E-Sign UK ltd

E-Sign UK Ltd

Secure document storage and processing and advanced electronic signature application

Features

  • Advanced Audit Trail
  • Digital Signature Certificate
  • Secure Document Storage
  • iD Checker
  • Unlimited Document Templates
  • Multi Language Application
  • Payment Processing
  • Email Personalisation
  • SMS Two Factor Authentiction
  • Password Protected Document Access

Benefits

  • Reduced document turnaround time
  • Improved compliance
  • Loss of information prevention and data security
  • Environmentally Friendly
  • Works with the applications you already use
  • Trusted electronic signature service provider
  • Lower transaction costs

Pricing

£190.00 a person a year

Service documents

Framework

G-Cloud 12

Service ID

9 4 5 8 8 0 8 9 4 6 5 0 4 7 4

Contact

E-Sign UK ltd Tom Taylor
Telephone: (+44) 0330 057 3001
Email: tom@e-sign.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Hybrid cloud
Service constraints
No Constraints
System requirements
Internet Access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times within 10 minutes
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Yes, our web chat is fully functional with assistive technologies
Onsite support
Yes, at extra cost
Support levels
£450 day rate for support and training
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Users Sign up for a free trial and can access user guides and request either on-site or web demos/training
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Users still have full access to uploaded documents and signed documents They just cannot upload or sign any further documents. They have the ability to delete all data from their account at any time
End-of-contract process
Users still have full access to uploaded documents and signed documents They just cannot upload or sign any further documents. They have the ability to delete all data from their account at any time.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Fully optimised for all mobile devices
Service interface
Yes
Description of service interface
Fully optimised UI
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Our UI chat is fully functional with assistive technologies
API
Yes
What users can and can't do using the API
API information can be accessed via this link:
https://www.e-sign.co.uk/products/api/
API documentation
Yes
API documentation formats
  • HTML
  • ODF
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Users can select what features they require via API and we can build bespoke platforms

Scaling

Independence of resources
The service is load balanced with real time server monitoring

Analytics

Service usage metrics
Yes
Metrics types
Realtime document data via user platform
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Direct download
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
PDF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • Pages
  • Numbers

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
E-Sign will provide 24/7 Critical server support and systems monitoring to clients. All normal queries or development support issues will be responded to within 2 hours during the times of 0800- 1800 Monday to Saturday.
Approach to resilience
E-Sign has a robust disaster recovery mechanism in place. Our servers within our datacentre have maintained multiple power and cooling distribution paths, and include redundant components (N+1). Data 99.99 % Availability. Our servers have centre facilities includes N+1 on all components and multiple LV path options. The servers are continually monitored 24 hours per day. If there were to be an issue at the primary data centre, the disaster recovery server would replicate the platform and initialise within 40 minutes. If circumstances force E-Sign from its current premises, access to the data centre business continuity centre will allow E-Sign to re-create both our office and IT environment within a very short time, so that critical operations will be up and running with minimum disruption to customers and communications.
Outage reporting
E-Sign places notifications of outages on the website and direct mails all users of the system, as well as RSS messages

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Two factor authentication and role based access pre defined by the user
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
27/03/2020
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
British Assessment Bereau
ISO 28000:2007 accreditation date
27/03/2020
What the ISO 28000:2007 doesn’t cover
N/A
CSA STAR certification
Yes
CSA STAR accreditation date
24/02/2020
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
N/A
PCI certification
Yes
Who accredited the PCI DSS certification
Trustwave
PCI DSS accreditation date
01/12/2018
What the PCI DSS doesn’t cover
N/A
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001 Policies

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
E-Sign has change logs and version controls in place to monitor change management processes. All changes are tracked and tested in our staging environment.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
The development and server team continually monitor and test for vulnerabilities and threats. Patches are deployed when required, and Information is gathered about potential threats via multiple sources.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Server team monitor and run penetration testing continually. Once any compromises are established, they are addressed immediately.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are reported via our ticketing system and allocated to the relevant person. They are then thoroughly investigates and addressed. Reports are completed in an incident report log and preventive action taken where required.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Price
£190.00 a person a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day free trial and free web demo
Link to free trial
https://app.e-sign.co.uk/#/register/11

Service documents