Mozaic-Services Limited

Blueprint for Cloud Operations

Mozaic provides a design/planning service to create a proven Blueprint for Cloud Operations. Collaboratively designing an integrated Digital Service Management capability for the operation and on-going support of cloud-based digital applications. Covering acceptance into live, monitoring, alerting, operational support, integrated service management for digital services deployed to public/private cloud.

Features

  • Proven Blueprint for a modern Cloud Operations and Support capability
  • ITIL compliant Agile Digital Service Management
  • Operating Model design for Digital Service Management
  • Clear definitions of Roles and Responsibilities
  • Governance framework for responsive digital product development and delivery
  • Alignment of development and operations through a DevOps culture
  • Transformation planning and on-going delivery management
  • Integrated DevOps Service Transition process
  • DevOps driven Change Management processes

Benefits

  • Aligns operational service management with responsive DevOps-oriented continuous delivery methods
  • Streamlines the path-to-live and acceptance into service for digital services
  • Cloud Operations Production Support without dependency on application development suppliers
  • Defines and end-to-end product oriented operational service model
  • Frictionless delivery into production, maintaining ITIL-compliant governance, audit and control
  • Structured to drive continual improvement of production cloud services
  • Cost-optimisation of your cloud-based spend
  • Robust on-boarding and service transition process for new digital applications
  • Integration of information security and regulatory compliance

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 4 6 3 9 8 1 2 1 5 9 4 8 3 6

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
We will conduct a short assessment of your current state. We will identify the applications that need to be supported, the technology the applications require, the third-party dependencies, the infrastructure in use and the governance around the delivery of services from development into production. We perform a gap analysis against our proven Digital Operation Blueprint and then create a plan to deliver a modern Digital Operations service for your organisation that builds collaboration between digital delivery teams and operations, creates a dynamic/automated service management model that minimises manual intervention to ensure products can be robustly accepted into service and continually updated with minimal dependency on manual process to deploy future releases and upgrades of your digital services. Our blueprint if fully compliant with the GDS service standard, embraces open standards and utilises the latest DevOps techniques to ensure your Digital Operations capability is responsive to the demands of your organisation and your users.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • AWS
  • Azure
  • Google Cloud Platform (GCP)
  • Private Cloud
  • IaaS and PaaS
  • Serverless
  • Container-based hosting
  • Jira Service Desk
  • ServiceNow
  • BMC Remedy

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.