Program Framework

Demand Center for Project Online

Demand Center for Project Online uses Microsoft cloud services to capture project requests consistently. It supports collaboration and management of approval tasks to accelerate their review. The process can be measured and governed using attractive and informative dashboards.

Features

  • Consistent capture of project requests
  • Collaboration and online chat with Microsoft Teams to process requests
  • Monitoring of Admin and Approval tasks
  • Tracking of review process duration
  • Automatic alerts for stakeholders required to take action
  • Effective status control of requests
  • Automatic project initiation in Project Online once request is approved
  • Comprehensive dashboards to monitor all aspects and performance

Benefits

  • Delivers Consistent Demand Capture and Control
  • Efficient Task Management
  • Inspires Collaborative working
  • Improves visibility for all with comprehensive reporting
  • Allows the accurate measurement of performance
  • Accelerates the request review process
  • Accelerates the pace of transformation for the organisation

Pricing

£5000 to £17500 per licence per year

Service documents

Framework

G-Cloud 11

Service ID

9 4 0 3 5 4 5 0 3 0 6 1 1 8 3

Contact

Program Framework

Lawrie Siteman

+44 20 8942 9708

lawrie.siteman@programframework.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Using Microsoft cloud services such as SharePoint Online, Teams, Planner, Flow and Project Online. Demand Center binds them together and presents the data using PowerBi to make a fully featured management tool.
Cloud deployment model
Public cloud
Service constraints
Will require access to Office 365 services.
System requirements
  • SharePoint Online
  • Teams
  • Flow
  • Project Online
  • PowerBI

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response to a support request on the online helpdesk system occurs within 30 minutes with an email reply with a ticket number.
During deployment the Silver support level applies, with these response times:
Severity 1 - Major functionality loss impacting many or all users - 4 business hours
Severity 2 - Minor functionality loss impacting few or no users - 16 business hours
Severity 3 - - No functionality loss impacting any users - 4 business days
If faster response times are required, the Gold support level is available under the Customer Support Service Offering at additional cost.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Onsite support
Support levels
Major Issues (Most or all users impacted) - 4 business hours;
Minor Issues (Few or no users impacted) - 16 business hours;
Support available to third parties
No

Onboarding and offboarding

Getting started
Using our QuickStart process, we run a workshop to determine their portfolio business processes and issues, and configure the solution to match their organisation's needs, and provide online support and guidance.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
The data will be stored in the user's own Office 365 tenant.
End-of-contract process
Included in the contract is the licence to use the dashboards and workflow configured. At the end of the contract term, under an honour system the organisation would be required to stop using the dashboards and workflow.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Using standard Microsoft mobile apps, e.g. for Teams, Planner, Power BI
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Will be personalised upon implementation. Further customisation is possible as Demand Center is build using standard services.

Scaling

Independence of resources
Operates in user's own Microsoft Office 365 tenant. Scalability is built in.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Office 365

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Exporting the data would not be required as the system relies on the organisation's own data held in SharePoint Online and Project Online.
Data export formats
Other
Data import formats
Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.9% availability, assured by contractual commitment.
Approach to resilience
Available on request from Microsoft
Outage reporting
Standard Office 365

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Internal controls for designated managers
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus
  • Microsoft has CSA Star Certification

Security governance

Named board-level person responsible for service security
No
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Microsoft - CCA CCM - Internally - Cyber Essentials Plus
Information security policies and processes
Internally documented to board level; at Microsoft - refer to Microsoft.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change management documentation and processes optional and differ by customer; we adapt to the customer's requirement
Vulnerability management type
Undisclosed
Vulnerability management approach
Refer to Microsoft
Protective monitoring type
Undisclosed
Protective monitoring approach
Refer to Microsoft
Incident management type
Undisclosed
Incident management approach
Refer to Microsoft

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 to £17500 per licence per year
Discount for educational organisations
No
Free trial available
No

Service documents

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