Amazon Web Services EMEA Sarl, UK Branch
AWS Support - Business
Businesses looking for guidance and best practices to enable availability, scalability, and security of production workloads - reducing the need for reactive support.
Features
- Health status and Notifications - Access to Personal Health Dashboard
- 24x7 access to Cloud Support Engineers via email, chat, phone
- Who Can Open Cases - Unlimited contacts/Unlimited cases (IAM supported)
- Architecture Support - Contextual guidance based on your use-case
- Programmatic Case Management - AWS Support API
- Third-Party Software Support - Interoperability & configuration guidance and troubleshooting
Benefits
- Run one or more applications in production environments
- Have multiple services activated, or use key services extensively
- Support to make sure business solutions are available, scalable, secure
Pricing
£85 a unit a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
9 3 7 6 2 3 7 8 2 6 5 4 2 7 4
Contact
Amazon Web Services EMEA Sarl, UK Branch
Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Architecture Support - Contextual guidance based on your use-case
- Setup or migration service is for specific cloud services
- Yes
- List of supported services
- All AWS Services
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by your organisation
- How the support service works
- AWS Support Offering
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Case Severity/Response Times -
General guidance: < 24 hours
System impaired: < 12 hours
Production system impaired: < 4 hours
Production system down: < 1 hour - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- Web chat
- Web chat support availability
- 24 hours, 7 days a week
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- N/A
- Web chat accessibility testing
- N/A
- Support levels
-
24x7 phone, email, and chat access to Support Engineers
Unlimited cases / unlimited contacts (IAM supported)
General guidance:
< 24 hours
System impaired:
< 12 hours
Production system impaired:
< 4 hours
Production system down:
< 1 hour
3rd party software support - Interoperability &
configuration guidance
and troubleshooting
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- None
Pricing
- Price
- £85 a unit a month
- Discount for educational organisations
- Yes
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.