Market Dojo

Contract Management - Contracts Dojo

Market Dojo offers easy to use and cloud-based Contract Management software with first-class support for a wide range of capabilities on a contract-based model. Allowing procurement professionals the ability to easily manage, evaluate, and assess contracts through a centralised and secure contract repository.

Features

  • Cloud-based software, accessible via a web browser
  • Support phone, email and live chat
  • Intuitive user interface in your corporate branding
  • Multiple currency and language functionality
  • Sub-OJEU functionality to ensure you meet Framework Agreements
  • Simple to use permission controls and user hierarchy
  • World-class technical support and training
  • Real time contract analysis
  • Set contract notifications and alerts
  • Assess contracts on a case by case basis

Benefits

  • Simplify the procurement process
  • Ensure compliance by centralising your data
  • Upload contract information quickly and efficiently
  • Very intuitive so no training guides needed
  • Full auditability providing transparency throughout the procurement process
  • Easily store, organise and manage contract and supplier data
  • Collaborate with team members and stakeholders
  • Excel import/export for almost all data
  • Reduced supply chain risk
  • Using version control to browse through previous versions of contracts

Pricing

£0 per licence

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11

942631929166841

Market Dojo

Nick Drewe

0117 230 9200

g-cloud@marketdojo.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Contracts Dojo integrates with a range of procurement solutions including eSourcing, Savings Tracking, Tailspend Management, Category Spend Insight, Supplier-Buyer Collaboration, Supplier Onboarding and Project Management.
Cloud deployment model Private cloud
Service constraints No, all that's needed is an internet connection and a device with a web browser
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We aim to respond to all tickets within 10 minutes. Our 2019 average time for resolution of a support ticket is 3.96 hours. On weekends the resolution time drops to 9 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support No
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our live chat feature can be accessed via our website, or anywhere on the tool
Web chat accessibility testing NA
Onsite support No
Support levels Market Dojo offers completely free offsite support for suppliers and buyers at no additional cost. We categorise our support by product, priority, question classifications, support category and sub-category. Depending on the query it will be assigned to the relevant individual such as Technical Support, Development or the Event Host.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users can sign up online and get started straight away. Our solution is designed to be easy to use and provide an intuitive user interface. Market Dojo offers an online Sandpit to allow users to create and test sourcing events. Users can pay for a licence when required to invite external suppliers. Online training and multimedia documentation are all available for free online.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction They don't. We continue to abide by our data assurances policy but don't remove data.
End-of-contract process The client stops using the service. That's it

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Fully Responsive
API Yes
What users can and can't do using the API Market Dojo offers the ability to share data seamlessly with other solutions via our Application Programming Interface (API). Giving the ability for data to be sent back and forth quickly without human intervention and offering Single Sign-On functionality. Technical assistance is required for further integration.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Our solution can be fully integrated with procurement solutions in addition to fully white-labelling, custom domain, additional storage, multi-scoring, user permissions and hierarchy, supplier database management, document libraries and questionnaire templates.

Scaling

Scaling
Independence of resources We load-balance across multiple servers and can instantly up the resources. We can cater for factors of users greater than we typically have at one time.

Analytics

Analytics
Service usage metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data can be exported via CSV
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Please see the Service Definition
Approach to resilience Please see the Service Definition
Outage reporting Please see the Service Definition

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Please see the Service Definition
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Please see the Service Definition

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Please see the Service Definition
Vulnerability management type Supplier-defined controls
Vulnerability management approach Please see the Service Definition
Protective monitoring type Supplier-defined controls
Protective monitoring approach Please see the Service Definition
Incident management type Supplier-defined controls
Incident management approach Please see the Service Definition

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0 per licence
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Access for one company to upload and manage a limit of 10 contracts. No time limit, no user number restrictions.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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