Saadian offers Design / Consultation, Configuration, Transition Management and Service Management services to support the Mhub Information Sharing platform for Multi Agency Safeguarding Hubs (MASH). The Mhub service is available as an OFFICIAL or OFFICIAL SENSITIVE Cloud Software, or in a private cloud based on Cloud Hosting.
- Migration of existing event history into Mhub
- Configuration of MASH referral form input
- Supports Mhub service
- Model the processes implemented within Multi Agency Safeguarding Hubs
- User acceptance testing
- Third party integration
- Event and scoring categorisation
- Requirements Consolidation Workshops
- Flexible enough to suit existing business processes
- Ability to reflect local business scoring and categorisation of events
- Product familiarisation and training workshops
- Information Sharing
- Advice and consultation throughout the process
- Automation of manual processes
- Enhance the processes implemented within the Multi-Agency Safeguarding Hubs
£300 per person per month
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
Saadian Technologies UK Limited
Jennie Jablonski/JArwaa York/Cliodhna McGuirk
|How the planning service works||
A Saadian Mhub customer may require some integration and configuration to the standard Mhub service.
Saadian offers Design / Consultation services to provide Mhub integration and configuration including configuration of data feeds, data integration services, local business process adoption, existing MASH referral form processing and migration services.
|Planning service works with specific services||Yes|
|Hosting or software services the planning service works with||MHub Service|
|Training service provided||Yes|
|How the training service works||
We can work with in a flexible way depending on training needs. A Saadian trainer will come onsite to the customer’s training facilities. Each training session typically takes 1/2 day and is conducted by an Ensure/Advise professional.
Types of training available include:
1. Administration training
2. User training including specialist training for bulk messaging
3. Integration workshops
4. Train-the-trainer training
|Training is tied to specific services||Yes|
|Services the training service works with||MHub Service|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||We can advise buyers how to migrate from one cloud service provider to another. We help buyers with issues such as data migration and mobile number portability when migrating to a new cloud service provider|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||We work with customers to define acceptance tests and appropriate performance levels based on their requirements.|
|Ongoing support service||Yes|
|Types of service supported||Hosting or software provided by your organisation|
|How the support service works||
Saadian’s Support approach is underpinned by our ITILv3 based IT service Management system which provides a standard set of processes and functions that are used to build a solution that’s appropriate for each customer. At the heart of our service management approach is our service desk. It can provide 1st or 2nd level support to your users or your primary service desk. Our service desk is backed up by a technical management team which provides the technical skills and knowledge to support the services
|Email or online ticketing support||Email or online ticketing|
|Support response times||Our response times are provided in our Service Support details|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
High - Our highest Service Level response is reserved for complete Service Outage.
It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible.
Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 4 hours and provide subsequent updates every 4 hours (if required).
The escalation level is after the initial target fix time and the target fix is
within 8 hours.
Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if required) the target fix date will be the next schedule release for agreed upon change requests).
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£300 per person per month|
|Discount for educational organisations||No|