MDS Technologies Limited

Cloud Infrastructure

Our public cloud (Azure, OpenShift, OpenStack, Oracle or VMware) is designed for the UK Public Sector, compliant with GDPR and suitable for OFFICIAL workloads, based in UK Crown hosting datacentres ensuring data sovereignty. Our cloud infrastructure is on-demand, flexible, billed by the hour, and with full support free of charge.

Features

  • VMware, Oracle, Azure, OpenShift or OpenStack available for specific needs
  • On demand. Billed by the hour as consumed
  • UK hosted by SC and NPPV cleared personnel
  • Cloud Platform spans two UK datacentres separated by over 100km
  • Can span infrastructure across on-premises, private cloud and Crown Hosting
  • Connectivity to the internet, Janet, PSN or N3/HSCN networks
  • 24/7 service desk included as standard with SLA response times
  • Aligned with NCSC Cloud Security Principles, an alternative to AWS
  • Easily, instantly and elastically scales to thousands
  • Supports popular develppment frameworks; Java, Spring, Fuby, Node.js, Python (OpenShift)

Benefits

  • Enabling cost savings by controlling VM power states
  • 24/7 Support available
  • Reduced complexity of managing infrastructure and supporting services
  • Reduce upskill costs by utilising familiar development languages and tools
  • Repeatable environments and deployments, mitigating misconfiguration or dependency issues
  • Can offer UK sovereign Azure solution
  • Support your hybrid and multi-cloud strategies whilst reducing risk
  • Most widely adopted and understood open source cloud platform available
  • Architect solutions with confidence that applications and services remain available
  • Choice of VMware, Azure, Oracle, OpenShift, OpenStack to suit requirements

Pricing

£0.01 a virtual machine an hour

  • Free trial available

Service documents

Framework

G-Cloud 12

Service ID

9 4 3 8 4 9 5 7 8 0 3 7 2 3 2

Contact

MDS Technologies Limited Ben Grantham
Telephone: 01225 816280
Email: sales@mds.gb.net

Service scope

Service constraints
Customers must prove compliance with the access requirements of private networks.
Planned and emergency maintenance windows are identified in the service description.
System requirements
  • Customers may need a modern browser to access service
  • Customers are responsible for licencing any Oracle software if utilised
  • Customers must prove compliance with access requirements of private networks

User support

Email or online ticketing support
Email or online ticketing
Support response times
Tickets are responded to on a priority basis. We aim to respond to ALL initial questions within 15 minutes during normal business hours and High Severity tickets will be answered 24/7
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support includes Service Delivery Managers, Technical Account Managers, Support Engineers and a 24/7 Network Operations Centre. We aim to respond to ALL incidents and requests within 15 minutes 24/7, with a priority on resolving P1 incidents.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
All new customers are assigned a Project Manager and Service Delivery Manager that will provide proactive support and advise for the first 90 days. This also includes the assistance from our Technical Architects and UKCloud as required, to ensure the right solution is provisioned and maximised for the workloads, along with a range of user guides.
Service documentation
Yes
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
The customer has complete autonomy of how data is stored and managed within their virtual environment. Data can be extracted either from within the VM (for example, copying data over virtual networks), or the entire VM (for example, exporting as an OVF or as a VMDK or AMI).
Due to the code driven nature of containerised PaaS services, customers should be comfortable with the transient, constantly re-deployable nature of their environments, thus giving customers full control of porting their environments and associated data away from the existing platform to any other.
End-of-contract process
We will return all your data and materials which cannot be deleted or exported by you, and securely destroy all copies of your data on your written instruction.  We will return any pre-paid sums for services not delivered to you. We will not penalise you for terminating your contract with us unless specifically stated in the Service Definition. We will also return all of your confidential information, unless there is a legal requirement that we keep it.

Using the service

Web browser interface
Yes
Using the web interface
UKCloud provide a control panel allowing users to provision, manage and decommission various aspects of this service. As a Managed Service Provider, MDS will usually monitor and use this control panel as required, however it can be made available to end customers if requested.
The panel also allows users to interface with the UKCloud service management system including raising tickets and requests directly with them, if desired, rather than through MDS.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
The web interface is accessible using the most common web browsers and is delivered over various public and private networks including the internet, PSN, N3/HSCN and Janet. The web interface is protected by standards-based encryption, two-factor authentication and optionally IP address restrictions. The web interface is entirely HTML5 and does not require any auxilary plug-ins, therefore the web interface is accessible by any modern day desktop or mobile internet browser able to support secure HTTPS connections.
Web interface accessibility testing
None
API
Yes
What users can and can't do using the API
You can use API calls to create, manage and monitor Service Requests and view information about the components of your environment. We provide native access to underlying APIs such as Microsoft Azure Stack, CLI for OpenShift or OpenStack. These are compatible with opensource tooling such as Terraform and Microsoft tooling such as Visual Studio, and platforms such as AWS S3.
API automation tools
  • Ansible
  • Chef
  • OpenStack
  • SaltStack
  • Terraform
  • Puppet
  • Other
Other API automation tools
  • Azure Resources Manager
  • Jenkins
  • Docker
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • ODF
  • PDF
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
Customers can fully manage their virtual infrastructure resources including compute, storage and networking, including management of virtual images, programmatically or manually via the CLI, or they can ask MDS to manage all of the above through our Assured Cloud Service.

