Enovation UK Limited

Blue Prism Intelligent Digital Workforce - Robotic Process Automation (RPA)

From training to process development, we can help your in-house team become proficient in process development, offering guidance on how to identify processing issues with initial resolution techniques. Our experts can assist in problem resolution, re-development of process steps or support major structural change as required.


  • Application & Process agnostic Robotic Process Automation platform
  • Object orientated process development approach to create re-usable assets
  • Dedicated to Public & Health Sector with many use cases
  • In built resource scheduling to prioritize timing of process execution
  • Access to knowledge portal and digital exchange process share service
  • In built process security and audit information no development required
  • Customisable digital workforce reporting dashboard
  • Industry leading capability to scale the digital robotic workforce
  • Simple to use Graphical User Interface to configure process automations
  • Access to an ecosystem of Technology partners to extend functionality


  • Increased workforce productivity by freeing up staff time
  • Reduced cost per hour to complete work
  • Enabled accelerated delivery of digital optimisation and transformation
  • Increased efficiency of business process completion
  • Rapidly deployable process automations to accelerate ROI
  • Remove the need for people to fill system integration gaps
  • Improve understanding and definition of business processes
  • Ability to perform work 24x7x365
  • Improve timeliness of business process execution without human error
  • Faster process execution to deliver more work at less cost


£350 per unit per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

9 3 8 5 1 5 0 6 3 9 3 2 3 5 1


Enovation UK Limited




Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints
System requirements
  • Microsoft Windows
  • Microsoft SQL Server
  • Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
We endeavor to respond to email support requests within 30 minutes of receipt, Monday to Friday 9am to 5.30pm excluding weekends and Public Holidays.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support is provided as standard via email or telephone Monday to Friday between the hours of 9am and 5.30pm, excluding English public holidays.

Out of hours or weekend / public holiday support can be provided at additional cost.
Support available to third parties

Onboarding and offboarding

Getting started
Product training - online or classroom based || Process automation mentoring - onsite and remote during the initial project || Enhanced support - ongoing process development and support mentoring || Extensive product related documentation is available || Registration to an online portal provides access to an extensive library of product vendor online resources
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Process automation configurations can be saved as XML files.
End-of-contract process
Process automation configurations can be exported by a customer prior to contract end date, at which point the service will cease to be available.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Compatible operating systems
Designed for use on mobile devices
Service interface
Customisation available


Independence of resources
Resources are dedicated to individual clients.


Service usage metrics
Metrics types
The solution provides the ability to generate a variety of service usage metrics including Digital run-time resource utilisation and process performance metrics.
Reporting types
Real-time dashboards


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Process automation configurations can be exported via the software User interface.
Data export formats
Other data export formats
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability is dependent on the preferred cloud hosting provider to provision the cloud infrastructure and is typically offered at 99.90% availability or better.
Approach to resilience
Varying levels of resilience can be provisioned at both an infrastructure and hosting facility level dependent on requirements. Further information is available on request.
Outage reporting
Via the help-desk through agreed communication channels.

Identity and authentication

User authentication needed
Access restrictions in management interfaces and support channels
Access restriction testing frequency
Management access authentication
2-factor authentication

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 27799
Information security policies and processes
All knowledge and processed are documented in a central knowledge base. The departments and security office organise regular meetings to ensure subjects are clearly explained and ensure up-to date knowledge. Every department has at least one member of an internal task force to guard the compliance of the security policies in place. Enovation are accredited for the Data Security and Protection Toolkit (DSPT).

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Internal documentation tools are used to store and manage such documentation. These are remotely accessible to be reviewed by peers within the company. Additionally, meetings with different knowledge groups are conducted to keep track of changes and steer on possible risks that might emerge.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Ongoing efforts are made to ensure the suppliers software is the most up date version deployed. WHen new information is supplied by partners, clients, support teams or the software developer, a risk assessment is governed by the internal product management team and the security office. Updates and fixes are not tied to a strict release schedule.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
The software product supplier continuously monitors and assesses the software for potential compromises and provides software updates / patches on a regular basis to maintain security. Responses to incidents are managed on a case by case basis via a security assessment process.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Incidents are reported by users to the service desk during the contracted hours of service being provided. The incident is measured on a scale of severity and assigned a priority level for support and tracking purposes. Incidents are logged in the service desk incident tracking system and can be reported on via email at a frequency to be agreed.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£350 per unit per month
Discount for educational organisations
Free trial available
Description of free trial
A free to use evaluation license of the software is available on request usually time limited to 30 days and is dependent on the software being locally hosted by the client. Consultancy time to support the use of the software can be purchased separately.

Service documents

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