PFI Expiry/Handback Diagnostic Platform

Our Private Finance Initiative (PFI) expiry platform (titled ‘PFI Diagnostic Platform’) prepares you for successful handback. Our software and expertise on PFI handback automates contract reviews and expiry programme planning, facilitating an understanding of asset condition and compliance. Our platform enables collaborative handback, protecting your operations whilst limiting contract-end-liabilities.


  • Conversion of PDF/paper-PFI contracts into cloud-based, navigable-searchable digital format
  • Searchable, shareable up-to-date contracts: a ‘single version of the truth’
  • Catalogue all contract amendments (past-future) to identify optimal exit obligations
  • Using risk platform to capture and manage PFI handback risks
  • Using platform for asset condition analysis supporting surveys, rectification, settlement
  • Mobile and desktop asset building surveying tool for unlimited users
  • Asset condition defects and photo-evidence supporting surveys rectification settlement
  • Assess asset compliance supporting performance management and PFI transition.
  • Store documented evidence of compliance in parallel systems
  • Review and advise asset data requirements for post-PFI operating model


  • Achieves PFI handback and expiry readiness and protects operations
  • Minimises contract-end liabilities and use of formal dispute resolution
  • Quick cost effective alternative to external legal contract bible production
  • Expert-level data information workflows for clear and transparent responsibility
  • Follows UK-Building Information Management (BIM) framework in user-friendly intuitive interface
  • Increased efficiencies through automated workflows and accessible in-house technical support
  • Clear instant project tracking service features benefit with visual dashboard
  • Protects your position by facilitating understanding of current condition/compliance
  • Provider contractual alignment - basis for collaborative working through expiry
  • Eliminates multiple systems-licences and collaborative tool for working through expiry


£1 to £500 a unit a month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 12

Service ID

9 4 0 7 4 3 6 2 8 3 4 2 9 9 9


Telephone: 07932279944

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
To be confirmed with the buying organisation.
System requirements
  • Licensed users only
  • Internet Connection (However, can also be accessed offline)

User support

Email or online ticketing support
Yes, at extra cost
Support response times
To be confirmed with the buying organisation.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
To be confirmed with the buying organisation.
Onsite support
Yes, at extra cost
Support levels
Service Desk, Email, Phone and on-site support. Support available 24/7. Standard support response time is 15mins. Incident escalation process is available. Additions to be confirmed with the buying organisation.
Support available to third parties

Onboarding and offboarding

Getting started
To be confirmed with the buying organisation.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
A data download can be provided.
End-of-contract process
At the end of the contract, user access is terminated. The only cost at the end of the contract is the cost of data download, if desired.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Compatible operating systems
  • Android
  • IOS
  • Windows Phone
Designed for use on mobile devices
Differences between the mobile and desktop service
The mobile application has been specially design for field accessibility and the service scales to size on mobile devices.
Service interface
What users can and can't do using the API
To be confirmed with the buying organisation.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Customers will be able to customise some items per organisation and per project as per the below list: -Logos -Colour schemes -Terminology and labelling -Checklists -Forms -Workflows


Independence of resources
Sufficient capacity is built into the service for a multitude of users to be accessing the service without impacting performance for other users. The system design allows rapid expansion of capacity as required.


Service usage metrics
Metrics types
Reports include various collations and filtered reports of logins, substantive hits, searches, defined terms and clause link hits, etc.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
To be confirmed with the buying organisation.
Data export formats
  • CSV
  • Other
Other data export formats
  • XLS
  • PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • All Microsoft Office Formats
  • .pdf
  • Database Transfer (SQL or other)
  • 3D Model Files (.rvt , .ifc , .nwd , etc.)

Data-in-transit protection

Data protection between buyer and supplier networks
Private network or public sector network
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
98% guaranteed uptime outside of planned improvements / upgrades. Users are compensated via damages if guaranteed levels are not achieved.
Approach to resilience
Available on request.
Outage reporting
1. News alerts via user dashboard. 2. Emails.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
We restrict access with role-based permission system.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus
  • Ministry of Defence accreditation to OFFICIAL SENSITIVE

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
To be confirmed with the buying organisation.
Information security policies and processes
We follow ISO 27001 security policies and processes, reporting via Country Heads, CDO and CTO to the ISMS Officer, ISMS Steering Committee and to the CEO.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management is carried out in accordance with the A03 IT Procedures for change management as part of our ISO 27001 processes and procedures.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
An identification and escalation process deals with the assessment of potential threats to the Service. Depending on severity, patches are rapidly deployed. For normal lower level threats, patches are included in the regular 6 weekly sprints. Information on potential threats come via a number of structured internal and external sources and reviews.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We continually monitor the service for attack, misuse and malfunction. We respond via our ISO 27001 processes and procedures, which both deal with the attack or malfunction, and communicate as appropriate throughout the company and externally to users.
Incident management type
Supplier-defined controls
Incident management approach
We follow our ISO 27001 processes and procedures for Incident Management. Incidents are reported into a incident management system, and reports are monitored regularly by management. A root cause analysis is performed for all incidents and form part of the continual improvement process.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks


£1 to £500 a unit a month
Discount for educational organisations
Free trial available
Description of free trial
To be confirmed with the buying organisation.

Service documents