Payroll Services
CGI provide Cloud payroll services, ensuring statutory compliance and delivery of government terms and conditions. CGI offer SaaS and managed services, including online payslips, P60s and Mobile App. Additional consultancy services to support HR, Payroll, Payment Services. HMRC approved software; CIPP PAS certified services. Online employee documents available 24/7
Features
- Payroll software agnostic services, including CGI’s IP solution, ePayfact
- On-line payroll history with electronic payslips, P60s and P45s
- Mobile App for emplyee pay document viewing as standard
- Effective-date based calculations , retrospective pay, costings and overtime reassessment
- Government absence, sickness and family pay modules
- Multiple pay and grading structures accommodated
- PCSPS including Compendia, Local Government Pension, personal and occupational pensions
- 5* Service Desk and BACS accredited Payments bureau
- Business Intelligence reporting and analytics too
- Government, Agencies, Justice, Policing, Prisons, Probation, commercial, expenses payrolls
Benefits
- Dedicated UK based Government payroll specialists managing your data
- Secure data; ISO27001, ISO27701 certified
- Tailored software and services to fit organisational requirements
- Client centric services and accessibility routes
- Continuous improvement to generate further cost benefit and customer satisfaction
- Rigorous KPI regime to underwrite service
- Proven Government Pensions and Absence capability
- Delivery model to complement clients' capabilities and charging scaled accordingly
- Access to CGI’s portfolio of HR services and consultancy
- Automation, Payment services, electronic document storage
Pricing
£1.01 a transaction a month
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
9 3 7 3 3 3 6 6 0 3 3 7 6 4 5
Contact
CGI
Government Frameworks Team
Telephone: 07841 602596
Email: gcloud@cgi.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- None
- System requirements
- Microsoft Windows IE11
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Response within one hour
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
- Consultancy - procured on a call off basis
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We help users start using our services through our proven payroll implementation processes, refined through experience from previous implementations and lessons learnt in delivering Payroll services. We have implemented over 80 payroll Clients on our ePayfact payroll software through the Government Procurement Framework. CGI use three main project phases. As each phase is reaching completion, both parties meet to review the status of the deliverables for the phase and decide whether to move to the next phase. Any critical issues are resolved before moving to the next phase. Phases include Startup, Build and Test and Go Live. Where appropriate, we will undertake a full end-to-end test starting with data input, through to producing reports and output files. These will include specific tests, such as parallel-runs for payroll. We will compare test results against the acceptance criteria, with any differences identified and resolved.
Once the Client has signed-off the testing or parallel-run phase, CGI will hold a 'hand-over meeting', where the service delivery team will review and agree readiness for a successful cutover into live service. Only when both the Client and CGI's service delivery team accept the service, will the project be formally considered 'Live'. - Service documentation
- No
- End-of-contract data extraction
- Standard electronic reports and use of Business Objects are available to clients as standard. Support and bespoke exit data files on request from client and subject to agreeing scope and price.
- End-of-contract process
- Prior to termination, the client will appoint a project contact and CGI an exit manager to agree exit activities and any data extract requirements. CGI will provide a costed proposal which will include any additional tasks such as secure data disposal/destruction.
Using the service
- Web browser interface
- Yes
- Supported browsers
- Internet Explorer 11
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- IPayview electronic payslips available on mobile.
- Service interface
- No
- API
- No
- Customisation available
- No
Scaling
- Independence of resources
- Our system is designed to scale horizontally and vertically using a modern n-tier architecture. We use system monitoring tools to ensure there is enough capacity for all clients. In addition clients are advised to schedule large batch processes over night
Analytics
- Service usage metrics
- No
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with SSAE-16 / ISAE 3402
- Physical access control, complying with another standard
- Other
- Other data at rest protection approach
- SQL database encryption
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Either CGI can extract data on a client's behalf or where the client undertakes the data processing they will be able to extract data directly from the system using reporting or a data dump function
- Data export formats
-
- CSV
- ODF
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- Through the predefined Excel template
- Using data entry screens
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
-
The Payroll System availability is at least 97% during System Core Hours
Service Levels apply to the period between 08:00 to 18:00 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours. - Approach to resilience
- Service delivered by multiple servers for each role (ie web servers, SQL servers). Hosting platform has built in redundency (multiple VM hosts, data on resilient storage). Data and server images replicated to secondary data centre for failover in DR scenario
- Outage reporting
- Infrastructure monitoring software detects failures and raises tickets with service desk
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 14 characters. The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- Public key authentication (including by TLS client certificate)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- AFNOR UK Ltd (UKAS Registration No.022)
- ISO/IEC 27001 accreditation date
- 19/09/2016
- What the ISO/IEC 27001 doesn’t cover
-
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security. - ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- Yes
- Any other security certifications
- Cyber Essentials Scope
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- ISO/IEC 27001
- Other
- Other security governance standards
- Application of NCSC Cloud Guidance for ePayfact and iPayview available.
- Information security policies and processes
-
CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. These include: Global Privacy and Data Protection Policy, Member Commitment to the Code of Ethics and Business Conduct, General Office Security and Facility Design and Construction Standards: Third Party Access Standards.
Other operational standards include: Network Security Standards, Access Control Standards, Password Security Standards, Malicious Code Protection Standards: Database Security Standards, Information handling Standards.
Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed: Self-audit process, automated and manual are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.
Enterprise Security performs periodic assessment/review of security controls within the company.
CGI Internal Audit performs security audits based on enterprise risks.
CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients.
External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our configuration and change management are based on ITIL. A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Systems are regularly patched - only tested patches are applied. Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing.
Systems undergo an annual CHECK Penetration Test and the observations are addressed. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- For ePayfact 2.0 the CGI SOC is utilised. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. Should a security event be triggered it is given a severity rating. Should the rating be high enough then ePayfact Management is immediately notified as well as the CGI Control Bridge. ePayfact Management will then take advise as to the course of action to take. Other less severe alerts are emailed to ePayfact Management. There are monthy meetings between ePayfact Management and the SOC to examine trends.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). There then follows 6 phases as follows: Detection Phase, Analysis Phase, Confinement/Containment Phase, Eradication/resolution Phase, Recovery Phase and Post Incident Phase.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £1.01 a transaction a month
- Discount for educational organisations
- No
- Free trial available
- No