Blueprint for Cloud Operations
Mozaic provides a design/planning service to create a proven Blueprint for Cloud Operations. Collaboratively designing an integrated Digital Service Management capability for the operation and on-going support of cloud-based digital applications. Covering acceptance into live, monitoring, alerting, operational support, integrated service management for digital services deployed to public/private cloud.
Features
- Proven Blueprint for a modern Cloud Operations and Support capability
- ITIL compliant Agile Digital Service Management
- Operating Model design for Digital Service Management
- Clear definitions of Roles and Responsibilities
- Governance framework for responsive digital product development and delivery
- Alignment of development and operations through a DevOps culture
- Transformation planning and on-going delivery management
- Integrated DevOps Service Transition process
- DevOps driven Change Management processes
Benefits
- Aligns operational service management with responsive DevOps-oriented continuous delivery methods
- Streamlines the path-to-live and acceptance into service for digital services
- Cloud Operations Production Support without dependency on application development suppliers
- Defines and end-to-end product oriented operational service model
- Frictionless delivery into production, maintaining ITIL-compliant governance, audit and control
- Structured to drive continual improvement of production cloud services
- Cost-optimisation of your cloud-based spend
- Robust on-boarding and service transition process for new digital applications
- Integration of information security and regulatory compliance
Pricing
£380 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
9 4 6 3 9 8 1 2 1 5 9 4 8 3 6
Contact
Mozaic-Services Limited
Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net
Planning
- Planning service
- Yes
- How the planning service works
- We will conduct a short assessment of your current state. We will identify the applications that need to be supported, the technology the applications require, the third-party dependencies, the infrastructure in use and the governance around the delivery of services from development into production. We perform a gap analysis against our proven Digital Operation Blueprint and then create a plan to deliver a modern Digital Operations service for your organisation that builds collaboration between digital delivery teams and operations, creates a dynamic/automated service management model that minimises manual intervention to ensure products can be robustly accepted into service and continually updated with minimal dependency on manual process to deploy future releases and upgrades of your digital services. Our blueprint if fully compliant with the GDS service standard, embraces open standards and utilises the latest DevOps techniques to ensure your Digital Operations capability is responsive to the demands of your organisation and your users.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- AWS
- Azure
- Google Cloud Platform (GCP)
- Private Cloud
- IaaS and PaaS
- Serverless
- Container-based hosting
- Jira Service Desk
- ServiceNow
- BMC Remedy
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Our service does not have any constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £380 a person a day
- Discount for educational organisations
- No