Saadian Technologies UK Limited

Mhub Consultancy

Saadian offers Design / Consultation, Configuration, Transition Management and Service Management services to support the Mhub Information Sharing platform for Multi Agency Safeguarding Hubs (MASH). The Mhub service is available as an OFFICIAL or OFFICIAL SENSITIVE Cloud Software, or in a private cloud based on Cloud Hosting.

Features

  • Migration of existing event history into Mhub
  • Configuration of MASH referral form input
  • Training
  • Implementation
  • Supports Mhub service
  • Model the processes implemented within Multi Agency Safeguarding Hubs
  • User acceptance testing
  • Third party integration
  • Event and scoring categorisation
  • Requirements Consolidation Workshops

Benefits

  • Flexible enough to suit existing business processes
  • Ability to reflect local business scoring and categorisation of events
  • Product familiarisation and training workshops
  • Information Sharing
  • Advice and consultation throughout the process
  • Automation of manual processes
  • Enhance the processes implemented within the Multi-Agency Safeguarding Hubs

Pricing

£300 per person per month

Service documents

G-Cloud 11

938887282506540

Saadian Technologies UK Limited

Jennie Jablonski/JArwaa York/Cliodhna McGuirk

020 73978502

sales@saadian.com

Planning

Planning
Planning service Yes
How the planning service works A Saadian Mhub customer may require some integration and configuration to the standard Mhub service.
Saadian offers Design / Consultation services to provide Mhub integration and configuration including configuration of data feeds, data integration services, local business process adoption, existing MASH referral form processing and migration services.
Planning service works with specific services Yes
Hosting or software services the planning service works with MHub Service

Training

Training
Training service provided Yes
How the training service works We can work with in a flexible way depending on training needs. A Saadian trainer will come onsite to the customer’s training facilities. Each training session typically takes 1/2 day and is conducted by an Ensure/Advise professional.

Types of training available include:
1. Administration training
2. User training including specialist training for bulk messaging
3. Integration workshops
4. Train-the-trainer training
Training is tied to specific services Yes
Services the training service works with MHub Service

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works We can advise buyers how to migrate from one cloud service provider to another. We help buyers with issues such as data migration and mobile number portability when migrating to a new cloud service provider
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works We work with customers to define acceptance tests and appropriate performance levels based on their requirements.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works Service desk
Email
Phone
Onsite

Saadian’s Support approach is underpinned by our ITILv3 based IT service Management system which provides a standard set of processes and functions that are used to build a solution that’s appropriate for each customer. At the heart of our service management approach is our service desk. It can provide 1st or 2nd level support to your users or your primary service desk. Our service desk is backed up by a technical management team which provides the technical skills and knowledge to support the services

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response times are provided in our Service Support details
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels High - Our highest Service Level response is reserved for complete Service Outage.

It is expected that the reporter will communicate directly via Email or
Telephone for this type of outage. Our service desk will respond within 1
hour and provide subsequent updates every 1 hour (if required). The
escalation level is immediate and the target fix is as soon as possible.

Medium - Our second highest Service Level response is reserved for partial outages or interruptions. It is expected that reporter will communicate directly via Email or Telephone for this type of outage. Our service desk will respond within 4 hours and provide subsequent updates every 4 hours (if required).

The escalation level is after the initial target fix time and the target fix is
within 8 hours.

Low - Our third Service Level response covers enquiries, minor issues and change requests. It is expected that the reporter will communicate directly via Email for this type of issue. Our service desk will respond within 5 days (if required) the target fix date will be the next schedule release for agreed upon change requests).

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £300 per person per month
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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