e2e-assure Ltd

e2e Cloud Website Hosting Service

A secure yet simple IaaS and/or PaaS service built to suit web servers and web services, with unique value-added services designed keep your service running, secure and resilient to cyber-attacks.

Features

  • Located in Tier-3/4 UK datacentres with ISO 27001 certification
  • Three service level options
  • Features server load balancing and SSL termination
  • Vulnerability scans
  • 24/7 monitoring + planned automated incident response and attack mitigation/defence
  • Anti-virus scanning
  • Root kit, trojan, malware and botnet detection
  • Sophisticated global DDOS
  • SSL termination and WAF services
  • Web site protection and defacement monitoring and response

Benefits

  • Keep your web services tightly secured and controlled
  • Scale your service level up or down on demand
  • Scale your compute up or down on demand
  • Ensure your web services are secure, monitored and defended

Pricing

£1,150 a virtual machine a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.peart@e2e-assure.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 3 9 8 5 9 9 4 3 9 8 8 8 7 5

Contact

e2e-assure Ltd Mark Peart
Telephone: 01666 860108
Email: mark.peart@e2e-assure.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
See Service Definition
System requirements
See Service Definition

User support

Email or online ticketing support
Email or online ticketing
Support response times
Dependent on SLA
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
See SLA information in Service Definition
Support available to third parties
Yes

Onboarding and offboarding

Getting started
See Terms and Conditions
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All customer data will be removed. The customer is expected to migrate their own data out of the service prior to the end of the service (if applicable). Optionally we can also migrate the data out of the service (such as historical access logs) on a time and material basis.
End-of-contract process
Off-boarding is included with the following scope: all user access will be revoked and any components containing customer data will be removed and securely wiped.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
Capacity Management and design of cloud systems

Analytics

Service usage metrics
Yes
Metrics types
See Service definition
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/a
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See Service Definition
Approach to resilience
All e2e services operated from UK datacentres in three regions (England, Scotland and Wales) with multiple power and Internet Service Providers to ensure resilience. Individual service resilience may be dependent upon the Service Level that is ordered for each service.
Outage reporting
An incident management and response process will be agreed with each customer with email and phone alerting processes as required.

Identity and authentication

User authentication needed
No
Access restrictions in management interfaces and support channels
If required, support channels will agree processes for authenticating users including names users/account and the use of agreed passcodes.
Access restriction testing frequency
At least once a year
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI - Certificate Number 620531
ISO/IEC 27001 accreditation date
Up to date and current since we first achieved ISO27001:2013 on 17/07/2015
What the ISO/IEC 27001 doesn’t cover
The whole organisation and all services are covered
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials Plus - November 15th, 2019
  • Police Assured Secure Facilities (PASF) for DCs and e2e Management
  • Classified Material Assessment Toolkit (CMAT) inspections at DCs

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
This is detailed in our ISO 27001:2013 documentation and a full RMADS for all services

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All changes are documented and managed via the internal ticket system. A Separate test environment is used to ensure changes tested prior to being applied to the ‘live environment’. All changes reviewed and approved by appropriate senior staff prior to implementation to ensure they do not compromise security controls.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
All services are assess as a part of the e2e Accreditation Framework with a full IS1/2 risk assessment provided as part of the RMADS.
e2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings.
Critical security patches are typically deployed within 8 hours.
e2e
As well as ingesting intelligence which is used by our toolsets and rules engines, threat intelligence is can also be consumed from CERT-UK, CiSP, other Service Providers and from the NCSC.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
E2e provide comprehensive and detailed protective monitoring services independently for customer environments and all service offerings. The capability provides a comprehensive set of tool-sets to proactively defend customers and services; This includes:
Proactive MDR Cyber Defence and Enterprise Risk Management
Integrated Enterprise wide coverage with Flexible Log Management, Network Discovery, Asset Management, Traffic Flow Analysis
NIDS, Packet Capture, Packet Analysis, Internal and External Vulnerability scanning,
Threat Intelligence and Proactive Incident Response.
All incidents will follow a predefined incident response playbook with fully automated and manual response actions. Typical response time is 15 minutes.
Incident management type
Supplier-defined controls
Incident management approach
E2e have a range of operational service levels that can be provided to customers. These range from carrying out initial triage and incident prioritisation through to full Incident Management. e2e can run Incident Response through to conclusion should that be required by its customers. Reporting of incidents can be though email or phone and depneding upon the service, email reports can be provided or access to the on line ticketing and incident portal is provided.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1,150 a virtual machine a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mark.peart@e2e-assure.com. Tell them what format you need. It will help if you say what assistive technology you use.