You Say Tomato

Safety critical cloud communications

This service analyses your organisation’s culture and communications in order to support the transition to your chosen Cloud service(s). The service is focused on the use of Cloud for safety critical operations such as blue light / border / aviation etc.

Features

  • Written communications review and analysis using anthropology and ethnography methods
  • Focus on safety critical communication and miscommunication
  • Focus on critical front line operations migrating to Cloud
  • Operations and target operating models assessed
  • Advice on communications and organisational practices are provided
  • Consistency of tone, message and interaction on Cloud services assured
  • Anthropologists observe and interact to understand interactional culture
  • Organisational and team cultures are identified and characterised
  • Clashes between values and/or assumptions are identified
  • Objective, practical analysis grounded in anthropology, linguistics, and ethnography

Benefits

  • Cloud implementation smoothed
  • Assurance of Cloud mediated safety critical communications
  • Cultural clashes between teams (e.g., IT, digital, business, stakeholders) identified
  • Value of Cloud maximised through consistent messaging
  • Communications blockers to Cloud implementation identified

Pricing

£350 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

9 4 1 0 6 7 7 8 2 9 9 8 2 8 2

Contact

You Say Tomato

Ren Reynolds

02032862488

info@you-say-tomato.com

Planning

Planning
Planning service Yes
How the planning service works This service supports any organisation with safety critical operations that are using or migrating to cloud. The service can analyse historical or potential issues in operational and communications that may be impacted by the introduction of cloud technology and ensure that communications and other human factors are included in the change management, project management and programme management cycle.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works Training can be provided in the use of cloud based social media SAAS tools. Training typically includes:
- Acquire a basic user knowledge of the cloud service
- Acquire confidence in using the service to project professional and
company identity
- Understand the basic online grammar of the service
- Know the basic rules of online writing
- Develop an authentic online identity
- Understand how to spot and respond (or not) to trolls
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works This service supports any organisation with safety critical operations that are using or migrating to cloud. The service can analyse historical or potential issues in operational and communications that may be impacted by the introduction of cloud technology. The service then advises on measures that can be taken during and after the transition to aid safety critical operations and communications.

The service is applicable to blue light, military, boarder, aviation, regulatory, fire and rescue and any other service that has operations and communications that a directly or indirectly safety critical. The service also supports business continuity operations and communications in a cloud environment.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service No

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No technical constraints apply to this service.

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We respond to queries relating to these services during working hours.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £350 per unit per day
Discount for educational organisations No

Service documents

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