Yotta

Yotta Horizons - Explorer

Horizons utilises, manipulates and transforms data to enable better service decisions to be made across highways maintenance and environmental services such as waste and cleansing. Combining data from a variety of sources and clear visualisation allows powerful data driven analysis and reporting, to determine the most effective use of resources.

Features

  • Import spatially-referenced datasets (e.g. carriageways/roads, footways, street lighting etc.)
  • Visualise spatial data in intuitive mapping, graphical and plan views
  • View and interact with multiple spatially referenced datasets including video
  • Simple visual presentation of complex data (including UKPMS etc.)
  • Layer builder, reporting and dashboard views provide key business intelligence
  • Export data and re-reference to other networks or spatial systems
  • Import and view video imagery

Benefits

  • Bring many useful spatial and network referenced data-sets together
  • Better understand asset performance through the integration of data
  • Distribute spatial data and video to any department
  • Easily communicate asset performance information to stakeholders
  • Make best use of data you already collect
  • Analyse datasets to inform service improvements
  • Identify service issues and improve decision making
  • Prioritise activities in-line with service priorities

Pricing

£1000 per user per year

  • Education pricing available

Service documents

G-Cloud 10

938885403627637

Yotta

Yotta UK Sales

01926 319 600

YottaUKSales@yotta.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Horizons is subject to planned maintenance schedules administered by Amazon Web Services EC2, EBS services
System requirements
  • IE9+, Firefox, Chrome, Safari, or Opera web browser
  • Valid email address

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our Support Desk opening hours are 8am to 6pm, Monday to Friday excluding public holidays in England.

An immediate Automated Response is sent after receipt of an email. The response states that the ticket will be reviewed, prioritised and assigned, and that a further email will be sent once this is done.

Priorities and associated response times are as follows:
*Urgent - Work begins immediately
*High - Work begins within the next 2 working hours
*Normal - Work begins within the next 4 working hours
*Low - Work begins within the next 8 working hours
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support levels covered are operated by our help-desk and customer portal, which operates 24 hours a day.

We provide an account manager who will provide details on additional support as required.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started A combination of on-site and online training is provided covering the use of both the Explorer and Analysis modules. Training documentation is provided and a dynamic searchable user guide is available from within the application.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All data will be exported and made available to the client either by email or FTP site in an agreed common format (HMDIF, Spatial or csv) for a period of up to three months post-termination.
End-of-contract process Following a request to cease a Horizons licence in agreement with the Yotta licence terms and conditions, Yotta will cease to provide the service on the agreed date.

All data will be exported and made available to the client either by email or FTP site in an agreed common format (HMDIF, Spatial or csv) for a period of up to three months post-termination.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None Present
Accessibility standards None or don’t know
Description of accessibility The software is a web based GIS mapping tool. Spatial elements are central to navigating, providing a fallback for this navigation is not possible at this time.
Accessibility testing N/A
API Yes
What users can and can't do using the API The API allows for the dynamic updating of spatial data already within Horizons to occur, where the master version of this data is managed elsewhere.

The Horizons web API is a Web Service endpoint which can be used to trigger automated data importing remotely on a schedule.

The web API supports the same feature set as manually importing via the Horizons web client. A Data Import Specification for .CSVs is available to define the data file structure. Alternatively .TAB or .SHP can be used.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Our solution is hosted on Amazon Web Services EC2 (Elastic Cloud Compute). Scaling up resources whether they are disk space, cpu performance or RAM is achieved easily within this virtualised environment. Customers are also sharded across multiple systems to distribute load.

Analytics

Analytics
Service usage metrics Yes
Metrics types System usage & support usage metrics can be provided if requested.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Scale, obfuscating techniques, or data storage sharding
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export all spatial information (Point, Line, Polygon) in MapInfo .TAB, ESRI .SHP or CSV formats from the web interface by selecting a download icon next to the spatial layer of interest.

Depending on their purpose, reports can also be exported in a range of formats that include .PDF and .CSV.
Data export formats
  • CSV
  • Other
Other data export formats
  • Map Info .TAB
  • ESRI .SHP
  • .PDF
Data import formats
  • CSV
  • Other
Other data import formats
  • MapInfo .TAB
  • ESRI .SHP

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability A regular Maintenance Window, during which the service may be unavailable without further notice, occurs between 2000 and 2200 on Fridays.

The service should normally be available outside these hours. Core Hours for the service are 0800 – 1900 on Working Days. The service is intended to be available 100% of the time during Core Hours.
Approach to resilience Information available on request.
Outage reporting Email Alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Dedicated user accounts allow access to our support channels.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyds Register Quality Assurance
ISO/IEC 27001 accreditation date 24/07/14
What the ISO/IEC 27001 doesn’t cover We can supply Annex A to ISO27001:2013 which covers our Statement of Applicability if required.

The boundary of this Certification is the collection of elements described in section 2.2. and provision of data to Amazon Web Services (ISO27001 compliant, EY CertifyPoint, an ISO certifying agent accredited by the Dutch Accreditation Council, a member of the International Accreditation Forum (IAF). Certificates issued by EY CertifyPoint are recognized as valid certificates in all countries with an IAF member) who host web based Horizons asset management software data access.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • The supply chain is managed under our ISO9001:2015 certification
  • The AWS platform that hosts Horizons is also ISO27001 compliant

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Yotta Ltd is certified to ISO27001:2013 and routinely assessed for compliance by Lloyds Register Quality Assurance. The Statement of Applicability against Annex A of the Standard is addressed in the corporate risk management and document set. Policies and Processes are followed by staff through compliance with published and accepted (through individual signature) Security Operating Procedures. Staff receive information and cyber security awareness training as part of their induction and on-going instruction.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Processes are documented internally and managed by the support team, changes are assessed on alpha and beta environments before being propagated into the live system
Vulnerability management type Supplier-defined controls
Vulnerability management approach Internal testing team and external penetrations testing team assess the software for vulnerabilities. High priority patches are deployed within 1 day. The support team monitor well known security channels for daily updates on system vulnerabilities.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Compromises can be identified via support, testing or users. If a compromise is identified then it is analysed and assigned a severity. Depending on the severity of the item, time to fix can be anywhere from hours to the next patch release. Response to incidents is within 2-8 hours depending on severity.
Incident management type Supplier-defined controls
Incident management approach Incidents are provided through our customer support portal available online. Common events are documented and processes defined within the support portal, we can also provide incident reports on request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1000 per user per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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