Thales UK Ltd

Thales Advanced Secure Gateway - Secure Cloud Information Exchange

Advanced Secure Gateway provides secure access and transport of data hosted in the cloud with different types of internet hosted users and services. It allows the secure upload/download of information and reports, and consolidation of data sets.
It can connect securely with government services/networks, (e.g. PSN/HSCN/ESN) over standard internet/corporate.


  • On the Internet and in Cloud Data Centre facilities. Multi-cloud/Cloudready
  • Provides mutually authenticated connections and TLS/SSL/SSH protocol breaks
  • Two Factor authentication, supports single sign-on authentication including SAML
  • Traffic through the gateway scanned by the anti-virus engine
  • Configurable malware remediation
  • NCSC Cloud security principles in fully managed scalable IaaS/PaaS/public/hybrid environments
  • NCSC secure End User Device Guidance profiles UEM/MDM/EMM enterprise mobility
  • Leverages AAA; end-point inspection; and advanced granular access controls
  • Advanced Secure Gateway can use customer provided or commercial certificates
  • Access OFFICIAL/OFFICIAL-SENSITIVE or PSN-P/s from Cloud Providers and untrusted/non-PSN devices


  • Establish safe connections to internet and cloud hosted users/services
  • Improvement to network performance
  • Fast deployment: designed, tested, installed and operational within days.
  • Availability targets and SLAs met through flexible, bespoke service design
  • Maximise cost savings by taking advantage of current network topology
  • Achieve compliance with regulatory, legal, and HR policies
  • Increased productivity
  • Protection from advanced malware threats
  • Secure and resilient operations: high availability connections to multiple datacentres
  • Proactive issue detection and customer support minimising business disruption

Service scope

Service scope
Service constraints Customers will be required to comply with security policies when consuming services at OFFICIAL, OFFICIAL SENSTIVIE or PSN PROTECTED levels. Thales offer consultancy for customers to the current status against the compliance required and detail approaches to mitigation against any shortfalls in that compliance.
System requirements
  • Customer will maintain PSN Code-of-Connection for their Data Centres
  • Customer will support accreditation and assurance activities

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response is based on SLAs and service requirements agreed with the client.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided in line with customer specific SLAs

Service Delivery Managers are assigned to each client.

Support is available via phone, e-mail or face-to-face meetings when required. Typically, the contract of work shall specify the required frequency of meetings, and further arrangements can be made as appropriate. We work closely with our customers to ensure that they have the support they require throughout the project; the basis of the support will depend on the specific needs of the project, the services procured, and the customer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Thales provide assistance to customers for the design of their Secure Gateway solution, which provides an assured / accredited and secure way of accessing information over different classifications of networks, the internet and bearers of opportunity.
Thales offers assistance with implementation and transition to new Gateway services. This can be provided for green field sites where no previous solution is in place. Thales can:
• Carry out Site Surveys.
• Develop Transition Plans / Strategies.
• Develop Implementation Plans against previously developed designs.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction We will provide an extract of the data held by Thales to the customer in an agreed format.
End-of-contract process At the end of the contract the data is provided to the customer in an agreed format (CSV or xml) and then deleted from Thales systems.
For an additional fee, Thales can return the data in alternative formats or retain the data for an extended period if required.

Using the service

Using the service
Web browser interface No
Command line interface No


Scaling available Yes
Scaling type Automatic
Independence of resources Infrastructure is monitored 24x7 for availability and capacity, in line with ISO27001 and ISO20000.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types Other
Other metrics
  • Availability metrics and SLA compliance
  • Bandwidth utilisation
  • AV and anti-malware reports
Reporting types Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks Encrypted traffic, authenticated users
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Access restrictions

Availability and resilience

Availability and resilience
Guaranteed availability SLAs for availability are agreed with the customer dependant on needs and services procured.
The service is delivered as a geo-graphically diverse high availability service designed to exceed 99.95% availability.
Approach to resilience Available on request
Outage reporting Thales provides 24x7 monitoring at UK Network Monitoring Centre.

