search. You can see user activity, such as 2-Step Verification enrollment, emails sent over a specific period, how many files users create and share, which users are near their Drive storage limits, and the number of search queries from different types of devices.

Further information can be found here: https://support.google.com/a/answer/4580176
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Google

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Core customer data that is uploaded or created in G Suite services is encrypted at rest. This encryption happens as it is written to disk, without the customer having to take any action. Google encrypts data with distinct encryption keys, even if they belong to the same customer. Data is encrypted using 128-bit or stronger Advanced Encryption Standard (AES).
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Users can export and download data from the Google products they use, like your email, calendar, and photos. In a few easy steps, create an archive to keep for your records or use the data in another service. See more detials here: https://support.google.com/accounts/answer/3024190
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • DOCX
  • XLSX
  • TXT
  • RTF
  • CSV
  • PDF
  • PNG
  • JPG
  • PPTX
  • SVG
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • DOCX
  • XLSX
  • CSV
  • PPTX
  • TXT
  • RTF

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Contractually Google's Service Level is guaranteed to 99.9% availability for any calendar month and backed with service credits. Definitions and service credits are described at https://gsuite.google.com/intl/en-GB/terms/sla.html
Approach to resilience To minimize service interruption due to hardware failures, natural disasters or other incidents, Google has built a highly redundant infrastructure of data centres. G Suite has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).
Outage reporting Google provides access to a G Suite dashboard offering performance information for G Suite services here:https://www.google.com/appsstatus#hl=en-GB

Outages and status updates are also reported to G Suite administrator by email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Depending on administrator preference, users can be signed in via a federated identity service, including Active Directory, LDAP, DaaS or use G Suite as their identity provider. 2 Factor authentication is supported and can be enforced. Administrative access privileges are granted separately to individual users or groups.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 EY CertifyPoint
ISO/IEC 27001 accreditation date 13/04/18
What the ISO/IEC 27001 doesn’t cover Any service not listed on the ISO certificate is not covered. See here for more information: https://services.google.com/fh/files/misc/eycp_2018_gsuite_iso_27001.pdf
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 21/02/2017
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Any service not listed on the CSA STAR certificate is not covered. More information can be found here: https://www.google.com/intl/zh-TW/cloud/security/compliance/csa-star/
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27018
  • SOC 1
  • SOC 2
  • SOC 3

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO/IEC 27017:2015, ISO/IEC 27018:2014, SSAE16/ISAE 3402,
Privacy Shield, FedRAMP, HIPPA, GDPR
Information security policies and processes Google’s customers and regulators expect independent verification of our security, privacy, and compliance controls. In order to provide this, Google undergoes several independent third-party audits on a regular basis. For each one, an independent auditor examines our data centres, infrastructure, and operations. Regular audits are conducted to certify our compliance with the auditing standards ISO 27001, SOC 2 and SOC 3, as well as with the U.S. Federal Information Security Modernization Act of 2014 (FISMA) for G Suite for Government.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. Google can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s)
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built tools, intensive automated/manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks such issues and follows up frequently until they can verify that the issues have been remediated. Google also maintains relationships and interfaces with members of the security research community.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Focused on information gathered from network traffic, employee actions on systems and outside knowledge of vulnerabilities. Traffic is inspected at many points for suspicious behaviour. Analysis is performed using open-source and commercial tools for traffic capture and parsing, supported by a correlation system built on top of Google technology. Analysis is supplemented by examining system logs for unusual behaviour, such as attempted access of customer data. Security engineers place standing alerts on public data repositories to look for security incidents that might affect company infrastructure. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis.
Incident management type Supplier-defined controls
Incident management approach If an incident occurs, the security team logs and prioritises it according to severity. Events directly impacting customers are assigned the highest priority. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s incident management program is structured around NIST guidance on handling incidents. Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information. Tests consider a variety of scenarios, including insider threats and software vulnerabilities.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 to £240 per licence per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial The free version is functionally identical to the paid version of G-Suite but is only available for 14 days through an online registration and not supplied under G Cloud terms and conditions.
Link to free trial https://gsuite.google.com/signup/basic/welcome

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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