RingCentral

RingCentral Office

RingCentral Office is a fully-integrated communication platform offering a complete business phone system alongside advanced unified communication features. It is a fully-featured replacement for hardware-based PBXs including innovations only possible via the cloud-first architecture, like integrations with leading SaaS providers like Google, Salesforce, Microsoft, and others to improve business productivity.

Features

  • Telephony – rich PBX functionality for in/outbound calling
  • Web-Collaboration – screen-share / remote-desktop / video-conferencing
  • Advanced team collaboration – chat, integrated file sharing, task management
  • Many user endpoints, desk phones, mobile, desktop apps and more
  • Advanced features – automated call-recording, hot desking & permissions
  • Simple-to-use admin and user portals for self-configuration
  • Federated accounts for simple management
  • QoS reports, device status reports, alerts and real-time call reporting
  • Wide range of integrations across CRM, productivity, collaboration and more
  • Seamless integration with Microsoft Teams

Benefits

  • Carrier-grade uptime and reliability
  • Highest availability with 99.999% SLA, Geo-redundant, fault tolerant architecture
  • Highly scalable platform for any enterprise size or growth rate
  • Significant cost savings through consolidation of services
  • A Gartner UCaaS Magic Quadrant leader
  • Simple user experience across all devices
  • Seamless remote working and support for multi-site businesses
  • Improved productivity with innovative, market leading tools
  • Full visibility with your platform
  • Highest levels of security, data confidentiality, compliance, availability, and control

Pricing

£7.99 to £34.99 a person a month

Service documents

Framework

G-Cloud 12

Service ID

9 4 5 4 0 4 2 5 7 4 1 9 6 4 2

Contact

RingCentral Sunny Dhami
Telephone: 02036089322
Email: sunny.dhami@ringcentral.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
RingCentral is a standalone solution. However with many out of the box integrations and open APIs, RingCentral Office can be integrated with most businesses applications and systems companies use on a daily basis such as Google, Office 365, Teams, SalesForce, Box, Zendesk and many others.
Cloud deployment model
Public cloud
Service constraints
RingCentral Office is a pure cloud solution which can be run on Windows, Mac, Android, and iOS as well as being available via WebRTC.
System requirements
  • Internet access
  • Windows 7 or Mac OS X 10.7 or later
  • 2 GHz (32/64-bit) processor
  • Minimum of 1 GB of memory
  • 300 MB of hard drive space
  • System requirements may vary for different apps

User support

Email or online ticketing support
Email or online ticketing
Support response times
Urgency Priority 1
Initial Response Time : All phone calls are answered on average less than 5 minutes

Urgency Priority 2
Initial Response Time: All phone calls are answered on average less than 5 minutes

Urgency Priority 3
Initial Response Time: All phone calls are answered on average less than 5 minutes. Web Cases:< 8 Hours

Urgency Priority 4
Initial Response Time < 24 Hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
RingCentral allow users to provide text based responses within webchat but do provide the ability to send additional information via email.
Web chat accessibility testing
N/A
Onsite support
Yes, at extra cost
Support levels
RingCentral packages include 24x7x365 support via phone, email and web chat. Our solution is fully cloud based and we offer comprehensive remote support. Should you required onsite support, our Professional Services team will work with you on the best solution.

RingCentral are also able to provide additional levels of support or managed services approach which can be defined with a customer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
RingCentral provides both onsite and online training based on customers requirements and needs. We also provide a wide range of user documentation as well as an online user community.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
When the contract end, users will be able to extract their data. All customer data is destroyed within 30 days of account termination and all internal confidential material is shredded or put in locked shredding boxes when they are no longer needed or if the applicable defined retention period has expired.
End-of-contract process
The contract includes a licence fee per user per month as well as Professional Sevices cost (one off payment). Based on customer's requirements and needs there might be additional hardware costs for handsets for example.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
RingCentral Office is a cloud based solution and is available anytime, anywhere on the device of your choice, via a desktop and mobile client. At RingCentral we highly value user experience and our solution has been recognised as one of the most intuitive in the market by several analysts. We provide a consistent experience across devices with a similar look and feel, navigation and functionalities. With RingCentral you users do not need to learn and relearn how to use the solution.
Service interface
Yes
Description of service interface
Moves, adds, changes, deletions (MACDs) can be made instantly through the administrator interface. RingCentral provides an administrator portal which allows a system administrator with the highest levels of access to control every aspect of the solution.

