Enovation UK Limited

Blueprism Intelligent Digital Workforce

A service to enable rapid automation of manual repetitive rules based administration work, releasing capacity in services and workforce to focus on higher value cognitive based work.

Features

  • Application & Process agnostic Robotic Process Automation platform
  • Object orientated process development approach to create re-usable assets
  • Dedicated to Public & Health Sector with many use cases
  • In built resource scheduling to prioritize timing of process execution
  • Access to knowledge portal and digital exchange process share service
  • In built process security and audit information no development required
  • Customisable digital workforce reporting dashboard
  • Industry leading capability to scale the digital robotic workforce
  • Simple to use Graphical User Interface to configure process automations
  • Access to an ecosystem of Technology partners to extend functionality

Benefits

  • Increased workforce productivity by freeing up staff time
  • Reduced cost per hour to complete work
  • Enabled accelerated delivery of digital optimisation and transformation
  • Increased efficiency of business process completion
  • Rapidly deployable process automations to accelerate ROI
  • Remove the need for people to fill system integration gaps
  • Improve understanding and definition of business processes
  • Ability to perform work 24x7x365
  • Improve timeliness of business process execution without human error
  • Faster process execution to deliver more work at less cost

Pricing

£350 per unit per month

  • Free trial available

Service documents

G-Cloud 11

938515063932351

Enovation UK Limited

john.oxtaby@enovationgroup.com

+447950746989

info.uk@enovationgroup.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints None
System requirements
  • Microsoft Windows
  • Microsoft SQL Server
  • Web Browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We endeavor to respond to email support requests within 30 minutes of receipt, Monday to Friday 9am to 5.30pm excluding weekends and Public Holidays.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support is provided as standard via email or telephone Monday to Friday between the hours of 9am and 5.30pm, excluding English public holidays.

Out of hours or weekend / public holiday support can be provided at additional cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Product training - online or classroom based || Process automation mentoring - onsite and remote during the initial project || Enhanced support - ongoing process development and support mentoring || Extensive product related documentation is available || Registration to an online portal provides access to an extensive library of product vendor online resources
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Process automation configurations can be saved as XML files.
End-of-contract process Process automation configurations can be exported by a customer prior to contract end date, at which point the service will cease to be available.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices No
API No
Customisation available No

Scaling

Scaling
Independence of resources Resources are dedicated to individual clients.

Analytics

Analytics
Service usage metrics Yes
Metrics types The solution provides the ability to generate a variety of service usage metrics including Digital run-time resource utilisation and process performance metrics.
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Blueprism

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Process automation configurations can be exported via the software User interface.
Data export formats Other
Other data export formats XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats XML

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Availability is dependent on the preferred cloud hosting provider to provision the cloud infrastructure and is typically offered at 99.90% availability or better.
Approach to resilience Varying levels of resilience can be provisioned at both an infrastructure and hosting facility level dependent on requirements. Further information is available on request.
Outage reporting Via the help-desk through agreed communication channels.

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels N/A
Access restriction testing frequency Never
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Dekra
ISO/IEC 27001 accreditation date 31/08/2017
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards ISO 27799
Information security policies and processes All knowledge and processed are documented in a central knowledge base. The departments and security office organise regular meetings to ensure subjects are clearly explained and ensure up-to date knowledge. Every department has at least one member of an internal task force to guard the compliance of the security policies in place. Enovation are accredited for the Data Security and Protection Toolkit (DSPT).

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Internal documentation tools are used to store and manage such documentation. These are remotely accessible to be reviewed by peers within the company. Additionally, meetings with different knowledge groups are conducted to keep track of changes and steer on possible risks that might emerge.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Ongoing efforts are made to ensure the suppliers software is the most up date version deployed. WHen new information is supplied by partners, clients, support teams or the software developer, a risk assessment is governed by the internal product management team and the security office. Updates and fixes are not tied to a strict release schedule.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach The software product supplier continuously monitors and assesses the software for potential compromises and provides software updates / patches on a regular basis to maintain security. Responses to incidents are managed on a case by case basis via a security assessment process.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Incidents are reported by users to the service desk during the contracted hours of service being provided. The incident is measured on a scale of severity and assigned a priority level for support and tracking purposes. Incidents are logged in the service desk incident tracking system and can be reported on via email at a frequency to be agreed.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £350 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free to use evaluation license of the software is available on request usually time limited to 30 days and is dependent on the software being locally hosted by the client. Consultancy time to support the use of the software can be purchased separately.

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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