Invotra

Klarity powered by Invotra

Klarity helps you to create, manage and distribute all types of manuals from operational guidance and policy management, to compliance and employee training. Use Klarity's smooth, intuitive user interface to manage and control your knowledge assets and empower your employees to get work done.

Features

  • Knowledge management system with creating, editing and publishing tools.
  • Templates for induction manuals, ISO accreditation, guidance, policies and more.
  • Workflows to suit your business process needs.
  • Collaborate on policies, manuals and procedures together.
  • Share and deliver knowledge internally and externally.
  • Access history and revisions of all information.
  • Report on and search knowledge across your entire organisation.
  • Manage the branding and experience for your users.
  • Accessible for 100% of your end users.
  • Automatic review notifications.

Benefits

  • Content creators/managers use a single source of truth.
  • Ready to use from day one.
  • Seamless ISO accreditation audits and compliance.
  • Offline capability for those out in the field.
  • Personalise the experience for your organisation.
  • Helps you to manage accessibility compliance.
  • Collaborate with staff and external stakeholders on vital information.
  • Enhanced productivity with over 2000 app integrations.
  • Enable your workforce with the easy-to-use user interface.
  • Quickly manage and deliver knowledge on the move.

Pricing

£9.95 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 4 5 9 9 8 2 8 7 0 8 8 0 9 1

Contact

Invotra Paul Zimmerman
Telephone: +44 (0)20 3789 2900
Email: sales@invotra.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Any perceived constraints will be reviewed and agreed as part of the mutually agreed Service Design.
System requirements
Modern Personal Device

User support

Email or online ticketing support
Email or online ticketing
Support response times
Klarity customers can raise incidents and support queries via our Helpdesk Portal and we will endeavour to respond within 2 business days.
User can manage status and priority of support tickets
No
Phone support
No
Web chat support
No
Onsite support
No
Support levels
Klarity customers have 24/7 access to our Helpdesk Portal where they can raise incidents and support queries. This support service is free of charge.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Klarity provides you with everything you need within the product and online to get going. From in-product tours to extensive online help documentation. We're confident that you can use Klarity straight away without the need of any heavy onboarding process due to its untuitive experience.

Invotra's professional services arm, Invotra Consulting, can also provide an extensive onboarding service should you need it.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Users can extract their data via the APIs at any point in time from the service. If requested we will provide a full data dump of all customer data within 5 working days within a structured XML or JSON format.
End-of-contract process
We include standing down and secure termination of your Klarity service. Bespoke off-boarding can be requested based on the customers needs. This may include specific data extraction requirements, exit review processes etc.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
There are no differences between mobile and desktop services. Klarity is fully responsive to support access via multiple devices.
Service interface
Yes
Description of service interface
We have a service interface that is available to customers and can be provided if requested.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Klarity is compliant to WAI ‘AA’ standards for all organisational users who access the system. However, simply saying that we meet the standards is not enough. We go above and beyond being compliant in order to create a positive user experience for 100% of users.

Our employees travel the UK to meet with accessible software users, conducting user testing with people of differing types of disabilities and assistive software. The aim of the testing is to identify the different methods in which users would interact with the system and to identify the varying competency with the assistive technology. From this we are able to adapt the user interface to accommodate multiple variations of techniques used depending on the disability and competency with assistive technologies.

We understand that a continuous software development life cycle creates an environment where the user interface will change. Therefore user testing is conducted at stages where either there has been major user interface changes or to verify that previous challenges have been remedied.
API
Yes
What users can and can't do using the API
With Klarity, customers can use APIs to exchange data relating to all customer data available on the system.
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Klarity is built to allow you to customise the experience for your employees. You can customise:

- Branding
- Navigation
- Templates
- Layouts
- Integrations

Scaling

Independence of resources
The Platform is designed to automatically scale when resources across the stack begin to reach certain thresholds. These thresholds are identified through the monitoring system within the platform. If the monitoring system identifies a metric that exceeds a threshold, new resources are provisioned to accommodate the load. The resource consumption is constantly monitored which prompts for optimisation activities to proactively scale up resources where required.

Analytics

Service usage metrics
Yes
Metrics types
Klarity provides extensive insights and metrics on the usage of your data with in-product reports and dashboards.

Klarity also provides an API to do your own reporting in separate business tools.
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Klarity supports APIs for data extraction.
Data export formats
Other
Other data export formats
JSON
Data import formats
Other
Other data import formats
JSON

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
AWS VPC

Availability and resilience

Guaranteed availability
99% uptime is guaranteed by Klarity.
Approach to resilience
Klarity is a cloud native application which is built from the ground up to be fully fault tolerant and resilient.
Outage reporting
Twitter status page @KlarityStatus

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
All processes and policies are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Alcumus Isoqar
ISO/IEC 27001 accreditation date
26/08/2016
What the ISO/IEC 27001 doesn’t cover
We do not have any exclusions for our ISO 27001:2013 certification.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We currently hold the ISO/IEC 27001:2013 certification and have no exclusions. All policies and processes are stored within our internal system which can be made available for review upon request. The system fully supports all policies and processes set out by the International Standards organisation and is outlined in the requirements for ISO 27001:2013. To ensure that all staff follow the information security policies and processes, we conduct annual Security Awareness Training, followed up by an Information Security questionnaire. In addition to this, if there are any updates on these policies or processes, it is communicated to all staff via our intranet and a signed list of all policies that have been read are kept on each staff member's HR file.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Invotra’s change process is published on our UK Government customer portal GOV.invotra. Our changes are managed through our change management process. Invotra tracks all system changes including but not limited to: product enhancement releases, service component version upgrades
and security patching, Invotra also has supplementary security incident and business continuity processes in place which are available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Technical resources are subscribed to security feeds/mailing lists to be notified of security improvements. The security patches are expedited or applied as part of a development cycle depending on severity (assessed according to an internal scoring system). For OS vulnerabilities we defer to the OS vendor's assessment. OS patches are deployed monthly. We also get information about any potential threats from OS vendor, application vendors, package repositories and our internal QA.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All application requests are monitored using AWS WAF (Web Application Firewall) which applies a set of rules to a HTTP conversation. These rules cover common attacks such as Cross-site Scripting (XSS) and SQL Injection. All processes and policies related to response and timings are detailed within an internal system which is available for review on request. The system fully supports all policies and processes required for ISO 27001.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management processes for customers are published on our UK Government customer portal GOV.invotra. We have predefined processes for reporting, tracking and closing incidents. Customers have access to our dedicated Invotra HelpDesk Portal where they can raise new incidents and review incident statuses both current and historic. Incident reporting is available upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£9.95 a user a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are availabe, please visit the website for more information.
Link to free trial
https://klarity.works

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@invotra.com. Tell them what format you need. It will help if you say what assistive technology you use.