D+R Medical

D+R Therapy

Remote Physiotherapy Analysis.
D+R Therapy allows physiotherapist to remotely supervise as monitor patients during physiotherapy.
The platform allows customised treatments per patient with video and text description.


  • Real-time Analysis
  • Remote Monitoring
  • Personalised Treatments
  • Patient Feedback
  • Secure Messaging
  • Notes
  • Custom Exercises


  • Real-Time Analytics
  • Early Intervention
  • Exercises Videos and Descriptions
  • Remote Patient Analysis


£0 to £20 per person per month

Service documents

G-Cloud 11


D+R Medical

Viv Austin



Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Requires modern browsers (Chrome, Safari, IE11, Edge).
System requirements
  • Mobile app requires iOS or Android
  • Custom videos best hosted on Youtube or Vimeo

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 24 hour response time weekdays.
48 hours response time at weekends.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Free online support via website.
Premium support with customer rep - 1000GBP per month.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide onsite training, email support, and web documentation.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction All patient content is available to extract via CSV.
End-of-contract process Once patient treatments are inactive, there are no further charges.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Desktop website for physiotherapist to manage patient treatments and analysis exercises.

Mobile app for patients to access treatment and record exercises.
Service interface No
Customisation available Yes
Description of customisation Users can add custom private exercises and treatments.
Users can create an organisational structures.


Independence of resources Azure based site with auto-scaling services.
Separation of therapist site and patient mobile app service.


Service usage metrics Yes
Metrics types All patient exercise records are available via web dashboard.
Reporting types Real-time dashboards


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Treatment data can be exported via a CSV.
Data export formats CSV
Data import formats Other
Other data import formats
  • MP4
  • JPG
  • PNG

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.7% availability target.
10% refund if service drops below 99.5% in any calendar month.
Approach to resilience Service hosted on Azure servers with multiple instances in both web server and mobile web service.
Outage reporting Service outages will be communicated via email.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels All users authenticated through Windows Azure Active Directory.
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information No audit information available
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes User access managed through Windows Azure Active Directory.
Server patching managed through Azure automatic updates.
Malware protection and firewall handled through Azure.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach 3 tier development process ensures that code is managed through dev, UAT, then production.

Security library is isolated and assessed with full regression test when being modified.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Database threat detection is part of the service offered by Microsoft Azure, with firewall rules and access notification.

Servers are auto-patched by Microsoft Azure.

Site access managed via Windows Azure Active Directory.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Database threat detection is part of the Microsoft Azure service.
Notification emails are sent to security staff when the encrypted SQL server is accessed.
Incident management type Supplier-defined controls
Incident management approach Incident reporting available via website and email.
Severe incidents reported to users via email.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No


Price £0 to £20 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Full platform access for 1 month.
Link to free trial https://www.drtherapy.co.uk/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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