Mozaic-Services Limited

Digital.ai XebiaLabs: Enterprise DevOps and Service Management Automation & Integration

This service provides a standard set of workflows and tools to remove friction between Portfolio and Product Management, DevOps Continuous Delivery approaches and Service Management teams. Our team maximise the use of existing tools to design and build standard ways of working, reducing friction between Change and Service Delivery teams.

Features

  • Integrates Product Management, DevOps and ITSM Tooling
  • Provides seamless and frictionless integration of processes and workflow
  • Maintains ITIL principles whilst codifying delivery, reducing effort and time
  • Provides DevOps with freedom of choice of technology and tools
  • Provides standard measurement and management dashboards

Benefits

  • Significantly faster delivery cycles
  • Reduced effort and cost in release
  • Maintains Enterprise level control across the estate
  • Standardises ways of working, enabling leveragability of skills and resources
  • Reduces risk and ensures repeatability and improves product quality
  • Provides Management Insight
  • Measures performance of each Product team and Enterprise delivery
  • Accelerates stand-up of new Product Teams
  • Improves Customer Satisfaction

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 4 6 1 5 8 1 0 8 0 3 1 3 1 2

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
We understand your current maturity and tooling capabilities within both your DevOps/Product teams , your Product and Portfolio Management structures and your Enterprise Service Management environment. We build Epics and User Stories in a backlog of delivery and prioritise delivering into a roadmap of change and a sprint plan, taking full account of any critical dependencies.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Training is provided on all delivered solutions, including both through knowledge transfer through the project delivery and formal product training on the delivered solutions.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Implementation is managed using our Agile Scrum based methodology as an integral part of our delivery.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your Solution is included in our service. Each release is fully tested as a standard part of our Agile Scrum based delivery methodology.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to fully support your solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Various, depending on solution.

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.