Memset Ltd

Cloud Storage

Memset’s award-winning Storage-as-a-Service solution, Cloud Storage (Powered by Memstore) uses open-source software to deliver flexible, scalable, secure data storage in the cloud on a pay-as-you-use basis. Available via PSN and Internet, compatible with OFFICIAL government data, held within our UK data centres and supported by BPSS and SC cleared personnel.

Features

  • UKAS accredited ISO27001 information security management system, policies and procedures
  • Available with either PSN Protected or Internet connections
  • Industry leading tried, tested and compatible Object Storage software
  • Triple replication, so there are always three copies of data
  • Self-service Web portal and API access
  • Create storage tokens, manage user groups and permissions
  • Flexible, usage-based pricing, only pay for what you use
  • Fixed packages starting from 5GB/month
  • 99.999999% object durability
  • Guarantee minimum 20Mbps for data transfer, burstable to 100Mbps

Benefits

  • Secure, scalable and resilient enterprise class infrastructure
  • Data held within UK data centres accessed by UK Operations
  • Unlimited storage capacity and industry-leading pricing
  • No limit to size of files than can be uploaded
  • Fully scalable and flexible – scale up/down depending on demand
  • Ideal for backups and archival or large data volume
  • No special application to access – FTP/SFTP proxy provided
  • Automatic replication of data to provide resiliency and availability
  • Compatible with a wide variety of operating systems, applications, browsers

Pricing

£0 per unit per month

Service documents

G-Cloud 9

943565726457978

Memset Ltd

Memset Sales Team

00 44 1483 608010

sales@memset.com

Service scope

Service scope
Service constraints "Scheduled Maintenance" the patching, upgrading, bug fixing or enhancing of software or the replacement, renewal of Network/Datacenter Infrastructure that has been communicated to Customers via individual or group ticket or email, providing a future time period in which maintenance will occur. (‘Maintenance window.’) Scheduled Maintenance may be scoped to Customer-specific, shared or Memset® core infrastructure and may or may not include downtime or degradation of Services to Customers, depending on the nature of the maintenance required.
https://www.memset.com/about-us/service-level-agreement/
System requirements PSN-connected customer deployments must comply with PSN CoCos.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We guarantee that we will provide a response in the form of a ticket, from one of our technical engineers, to support queries submitted through the Memset® Control Panel within 2 hours during normal working hours (9am to 5pm).

We guarantee that we will respond in the form of a ticket reply from one of our technical engineers, to queries raised through our Emergency contact facility within 30 minutes. This is available 24 hours a day, 365 days a year.

For customers with Managed Platform monitoring, we guarantee that we will respond to configured alerts within 30 minutes, available 24x7x365.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support No
Support levels We guarantee Cloud Storage Customer data will have network availability of 99.99% of each monthly billing period.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Memset maintains extensive documentation in our customer-accessible online knowledge base. The Managed Infrastructure and Managed Platform SLAs both include free Support time to assist with customer requests, including onboarding.

Memset can recommend migration partners to assist with full onboarding projects if required.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction NEED TO ANSWER THIS
End-of-contract process Memset does not maintain any formal offboarding or end-of-contract services or costs. Customers will be liable for the remainder of the value of the contract relevant to any termination conditions.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can set up the service and make changes through the web interface.
Web interface accessibility standard None or don’t know
How the web interface is accessible N/A
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API http://www.memset.com/apidocs/
API automation tools Other
Other API automation tools Swift
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface Users can set up the service and make changes through the Command Line Interface.

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources N/A.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Disk
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks All Memset APIs and Control Panel are protected by appropriate TLS configuration and cipher suites. Cloud Storage provides options for SFTP upload and download. All Memset-controlled channels are encrypted with modern TLS and secure cipher suites.
Data protection within supplier network Other
Other protection within supplier network All internal Cloud Storage traffic occurs on private networks with no public or customer access.

Availability and resilience

Availability and resilience
Guaranteed availability Memset commits to a 99.99% network availability SLA and 99.999999% object durability guarantee.
Approach to resilience Memset Cloud Storage is a highly internally resilient distributed data storage product. Customer data is automatically replicated three times across four local availability zones to protect against local hardware failure or data corruption.

Customers can also chose to distribute or replicate data between our geographically redundant Cloud Storage clusters, providing resilience against data-centre wide outages.

Memset maintains an ISO 27001 managed Business Continuity and Disaster Recovery plan at a corporate level that seeks to ensure the maximum availability and integrity of support, service delivery and communications.

As the primary system administrator, the customer is responsible for building on this foundation and ensuring that any solution specific business continuity requirements are defined and met.
Outage reporting Memset will report service outages, degradation or periods of at-risk operations via email to impacted customers and on our public status page.

Identity and authentication

Identity and authentication
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to the Control Panel is via customer-configured username and password and to the APIs via unique per-method 32bit hex strings. The API and Control Panel can additionally be secured at an account level by configuring source IP whitelisting constraints.

Memset system administrator access to non-PSN services is authenticated via a combination of username and password and SSH public keys. Access is performed via support jump bastions.

Memset system administrator access to PSN services is additionally performed from dedicated support devices via jump infrastructure with 2FA.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/08/2015
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Coalfire for Service Provider, Lloyds Bank Cardnet for Merchant
PCI DSS accreditation date 2017 for Service Provider, 2013 for Merchant
What the PCI DSS doesn’t cover Service Provider does not cover 1,2,3,4,5,6,7,8,10 & 11
Other security accreditations Yes
Any other security accreditations PSN Protected

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Memset operates an ISO 27001:2103 accredited ISMS as part of our integrated Compliance Management System. (Security, Quality and Environmental compliance.) The ISMS is subject to regular qualified internal and external third party audits throughout each year. these are supported by additional PSN and PCI-DSS internal and third party audits

The CEO maintains overall accountability as Memset's SIRO, with subordinate dedicated Compliance and Security teams providing operational checks and balances for all security related projects, policies and procedures. Both the Head of Compliance and Head of Security maintain permanent seats on the Operations Board and are acknowledged as business leaders within the organisaiton.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Memset operates an ISO 27001:2013 audited configuration and change management process based on ITIL principles. We maintain a comprehensive asset management system and CMDB, vital for enabling our software defined network to operate effectively. Customers must submit tickets via the customer control panel to request any changes to the customer solution.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Memset maintains manual and automated vulnerability management processes as part of an integrated vulnerability management system. Nessus is used as a key component of internal vulnerability management processes.

Memset is a member of vulnerability pre-disclosure notification groups regarding key infrastructure. (I.e. Xen Sceurity Advisories, etc.)

Where a security vulnerability has been assessed by our internal processes and found to be impacting within our scope of responsibility, we seek to remediate or mitigate within the following timescales. Critical: 5 working days. High: 10 working days. Medium and low: As per normal patch maintenance schedules
Protective monitoring type Supplier-defined controls
Protective monitoring approach NEED TO ANSWER THIS
Incident management type Supplier-defined controls
Incident management approach Memset maintains an integrated Incident Management system based on ISO 27001:2013 requirements and ITIL processes for all internal minor and major incidents. These processes interact with any further chance or problem management processes required on a case-by-case basis.

Customers can internal users can report security incidents using the appropriate ticketing system or, where available, phone contact.

Major customer-impacting incidents will be formally communicated to the customer in the form of an after-incident report including root cause analysis and corrective and preventative actions.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial 5 GB of storage , with 5GB/mo of transfer.
Link to free trial https://www.memset.com/cloud/storage/

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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