AT Technology Services Ltd

Ez Nav

Our vision is to achieve a 25% increase in valuable GP time that could be used for direct patient care, to be achieved through appropriate and active signposting of patients at all points of contact by our frontline staff.

Features

  • Dynamic and flexible reports on over all business performance
  • Business Intelligence dashboards for real-time patient management
  • Data quality and monitoring
  • Population health risk management
  • Income analysis and forecasting
  • Enterprise performance data repository solution

Benefits

  • Self-service Business Intelligence platfrom
  • Long Term condition management
  • Digital first approach for care providers

Pricing

£0.25 per person

Service documents

Framework

G-Cloud 11

Service ID

9 4 4 1 3 6 9 8 3 4 2 2 5 7 2

Contact

AT Technology Services Ltd

Hasib Aftab

07989557863

hasib.aftab@attech-ltd.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
None
System requirements
  • Tailored Solution for customers
  • Works on all web browsers

User support

Email or online ticketing support
Email or online ticketing
Support response times
24/7 support ticketing in place
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
NA
Onsite support
Onsite support
Support levels
Customised Service Level Agreement with each customer
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite training, workshops, virtual training and videos and materials
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
We provide option of data extraction or data wipe. But Data is passed onto clinical system which negates the reasons for data extraction
End-of-contract process
Build into contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Mobile optimised - but also able to download App from android and IOS store
Service interface
Yes
Description of service interface
Use full stack development approach and able to integrate with other services
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
Our dedicated QA performs All functional and Non Functional testing of the Web tool with in different release plans . Performance testing , stress testing and Load testing is conducted as a part on Non Functional testing , and Unit testing , Functional Testing , Regression and Smoke testing is performed over functional modules
API
No
Customisation available
Yes
Description of customisation
Based on customer requirements - localised and white labelled
Based on the requirement of the client functions can be customize that fit best with customers organizational procedures

Scaling

Independence of resources
Scalable cloud based applicaiton

Analytics

Service usage metrics
Yes
Metrics types
Through our dedicated analysis reporting tool
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
User can generate reports from system interface, based on the user profile
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Excel
  • PDF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Core Hours Availability - 99.9%
Approach to resilience
Available on request.
Outage reporting
Email Alerts and APIs

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Our customers have the option to raise a support request via telephone or email or support widget. We will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Working towards ISO27001
  • Cyber essentials
  • DSP Tool kit

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All Data Protection and Security Toolkit policies

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Product or business road maps
Readiness assessments
Training Tutorials and Education Sessions
Stakeholder Feedback gathering and review
Post-deployment review
Performance measures and analytics
Change management risk analysis
Continuous Improvement Plan
Business case studies and knowledge management
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Real time threat monitoring systems.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Based on service level agreements with customers - commercially approved audit tools are used to monitor processes
Incident management type
Supplier-defined controls
Incident management approach
Performing rout-cause analysis
Initial risk assessment forms and frameworks
Communication matrix with key people
Gathering evidences and documentation
Taking approach to minimise the risk or further damage
based on customer agreement - predefined processes and tools used for incident management

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)

Pricing

Price
£0.25 per person
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Subject to request
Link to free trial
https://www.eznav.co.uk

Service documents

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