Remote Physiotherapy Analysis.
D+R Therapy allows physiotherapist to remotely supervise as monitor patients during physiotherapy.
The platform allows customised treatments per patient with video and text description.
- Real-time Analysis
- Remote Monitoring
- Personalised Treatments
- Patient Feedback
- Secure Messaging
- Custom Exercises
- Real-Time Analytics
- Early Intervention
- Exercises Videos and Descriptions
- Remote Patient Analysis
£0 to £20 per person per month
- Education pricing available
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|Service constraints||Requires modern browsers (Chrome, Safari, IE11, Edge).|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
24 hour response time weekdays.
48 hours response time at weekends.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), 7 days a week|
|Web chat support||No|
|Onsite support||Onsite support|
Free online support via website.
Premium support with customer rep - 1000GBP per month.
|Support available to third parties||No|
Onboarding and offboarding
|Getting started||We provide onsite training, email support, and web documentation.|
|End-of-contract data extraction||All patient content is available to extract via CSV.|
|End-of-contract process||Once patient treatments are inactive, there are no further charges.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||
Desktop website for physiotherapist to manage patient treatments and analysis exercises.
Mobile app for patients to access treatment and record exercises.
|Description of customisation||
Users can add custom private exercises and treatments.
Users can create an organisational structures.
|Independence of resources||
Azure based site with auto-scaling services.
Separation of therapist site and patient mobile app service.
|Service usage metrics||Yes|
|Metrics types||All patient exercise records are available via web dashboard.|
|Reporting types||Real-time dashboards|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||None|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||Explicit overwriting of storage before reallocation|
|Equipment disposal approach||In-house destruction process|
Data importing and exporting
|Data export approach||Treatment data can be exported via a CSV.|
|Data export formats||CSV|
|Data import formats||Other|
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
99.7% availability target.
10% refund if service drops below 99.5% in any calendar month.
|Approach to resilience||Service hosted on Azure servers with multiple instances in both web server and mobile web service.|
|Outage reporting||Service outages will be communicated via email.|
Identity and authentication
|User authentication needed||Yes|
|User authentication||Identity federation with existing provider (for example Google Apps)|
|Access restrictions in management interfaces and support channels||All users authenticated through Windows Azure Active Directory.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||Identity federation with existing provider (for example Google Apps)|
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||At least 12 months|
|Access to supplier activity audit information||No audit information available|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||No|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||
User access managed through Windows Azure Active Directory.
Server patching managed through Azure automatic updates.
Malware protection and firewall handled through Azure.
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||
3 tier development process ensures that code is managed through dev, UAT, then production.
Security library is isolated and assessed with full regression test when being modified.
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
Database threat detection is part of the service offered by Microsoft Azure, with firewall rules and access notification.
Servers are auto-patched by Microsoft Azure.
Site access managed via Windows Azure Active Directory.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
Database threat detection is part of the Microsoft Azure service.
Notification emails are sent to security staff when the encrypted SQL server is accessed.
|Incident management type||Supplier-defined controls|
|Incident management approach||
Incident reporting available via website and email.
Severe incidents reported to users via email.
|Approach to secure software development best practice||Conforms to a recognised standard, but self-assessed|
Public sector networks
|Connection to public sector networks||No|
|Price||£0 to £20 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Full platform access for 1 month.|
|Link to free trial||https://www.drtherapy.co.uk/|