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Fordway Cloud Intermediation Services
Fordway’s Cloud Intermediation Service (CIMS) assists customers to assess, plan, transform and migrate their infrastructure to public cloud. It provides ongoing service and security monitoring plus service and security management to minimise business interruption to users and ensure continued service availability and compliance during the transformation.
Features
- Tailored service aligned to the customer’s strategic requirements.
- Due diligence on existing customer’s infrastructure, applications and support structure.
- Strategic advice, technical design and migration planning for cloud
- Supplier engagement, tendering assistance and management included
- Vendor independent expertise in Azure, AWS, Google, Softlayer
- Cloud intermediation hosting services for stabilisation of services
- Service Management integration including service desk automation
- On-going management, monitoring and reporting of multi supplier environments
- Consolidated billing services across mulitple providers
- SFIA skills assessment and staff development for cloud management
Benefits
- Maps existing IT provision including infrastructure, processes and skills
- Transform services to be cloud ready
- Migrate services to the most appropriate hybrid model
- Best model for ongoing management of cloud services
- Provides Continuous Service Improvement once services migrated
- Aligned to best practice frameworks such as ITIL and SFIA
- Assist accreditation to ISO27001 and ISO20000
- Fordway experience in central and local government, NHS, charities
- Ensures you implement the optimal cloud provision for your organisation
Pricing
£300 to £1250 per person per day
Service documents
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Framework
G-Cloud 11
Service ID
946335891643230
Contact
Planning
| Planning service | Yes |
| How the planning service works | Initial analysis of as-is environment uses automated tools plus manned audits to capture current state information, from which options analysis and recommendations made. Once agreed, business case and validation prepared for approval. All service transformation and migrations undertaken as Prince 2 managed projects using Agile sprints for work packages. Service is provided with Fordway standard engagement documentation and migration templates which will be used to speed project planning. |
| Planning service works with specific services | Yes |
| Hosting or software services the planning service works with |
|
Training
| Training service provided | Yes |
| How the training service works | The training service is tailored to the buyer and dependent on the service provided |
| Training is tied to specific services | Yes |
| Services the training service works with |
|
Setup and migration
| Setup or migration service available | Yes |
| How the setup or migration service works | Fordway Cloud Intermediation Services comprises analysis, design, implementation and operation phases. The customer will agree their journey to the cloud at all stages and Fordway will support the migration as a project depending on the solution required following any of the distinct phases. |
| Setup or migration service is for specific cloud services | Yes |
| List of supported services |
|
Quality assurance and performance testing
| Quality assurance and performance testing service | Yes |
| How the quality assurance and performance testing works | Fordway have standard quality assurance and performance testing documentation and templates which will be tailored in line with the service design. |
Security testing
| Security services | Yes |
| Security services type |
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| Other security services |
|
| Certified security testers | Yes |
| Security testing certifications |
|
Ongoing support
| Ongoing support service | Yes |
| Types of service supported |
|
| How the support service works |
Fordway have a wide rage of hosting, software and support services which include: Fordway IaaS, Fordway PaaS, Fordway DaaS, Fordway Cloud Intermediation Services, Fordway Identity and Authentication Management, Fordway Data Storage Service, Fordway Cloud Monitoring as a Service, Fordway Cloud Security Management as a Service, Fordway Security Monitoring as a Service, Fordway Disaster Recovery as a Service, Fordway Backup and Restore as a Service, Fordway Endpoint Protection as a Service, Fordway Server Hosting Service, Fordway Patch Management as a Service |
Service scope
| Service constraints | None |
User support
| Email or online ticketing support | Email or online ticketing |
| Support response times |
Priority 1 incident 24 x 7, 15 minute response. Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response. |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | None or don’t know |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | No |
| Support levels | Fordway have a standard SLA for hosting and software services |
Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Security Clearance (SC) |
Pricing
| Price | £300 to £1250 per person per day |
| Discount for educational organisations | No |