There are no charges associated with the administrative portal or with making a change. The only costs are the subsequent charges for added services. RingCentral is also able to perform adds, moves, and changes on your behalf if desired at no cost.
Accessibility standards
None or don’t know
Description of accessibility
Users are able to log into the service interface using a web browser, the RingCentral web service interface supports standard web accessibility tools.
Accessibility testing
N/A
API
Yes
What users can and can't do using the API
RingCentral provides an open API platform for businesses to build communications capabilities in the business applications and systems of their choice.
More information available on https://developer.ringcentral.com/
API documentation
Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
With RingCentral, users can chose the way they communicate by customising call configurations and call flows as well as setting up the devices of their choice for example.

Scaling

Independence of resources
RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind. As a cloud solution RingCentral is highly scalable and provides service availability up to 99.999%.

Analytics

Service usage metrics
Yes
Metrics types
RingCentral provides full call log and call recording details as well as call costs in the online management portal. We also provide live reporting at an additional cost, which provides full live reporting capabilities allowing for wallboards based on queue, group, team or individual reporting.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
RingCentral users will be able to easily export their data from the RingCentral online management portal.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
RingCentral's platform has been designed from the ground up with high availability and geo-redundancy in mind.RingCentral guarantees up to 99.999% service uptime. We will share on financial compensation adjustments associated with underperformance upon request. RingCentral invests in a world-class Network Operations Center, which is monitored 24/7/365 by highly skilled engineers to support up to 99.999% availability.
Approach to resilience
RingCentral’s architecture has multiple levels of inter & intra redundancy built into it. It’s designed to run in an active/active mode and seamlessly switches to the available data centre in the event of any failure. Service failover is tested regularly during system maintenance windows. In case of a local internet failure, all calls can fail over to mobile devices.
Outage reporting
RingCentral’s network operations center (NOC) operates 24/7/365 to ensure optimal system configuration and service availability. Our engineers continuously monitor countless systems, metrics, and alarms.

RingCentral uses 5 internal alarm levels to ensure reliable operations (presented here from lowest to highest importance):
-Informational (take note, no direct action results)
-Warning (watch and take action as needed)
-Critical (immediately fix and/or escalate)
-Service Outage (immediately fix and escalate)
-Disaster (immediately fix and escalate through a live conference call regardless of day or time).

RingCentral customers are immediately notified of issues and outages affecting their service. Customers are also notified when the issue is resolved, what the issue was, and how it was resolved.

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
RingCentral has complex password requirement to restrict access to its service. Upon entering wrong details, user's account will be locked.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • HIPAA
  • TRUSTe Privacy Seal
  • Safe Harbour
  • CNI Compliant
  • ISO 27001 compliance (data centres)
  • GDPR

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security is a crucial component of the RingCentral system. The security of RingCentral’s cloud services encompasses multiple layers and many components, from policies and methodologies to service architecture. Security capabilities and settings reside in the application and infrastructure layers, within the service delivery and operations processes, and the company’s security policies and governance practices.

RingCentral is compliant with both SSAE16 SOC-1 Type II and SOC-2 Type II in addition to being PCI compliant. RingCentral undergoes yearly security audits from third party organisations to ensure high levels of security for data at rest, and during transmission.

Additional information of our security policy can be read at this link: http://netstorage.ringcentral.com/documents/security_policy.pdf

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
RingCentral’s network and application perimeter is protected with firewalls and session border controllers. Administrative access requires authenticating through a production VPN gateway, then authenticating to local infrastructure systems. Technology layers include intrusion detection systems, system logs, and fraud analytics. Operational processes include system and service-level monitoring, system hardening, change management, and regular vulnerability scans.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
RingCentral uses Intrusion Detection Systems (IDS) to monitor network activity for suspicious traffic and attacks.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We have NOC monitoring incidents 24x7. The security director is notified of the incident immediately. The required teams follow the approved information security incident response guide.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£7.99 to £34.99 a person a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
RingCentral offers a 14-day trial which is a limited version of our services but will help buyers familiarise themselves with our solution, key functionalities and user experience.
Link to free trial
https://www.ringcentral.co.uk/office/plansandpricing.html

Service documents