Xicon Limited

Cloud Compute

Xicon Cloud Hosting is Xicon’s Infrastructure as a Service offering hosted on a Virtual Infrastructure platform hosted in Xicon’s UK data centres.

Features

  • Provision your servers quickly
  • Choose the server specification to meet your needs
  • Easy to clone
  • Build from templates
  • Hosted on a VMware or Hyper-V platform
  • Hosted in a UK data centre
  • Replicated to a 2nd Uk data centre
  • Easy to scale up and out

Benefits

  • No need to purchase dedicated server hardware again
  • Inherently address the issues of scalability, availability and disaster recovery
  • Pay for what you use so good for budgeting
  • Accessible from everywhere

Pricing

£45 per virtual machine per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

9 4 5 3 7 8 6 1 6 7 1 1 0 9 3

Contact

Xicon Limited

Simon Heyes

07860 639327

simon.heyes@xicon.com

Service scope

Service constraints
None
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
During business hours - 15 minutes.
Customers are advised to telephone outside business hours.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
24*7 support .
Annual subscription to support and helpdesk - £725 (net of VAT)
Technical account manager and cloud support engineers are provided
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, online training and user documentation all provided as required. Telephone support available 24*7.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Via SFTP or NAS
End-of-contract process
Off boarding process includes either data deletion or data transfer to a NAS or via SFTP on request. Additional cost may be incurred but will be agreed in advance.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
No
Independence of resources
Services separation and management is fully documented as part of ISO 27001/2013 accreditation and audited annually to ensure compliance
Usage notifications
Yes
Usage reporting
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
  • User Profiles
Backup controls
Back up schedule agreed with customer as required
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Guaranteed 99.95% uptime (Uptime being the availability from the Data Centre switch interface to the Hosted Equipment to the Company POP network connection and onward over the Internet.)

The Customer will be entitled to an account credit for one days service for every hour the service availability fails to meet the 99.95% Uptime .
Approach to resilience
Xicon's Cloud platform is hosted across two data centres in the UK that are configured in a highly resilient architecture meaning that the failure of any component will not adversely affect the availability of services. This architecture means that business continuity and disaster recovery requirements are addressed.

The data centres have world class security services to protect equipment from threats and hold all of the accreditations that we require as part of our ISO27001:2013 accreditation.

Further details are available on request
Outage reporting
All components of the service are monitored by SolarWinds monitoring software which is set up and managed by Xicon technical engineers. Alerts are texted to Xicon engineers (P1) and emailed to Xicon service desk (P2 and P3). Proactive monitoring of alerts (including text alerts for P1 incidents) is undertaken 24*7. Customer notification as necessary to ensure guaranteed uptime is achieved.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Processes are fully documented as part of ISO 27001/2013 accreditation and audited annually to ensure compliance
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
As well as the above, IP whitelist.
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
17/12/2018
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • IGSoC
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
ISO27001/2013 formally specifies a management system that is intended to bring information security under explicit management control. Being a formal specification means that it mandates specific requirements. Xicon has adopted ISO27001/2013 and therefore is formally audited and certified compliant with the standard annually. The standard ensures that we;

Systematically examine Xicon’s information security risks, taking account of the threats, vulnerabilities, and impacts;

Design and implement a coherent and comprehensive suite of information security controls and/or other forms of risk treatment (such as risk avoidance or risk transfer) to address those risks that are deemed unacceptable; and

Adopt an overarching management process to ensure that the information security controls continue to meet Xicon’s information security needs on an ongoing basis.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Xicon's Configuration and change management approach is fully documented in accordance with the requirements and standards of ISO27001/2013 . Xicon is independently audited annually to ensure compliance at all times.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Xicon's staff are exposed to the potential threats to the service as part of our ISO27001:2013 Information Management and Security Management Procedures. Policies are defined which include the review of and release of patches which are managed by Xicon platform maintenance system provided by Solarwinds. This software contains detailed release information for all of the software patches made available by the major software vendors allowing Xicon to selectively release and apply patches based on category.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Potential compromises are identified by the Solarwinds monitoring software and alerts are generated to the Xicon service desk by email and to Xicon engineers by text (depending on severity)
P1 alerts are responded to within 15 minutes
P2 alerts are responded to within 3.25 hours
P3 alerts are responded to within 47.25 elapsed hours
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incident management process is fully documented as part of Xicon's ISO27001/2013 accreditation. This is independently audited annually to ensure compliance. Further details are available on request.
Incidents can be reported by users:
1) By telephone to Xicon's dedicated 24*7 helpline
2) By logging the incident in Xicon's service desk

Major Incident Reports are compiled by Xicon's Commercial Manager and sent to affected customer's nominated representative

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Infrastructure is separated and managed by CESG assured components and VLANs.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
State-of-the-art air conditioning systems with cold aisle containment have been deployed to ensure best possible energy efficiencies.

Pricing

Price
£45 per virtual machine per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
The free trial version contains all components of the contracted version. The period of the free trial is by agreement to ensure that it is sufficient time for a proposed purchaser to be satisfied that the service is suitable for their needs.

Service documents

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