Invotra
Klarity powered by Invotra
Klarity helps you to create, manage and distribute all types of manuals from operational guidance and policy management, to compliance and employee training. Use Klarity's smooth, intuitive user interface to manage and control your knowledge assets and empower your employees to get work done.
Features
- Knowledge management system with creating, editing and publishing tools.
- Templates for induction manuals, ISO accreditation, guidance, policies and more.
- Workflows to suit your business process needs.
- Collaborate on policies, manuals and procedures together.
- Share and deliver knowledge internally and externally.
- Access history and revisions of all information.
- Report on and search knowledge across your entire organisation.
- Manage the branding and experience for your users.
- Accessible for 100% of your end users.
- Automatic review notifications.
Benefits
- Content creators/managers use a single source of truth.
- Ready to use from day one.
- Seamless ISO accreditation audits and compliance.
- Offline capability for those out in the field.
- Personalise the experience for your organisation.
- Helps you to manage accessibility compliance.
- Collaborate with staff and external stakeholders on vital information.
- Enhanced productivity with over 2000 app integrations.
- Enable your workforce with the easy-to-use user interface.
- Quickly manage and deliver knowledge on the move.
Pricing
£9.95 a user a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@invotra.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
9 4 5 9 9 8 2 8 7 0 8 8 0 9 1
Contact
Invotra
Paul Zimmerman
Telephone: +44 (0)20 3789 2900
Email: sales@invotra.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- Any perceived constraints will be reviewed and agreed as part of the mutually agreed Service Design.
- System requirements
- Modern Personal Device
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Klarity customers can raise incidents and support queries via our Helpdesk Portal and we will endeavour to respond within 2 business days.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- No
- Support levels
- Klarity customers have 24/7 access to our Helpdesk Portal where they can raise incidents and support queries. This support service is free of charge.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Klarity provides you with everything you need within the product and online to get going. From in-product tours to extensive online help documentation. We're confident that you can use Klarity straight away without the need of any heavy onboarding process due to its untuitive experience.
Invotra's professional services arm, Invotra Consulting, can also provide an extensive onboarding service should you need it. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Users can extract their data via the APIs at any point in time from the service. If requested we will provide a full data dump of all customer data within 5 working days within a structured XML or JSON format.
- End-of-contract process
- We include standing down and secure termination of your Klarity service. Bespoke off-boarding can be requested based on the customers needs. This may include specific data extraction requirements, exit review processes etc.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- There are no differences between mobile and desktop services. Klarity is fully responsive to support access via multiple devices.
- Service interface
- Yes
- Description of service interface
- We have a service interface that is available to customers and can be provided if requested.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
-
Klarity is compliant to WAI ‘AA’ standards for all organisational users who access the system. However, simply saying that we meet the standards is not enough. We go above and beyond being compliant in order to create a positive user experience for 100% of users.
Our employees travel the UK to meet with accessible software users, conducting user testing with people of differing types of disabilities and assistive software. The aim of the testing is to identify the different methods in which users would interact with the system and to identify the varying competency with the assistive technology. From this we are able to adapt the user interface to accommodate multiple variations of techniques used depending on the disability and competency with assistive technologies.
We understand that a continuous software development life cycle creates an environment where the user interface will change. Therefore user testing is conducted at stages where either there has been major user interface changes or to verify that previous challenges have been remedied. - API
- Yes
- What users can and can't do using the API
- With Klarity, customers can use APIs to exchange data relating to all customer data available on the system.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Klarity is built to allow you to customise the experience for your employees. You can customise:
- Branding
- Navigation
- Templates
- Layouts
- Integrations
Scaling
- Independence of resources
- The Platform is designed to automatically scale when resources across the stack begin to reach certain thresholds. These thresholds are identified through the monitoring system within the platform. If the monitoring system identifies a metric that exceeds a threshold, new resources are provisioned to accommodate the load. The resource consumption is constantly monitored which prompts for optimisation activities to proactively scale up resources where required.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
Klarity provides extensive insights and metrics on the usage of your data with in-product reports and dashboards.
Klarity also provides an API to do your own reporting in separate business tools. - Reporting types
-
- API access
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2012
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Klarity supports APIs for data extraction.
- Data export formats
- Other
- Other data export formats
- JSON
- Data import formats
- Other
- Other data import formats
- JSON
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- Other
- Other protection within supplier network
- AWS VPC
Availability and resilience
- Guaranteed availability
- 99% uptime is guaranteed by Klarity.
- Approach to resilience
- Klarity is a cloud native application which is built from the ground up to be fully fault tolerant and resilient.
- Outage reporting
- Twitter status page @KlarityStatus
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
- Access restrictions in management interfaces and support channels
- All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Alcumus Isoqar
- ISO/IEC 27001 accreditation date
- 26/08/2016
- What the ISO/IEC 27001 doesn’t cover
- We do not have any exclusions for our ISO 27001:2013 certification.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Security Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We currently hold the ISO/IEC 27001:2013 certification and have no exclusions. All policies and processes are stored within our internal system which can be made available for review upon request. The system fully supports all policies and processes set out by the International Standards organisation and is outlined in the requirements for ISO 27001:2013. To ensure that all staff follow the information security policies and processes, we conduct annual Security Awareness Training, followed up by an Information Security questionnaire. In addition to this, if there are any updates on these policies or processes, it is communicated to all staff via our intranet and a signed list of all policies that have been read are kept on each staff member's HR file.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Invotra’s change process is published on our UK Government customer portal GOV.invotra. Our changes are managed through our change management process. Invotra tracks all system changes including but not limited to: product enhancement releases, service component version upgrades
and security patching, Invotra also has supplementary security incident and business continuity processes in place which are available upon request. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Technical resources are subscribed to security feeds/mailing lists to be notified of security improvements. The security patches are expedited or applied as part of a development cycle depending on severity (assessed according to an internal scoring system). For OS vulnerabilities we defer to the OS vendor's assessment. OS patches are deployed monthly. We also get information about any potential threats from OS vendor, application vendors, package repositories and our internal QA.
- Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- All application requests are monitored using AWS WAF (Web Application Firewall) which applies a set of rules to a HTTP conversation. These rules cover common attacks such as Cross-site Scripting (XSS) and SQL Injection. All processes and policies related to response and timings are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Incident management processes for customers are published on our UK Government customer portal GOV.invotra. We have predefined processes for reporting, tracking and closing incidents. Customers have access to our dedicated Invotra HelpDesk Portal where they can raise new incidents and review incident statuses both current and historic. Incident reporting is available upon request.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £9.95 a user a month
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- Free trials are availabe, please visit the website for more information.
- Link to free trial
- https://klarity.works
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@invotra.com.
Tell them what format you need. It will help if you say what assistive technology you use.