Skotkonung Ltd

Touchstone Review Governance, Risk and Compliance Management

The solution enables organisations to: identify and manage risks related to data and systems; improve management of digital information; effectively target mitigation and investment; create organisation, project and portfolio risk registers; maintain visibility of supply chains; manage end-to-end supplier compliance and risk through automated and structured processes; reduce compliance costs.


  • Due diligence assessment of potential suppliers
  • Develop risk registers, assign risk owners, apply treatments, monitor performance
  • Assessments against codes of conduct, KPIs and other standards available
  • Unlimited licensee-built standards for assessment
  • User configurable workflows for risk assessments, review and approval
  • Self-assess, spot check and audit functions
  • Self-maintained profiles of suppliers
  • Supply chain and risk maps of compliance and performance
  • Customised reports and dashboards to manage risks and performance
  • Export of data and assessments


  • Develop a common understanding of risk across departments and organisations
  • Visualised evidence of risk to develop mitigations and target investment
  • Risks, opportunities and non-conformities highlighted for action and communication
  • Enables risk monitoring, trend observation, organisational comparison and data sharing
  • Reduced costs of performance comparison over time and between partners
  • Reduced costs of performance comparison at programme and portfolio level
  • Aids drawing lessons from broad evidence-base across programmes and portfolios
  • Visibility of all risk and supplier assessments in one place
  • Scalable to give increased value for money with use
  • Shared workspace


£24,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 12

Service ID

9 4 3 3 8 7 0 5 4 0 7 8 2 7 8


Skotkonung Ltd Skotkonung
Telephone: +44(0) 33 0088 3933

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
Maintenance is planned in advance (normally to take place between 8pm and 6am) and users are advised of disruption (normally with 48hr notice).
System requirements
  • Internet connection and browser
  • Service is designed to work on a tablet/laptop/desktop
  • Screens will render on a mobile device

User support

Email or online ticketing support
Email or online ticketing
Support response times
The help desk is available 09:00 to 17:00 on UK business days. We respond to high priority issues within four working hours. Medium priority within one business day. Low priority as agreed with the Customer on receipt of a service request.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support level is tailored to client needs and is normally set out in full in a service level agreement with the client. We provide single point of contact for technical support, finance and management. We provide a 24hr monitored single email address for all technical issues and run server monitoring on all client servers to flag connectivity and other issues. We can provide further details on request.
Support available to third parties

Onboarding and offboarding

Getting started
Clients are assigned an account manager. The account manager will organise training for client administrators. Initial training is included in the licence. Further training is available as agreed with the client. Data can be migrated at a charge.
Service documentation
Documentation formats
End-of-contract data extraction
Data export is provided at the end of service. We provide customer data in excel, csv and pdf formats depending on type and requirement.
End-of-contract process
Based on an agreed end-of-service date, we provide data as above. We hold data for an agreed period, not exceeding two months, and then delete it unless we are legally required to retain it.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Pages reformat depending on the size of the device screen. The product is primarily designed for desktop use.
Service interface
Customisation available
Description of customisation
The software is highly configurable. Users can build standards and configure indicators and due diligence, compliance and results monitoring. Users can build workflows and manage user groups. Template permissioning and dashboard configuration are part of the on-boarding process.


Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand.


Service usage metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Touchstone Review Ltd.

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Users are able to download written assessments and the results of analysis performed in the system.
Data export formats
  • CSV
  • Other
Other data export formats
  • HTML
  • PDF
  • PNG
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • Word
  • Excel
  • PDF
  • PNG
  • JPEG

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Only named administrators have access to customer databases. Sensitive data for government services can only be accessed by SC cleared personnel.

Availability and resilience

Guaranteed availability
99.5% uptime.
Approach to resilience
Available on request.
Outage reporting
A public dashboard is used to report outages and email alerts to administrators. Planned outages are notified to users via email alerts and or system announcements.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.
Access restrictions in management interfaces and support channels
Access is restricted to named users and user accounts are subject to strong password policies, 2 Factor Authentication and validated IP connections.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
Access is restricted to named users and user accounts are subject to strong password policies. Two-factor authentication can be enabled.

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Approachable Certification
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 27001 certification covers all aspects of this service. Details of scope are available.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001
Information security policies and processes
We have fully documented information security policies. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We have internal processes for change control that includes a full cycle of testing and audit from development to production release. Changes are assessed at time of request for security implications and if necessary additional testing or external verification is completed prior to production release. These processes are documented and comply with our ISO 9001 and 27001 quality systems.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Available on request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Available on request.
Incident management type
Supplier-defined controls
Incident management approach
Available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£24,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
Proof of concept service giving users an opportunity to test on a small data set (provided by client or if requested by us). Trial period is negotiable but not to exceed 6 weeks. Please contact us to discuss further.
Link to free trial

Service documents