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
In order to guarantee that users are not affected by the demands from other users, we use resource reservations and shares such as internet bandwidth shaping. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
Other metrics
  • IP Management
  • User quotas
  • Backup status and availability
  • VMOTION events
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
UKCloud

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Customers are encouraged to protect their own data using encryption technologies where only they have the decryption key. In this way, our customers are assured that their data can never be accessed by a third party.
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Back up and restore at the cluster level (OpenShift)
  • Preliminary support available for per-project backup (OpenShift)
  • On each master, API objects, registry storage, volume storage (OpenShift)
  • VMs and data can be backed up (VMware, OpenStack)
  • Customers can redeploy entire solution to different regions (VMware, OpenStack)
Backup controls
Depending on the backup or replication service that the customer chooses, this can be done either via the API, the portal, OpenStack dashboard (Horizon), CLI or PaaS dashboards.
Datacentre setup
  • Multiple datacentres with disaster recovery
  • Multiple datacentres
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks
We offer the choice of connecting:
• Via the internet using additional encryption such as TLS 1.2
• IPSec VPN tunnels
• Via private networks such as leased lines or MPLS
• Via public sector networks such as PSN, N3, Janet
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
We use dedicated CAS-T circuits between each of our sites to ensure the protection of customer data in-flight. We additionally encrypt this data within our Elevated OFFICIAL platform. All data flows are also subject to our protective monitoring service.

Availability and resilience

Guaranteed availability
99.90% for a single VM deployed as a single instance, or 99.95% for a single VM with two instances deployed for Azure Stack.
99.50% for OpenShift.
99.9%-99.95% for OpenStack.
99.95%-99.99% for VMware, depending on Service Level chosen.
For Oracle:
99.99% (HA-enabled VM), 99.95% (non-HA enabled VM). Owing to the nature of Oracle workloads and the need to pin them to processor cores, workloads will only be automatically moved in the event of a host failure if HA feature has been enabled by the customer on each VM. Customers are responsible for enabling the HA feature on OVMs. If the HA feature is not enabled, UKCloud will need to move Oracle VMs to a new host so they can be restarted. The manual movement of OVMs is covered by the Non-HA SLA. Customers are responsible for restarting OVMs and should configure alerts to be notified if an Oracle VM failure occurs. This will not be a live migration and an application restart will be required. Customers will be advised if an action is to be performed.
Approach to resilience
Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting
Outages are identified as Planned maintenance, Emergency maintenance, and platform issues.  The designated Service Delivery Manager will proactively contact customers as appropriate.

Identity and authentication

User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.
Access restrictions in management interfaces and support channels
Customers have the option to raise a support request via telephone or email. MDS will always authenticate the identity of the user by validating known phone numbers and asking them for specific characters within their pre-agreed memorable word. The management interfaces are only available on the UKCloud network.
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Lloyds Register (LR)
ISO/IEC 27001 accreditation date
3rd November 2017
What the ISO/IEC 27001 doesn’t cover
Nothing
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
UKCloud: 28th October 2016
CSA STAR certification level
Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover
Nothing of the UKCloud service.
MDS services are excluded.
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • ISO 9001
  • ISO 14001
  • OHSAS 18001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
CSA STAR, ISO27001, ISO27017, ISO27018 and ISO20000
Information security policies and processes
MDS and UKCloud both have a number of inter-connected governance frameworks in place which control both how the Companies operate and the manner in which they deliver cloud services to its customers. These have been independently assessed and certified against ISO20000, ISO27001, ISO27017 and ISO27018 by LRQA, a UKAS accredited audit body. The Companies are governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
MDS and UKCloud have documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard (UKCloud). Formal configuration management activities, including record management and asset reporting, are monitored and validated constantly, and any identified discrepancies promptly escalated for investigation. A robust, established process for the formal submission of change requests is mandated prior to review and approval of the Change Advisory Board, which is attended by a quorum of operational and technical management personnel.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
UKCloud has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of UKCloud’s asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Following best practice from the National Cyber Security Centre, UKCloud protects both its Assured and Elevated platforms with 24x7 enhanced protective monitoring services, vulnerability scanning and assessment.  Our approach to protective monitoring at minimum meets the Protective Monitoring Controls (PMC 1-12) outlined in NCSC document GPG13 (Protective Monitoring for HMG ICT Systems).  It includes checks against systems events (SIEM) and network traffic analysis, including time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and status of backups.  Any alerts generated are logged and investigated 24x7.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
MDS and UKCloud have a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 (UKCloud) and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by MDS personnel, and incidents identified and reported to MDS by its customers and partners. All incidents are promptly reported into a central ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) to resolution.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
UKCloud
How shared infrastructure is kept separate
At the compute/storage layer, consumers are separated via robust hypervisor controls based on Microsoft Azure Stack technology, Red Hat KVM technology, Oracle OVM technology or VMware vSphere technology. This solution has previously been validated by the NCSC PGA and the implementation is regularly tested via independent IT Security Health Checks conducted by a CHECK service provider.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
Our cloud infrastructure service is a CarbonNeutral® cloud service. We achieved this certification by working with Natural Capital Partners to measure and reduce our CO2 emissions across all sources used to deliver our cloud services to our customers. These include direct emissions from all owned or leased stationary sources that use fossil fuels and/or emit fugitive emissions, and emissions from the generation of purchased electricity and steam (including transmission and distribution losses) to power our servers. For our cloud services to achieve CarbonNeutral® status, an independent assessment of the CO2 emissions produced from direct and indirect sources required to deliver them was carried out, followed by an offset-inclusive emissions reduction programme. This means that for every tonne of greenhouse gas emissions we produce in delivering cloud services, we buy a verified carbon offset which guarantees that an equivalent amount of greenhouse gas emissions is reduced from the atmosphere through a renewable energy or clean technology project.

Pricing

Price
£0.01 a virtual machine an hour
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Free trials are available to both new and existing customers for products that haven't previously purchased or trialled. Free trials are excluded from any SLA credits and are limited to 30 days’ based on a fair usage policy.

Service documents