ISAAC Intelligence Limited

Oxygen Intranet for Office 365

Oxygen Intranet for Office 365 is a rapidly deployable and customisable best-practice intranet specifically designed to appeal to and engage users of all generations. Structured around one single data source, and providing options for people to interact in multiple ways (Outlook, mobile app or browser) Oxygen Intranet creates 100% engagement

Features

  • Employee Directory
  • News & Announcements
  • Events Calendar
  • Document Management Centre
  • Request Management Centre
  • Holiday Planning
  • Notifications & Alerts
  • Integrated Closed Social Network
  • Accessible from any Internet connected Device
  • Discussion Forum

Benefits

  • Centralised document storage with built in backup
  • Document co-authoring enables collaboration
  • Easy to use employee request centre for holidays, events, cars
  • Fully integrated with Outlook means seamless filing of documents
  • Easily share documents with colleagues and peers
  • Trackable discussion forums avoids clogging email
  • Assign tasks and automate workflows to simplify business processes
  • Centrally manage and publish relevant documents, archiving old versions
  • Publish success stories and KPI dashboards - celebrate success
  • Built directly into Office 365 using best practice methods

Pricing

£2.50 to £10 per person per month

Service documents

Framework

G-Cloud 11

Service ID

9 4 0 5 4 6 0 8 6 6 8 2 6 8 7

Contact

ISAAC Intelligence Limited

Jason Yeomans

020 3922 1222

jason@isaacintel.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft Office 365
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Microsoft office 365 & SharePoint Online Required

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 Hours Urgent, 8 Hours non-urgent
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Via browser pop-up on our company website
Web chat accessibility testing
Not applicable
Onsite support
Yes, at extra cost
Support levels
ISAAC Support is straightforward and easy to understand. Response within 15 minutes, 4 hour rectification for critical issues, 8 hours for non-critical
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Onsite and virtual training (train the trainer) and additional teams training if required at additional cost
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Export to Excel, migrate to alternative service, leave in the existing system as all Oxygen applications are built with your own Office 365 tenancy
End-of-contract process
All inclusive, only extra is further customisation or automation

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Inherent differences in screen sizes only
Service interface
No
API
Yes
What users can and can't do using the API
Multi-service integrations
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Language, layout, branding, colour palettes, workflow & feature configuration

Scaling

Independence of resources
All Oxygen apps are developed directly into the Microsoft Office 365 public cloud. scale is not an issue

Analytics

Service usage metrics
Yes
Metrics types
Utilising Microsoft inbuilt Office 365 usage stats
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Into Excel
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
99.9% as per Microsoft Office 365
Approach to resilience
Developed in line with Microsoft
Outage reporting
Via social media notification and/or public Microsoft dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Specific configuration per customer/solution
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
All Microsoft Related

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Iso27001

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Continual improvement
Vulnerability management type
Undisclosed
Vulnerability management approach
Undisclosed
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Office 365 & SharePoint Online
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft Office 365 & SharePoint Online

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£2.50 to £10 per person per month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
14 day free trial
Link to free trial
https://isaacintelligence.com/oxygen-intranet-free-edition-trial-request/

Service documents

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