In the event of an outage, a Service Delivery Manager will inform customers, and a Major Incident Manager will be appointed. Outages will also be reported in the Service Delivery Management report.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Access to management interfaces is restricted to appropriately security cleared and authorised Thales staff members. Network segmentation is in place to secure management interfaces, located within secure processing facilities. These configurations are subject to CHECK ITHC. Management interfaces are not exposed to the internet. All event logs are sent to the Thales SOC for protective monitoring and retained for 12 months. Thales systems are also subject to internal and external audit.
Support – No 3rd parties are provided with remote access to the Thales SOC network. Only trusted suppliers are used, with contractual and NDA clauses used to protect information.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 KPMG
ISO/IEC 27001 accreditation date 25/4/18
What the ISO/IEC 27001 doesn’t cover The Thales UK Information Security Management System (ISMS) incorporates the people, processes and technologies supporting the portfolio of network services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • PSNSP certifications up to OFFICIAL SENSITIVE
  • Police Enhanced Regime
  • ISO27001 and ISO20000 Accreditation
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 20000,
PSN services at OFFICIAL,
CAS(T) – CESG Assured Services (Telecoms),
Police Enhanced Regime,
Cyber Essentials Plus,
NCSC CCSC (Certified Cyber Security Consultancy),
NCSC CCP (Certified Cyber Professional),
Sector specific accreditation
List X
Information security policies and processes The Thales Advanced Gateway service is certified to a number of different standards, including ISO 27001:2013. This is based on an ISMS (Information Security Management System) which consists of Thales UK policy, process and procedures in addition to ISO 27001 clauses. The ISMS is audited by independent 3rd parties annually.
An annual IA (Information Assurance) schedule ensures that policies are implemented, assessed and effective. This includes internal audits, external audits, Security Working Groups, Security Awareness campaigns.
The reporting structure is defined in the Thales IA Management Plan, along with incident management processes and RACI matrix.
The Thales Advanced Gateway service assurance is also achieved through additional certifications and accreditations, which include audit reports being submitted to the Cabinet Office, NCSC and the National Police Information Risk Management Team (NPIRMT).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All Requests for Change (RFC)’s are presented to a Thales’ Change Board (CAB). The CAB is attended by Business, Technical, Service Delivery and Information Assurance stakeholders along with the owner of the RFC’s. On receipt of a request to make changes to the service; an RFC will be generated and submitted to CAB prior to delivery. Changes will be notified to customer CABs where there is a change to the device(s) which may impact service.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach As part of the Thales compliance requirements, Thales has a requirement to be able to adequately respond to Low to Critical level patches and vulnerabilities.

The Thales SOC utilise an IBM vulnerability management module to prioritise vulnerabilities. The SOC also utilise various threat intelligence and vulnerability feeds to stay informed of the latest vulnerabilities. The SOC then advise on recommended activity and mitigations.

Thales Change Management is then used to apply patches in a managed and timely manner – to prevent disruption to customer services.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The Thales SOC provides protective monitoring and threat intelligence to identify potential compromises, cyber-attacks and non-compliance.
The SOC follow processes and escalation paths in response to potential compromises and security incidents. A severity matrix is used to assign a priority to each incident. The priority determines the response for the incident. Agreed stakeholders and contacts are contacted depending on the severity.
Incidents are responded to within SLA – in accordance with the assigned priority.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Thales operates a 24 hours a day 365 days a year UK Network Operations Centre which utilises a monitoring platform and trouble ticketing platform for Incident and Problem Management. The Service desk is accredited to ISO 20000, ISO27001 and all processes are aligned to ITIL.
Thales adopts a tiered approach to incident management. Tier 1 has the technical knowledge to triage all incidents, and will categorise and prioritise in line with agreed Customer priorities. The team is skilled to offer technical and product knowledge to resolve incidents, respond and deploy remote teams or involve third parties if required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate The environment has been built in line with CESG security procedures and managed through appropriate policies. It is also subject to annual ITHC in line with maintaining GDS-A accreditation for operation.

Segregation of traffic is achieved using secure tunnels and vlans.

Separate appliances where require

Energy efficiency

Energy efficiency
Energy-efficient datacentres No


Price £994 per person per day
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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