Nomensa Ltd

Digital transformation

Nomensa supports our government clients in digital transformation through a range of digital transformation services. We work in close collaboration with our clients to create and implement new processes, culture and experiences that utilise digital technologies that meet their user and business needs.

Features

• User and stakeholder research
• Business case development
• Capability and skills development
• Delivery model development
• Roadmap and strategy development
• Expert team covering accessibility, research, service design and digital transformation
• Service, architecture and solution design

Benefits

• Develops an open, transparent and collaborative culture
• Improve efficiencies and velocity and reduce costs
• Improved ways of working and cultural transformation
• adhere to Government Service Standards and/or the Local Digital Declaration
• be accessible to everyone – be people-centred and inclusive
• opportunities to collaborate, co-design and knowledge-share/upskill
• choosing the right technology enabling robust, secure and scalable systems
• Gain stakeholder buy-in through evidence-based approaches

£550 to £1,500 a person a day

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)

Framework

G-Cloud 12

Service ID

938310058196521

Contact

Jason Hyland
0117 9297333
gcloud@nomensa.com

Planning

• Planning service: Yes
• How the planning service works: Nomensa’s services span the end-to-end digital lifecycle from Discovery, Alpha, Beta to Live, meaning we’re able to support our clients at any stage in the project lifecycle. ; ; Our user-centred approach enables Nomensa to support you in building a service around the needs of your users, policy and organisation. We believe how recommendations are communicated is equally as important as the recommendation itself. Our outputs are packaged up in an easily-digestible way and presented to explain findings and the evidence behind them. This ensures full knowledge transfer, enabling you to work self-sufficiently during implementation. As standard, we follow and adopt the Government Design Standards, Service Manual and Technology Code of Practice when supporting our clients in planning. ; ; For each project or programme of work you will have a dedicated project manager who ensure successful delivery. We work collaboratively with all our clients adopting a one team culture, ensuring we bring you on the journey to designing, developing and planning your cloud-based service.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Nomensa, we passionately believe in working collaboratively with our clients to adopt a one team culture and create an open and transparent partnership. This approach supports knowledge transfer and training with our clients and helps to upskill internal teams. ; We provide bespoke training in a range of formats that suit different learning styles. We can tailor our training resources to suit different audiences including product owners, policy makers, delivery managers, user researchers, service designers, interaction designers and developers.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We’re well versed in supporting public sector clients in migrating services, both between cloud-based solutions or from existing legacy systems. ; ; We use the information gathered from user and technical research to identify the best solution for the new or existing service and work with you to create a clear roadmap for the migration of your service to the cloud. ; ; Nomensa are technology agnostic, meaning we can provide objective recommendations that best suit your requirements and organisational needs. We strive to support you in selecting a solution that is sustainable and work with you to define requirements for how your service will be managed, supported and incrementally improved as it evolves.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As an ISO 9001 and ISO 27001 accredited agency, we have a robust set of processes and frameworks for quality assurance. We conduct all our research within the Market Research Society standards and are General Data Protection Regulation (GDPR) compliant. ; ; We adopt an Agile methodology and align with the Technology Code of Practice. Our approach incorporates elements of best practice in project management and delivery, including: continuous integration (code builds and tests), continuous delivery (code release and deployment) and monitoring (performance, end user-experience). ; ; As part of our day-to-day process, we internally run stand-ups, so we can easily track our work. We also peer review our code to ensure that it is robust and meets best practice standards. We manage our development progress using JIRA issue and project tracking software and, during the UAT process, you will be able to be actively involved in the prioritisation of changes or bugs. ; ; To allow for fast and effective deployment of our work, we use continuous integration and deployment. This allows us to automatically test our code to minimise risk and ensure quality, so your site is robust and stable.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: No

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Question response times are dependent on priority level. For this service, out of office hours support is not provided.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide email, telephone and onsite support to help you across the project to implement our recommendations. Costs are dependent on the amount of support required. ; Users are provided with a free-of-charge Account Manager to support ad-hoc requests and triage to the team where required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Pricing

• Price: £550 to £1,500 a person a day
• Discount for educational organisations: No

Service documents

• Pricing document (pdf)
• Skills Framework for the Information Age rate card (pdf)
• Service definition document (pdf)
• Terms and conditions (pdf)