Payroll Services

CGI provide Cloud payroll services, ensuring statutory compliance and delivery of government terms and conditions. CGI offer SaaS and managed services, including online payslips, P60s and Mobile App. Additional consultancy services to support HR, Payroll, Payment Services. HMRC approved software; CIPP PAS certified services. Online employee documents available 24/7


  • Payroll software agnostic services, including CGI’s IP solution, ePayfact
  • On-line payroll history with electronic payslips, P60s and P45s
  • Mobile App for emplyee pay document viewing as standard
  • Effective-date based calculations , retrospective pay, costings and overtime reassessment
  • Government absence, sickness and family pay modules
  • Multiple pay and grading structures accommodated
  • PCSPS including Compendia, Local Government Pension, personal and occupational pensions
  • 5* Service Desk and BACS accredited Payments bureau
  • Business Intelligence reporting and analytics too
  • Government, Agencies, Justice, Policing, Prisons, Probation, commercial, expenses payrolls


  • Dedicated UK based Government payroll specialists managing your data
  • Secure data; ISO27001, ISO27701 certified
  • Tailored software and services to fit organisational requirements
  • Client centric services and accessibility routes
  • Continuous improvement to generate further cost benefit and customer satisfaction
  • Rigorous KPI regime to underwrite service
  • Proven Government Pensions and Absence capability
  • Delivery model to complement clients' capabilities and charging scaled accordingly
  • Access to CGI’s portfolio of HR services and consultancy
  • Automation, Payment services, electronic document storage


£1.01 a transaction a month

Service documents

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G-Cloud 12

Service ID

9 3 7 3 3 3 6 6 0 3 3 7 6 4 5


CGI Government Frameworks Team
Telephone: 07841 602596

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
System requirements
Microsoft Windows IE11

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response within one hour
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Consultancy - procured on a call off basis
Support available to third parties

Onboarding and offboarding

Getting started
We help users start using our services through our proven payroll implementation processes, refined through experience from previous implementations and lessons learnt in delivering Payroll services. We have implemented over 80 payroll Clients on our ePayfact payroll software through the Government Procurement Framework. CGI use three main project phases. As each phase is reaching completion, both parties meet to review the status of the deliverables for the phase and decide whether to move to the next phase. Any critical issues are resolved before moving to the next phase. Phases include Startup, Build and Test and Go Live. Where appropriate, we will undertake a full end-to-end test starting with data input, through to producing reports and output files. These will include specific tests, such as parallel-runs for payroll. We will compare test results against the acceptance criteria, with any differences identified and resolved.
Once the Client has signed-off the testing or parallel-run phase, CGI will hold a 'hand-over meeting', where the service delivery team will review and agree readiness for a successful cutover into live service. Only when both the Client and CGI's service delivery team accept the service, will the project be formally considered 'Live'.
Service documentation
End-of-contract data extraction
Standard electronic reports and use of Business Objects are available to clients as standard. Support and bespoke exit data files on request from client and subject to agreeing scope and price.
End-of-contract process
Prior to termination, the client will appoint a project contact and CGI an exit manager to agree exit activities and any data extract requirements. CGI will provide a costed proposal which will include any additional tasks such as secure data disposal/destruction.

Using the service

Web browser interface
Supported browsers
Internet Explorer 11
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
IPayview electronic payslips available on mobile.
Service interface
Customisation available


Independence of resources
Our system is designed to scale horizontally and vertically using a modern n-tier architecture. We use system monitoring tools to ensure there is enough capacity for all clients. In addition clients are advised to schedule large batch processes over night


Service usage metrics


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
Other data at rest protection approach
SQL database encryption
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Either CGI can extract data on a client's behalf or where the client undertakes the data processing they will be able to extract data directly from the system using reporting or a data dump function
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • Through the predefined Excel template
  • Using data entry screens

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The Payroll System availability is at least 97% during System Core Hours
Service Levels apply to the period between 08:00 to 18:00 Monday to Friday excluding Public holidays in England and Wales (“System Core Hours”). The standard Service desk offers a service level of 100% availability during Helpdesk Core Hours.
Approach to resilience
Service delivered by multiple servers for each role (ie web servers, SQL servers). Hosting platform has built in redundency (multiple VM hosts, data on resilient storage). Data and server images replicated to secondary data centre for failover in DR scenario
Outage reporting
Infrastructure monitoring software detects failures and raises tickets with service desk

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Users authenticate to the servers using their username and password. The password has to be sufficiently strong and contain at least 14 characters. The servers are located in physically secure data centres with strict access control to data halls and the racks housing the servers.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
AFNOR UK Ltd (UKAS Registration No.022)
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing is NOT covered.
The following IS covered from a Technical perspective: Provision of outsourcing sevices including managed infrastructure services, contact centre services, service desk services, management of print and email, application development, maintenance and support services.
The following IS covered from a Business perspective: The provision of outsourcing, project and consultancy services, including development and delivery activities, plus the management of people, technologies and physical security.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Essentials Scope

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
Application of NCSC Cloud Guidance for ePayfact and iPayview available.
Information security policies and processes
CGI has a series of security, integrity, and privacy policies and best practices which relate to facility and personnel security to protect client data. These include: Global Privacy and Data Protection Policy,  Member Commitment to the Code of Ethics and Business Conduct, General Office Security and Facility Design and Construction Standards:  Third Party Access Standards.
Other operational standards include: Network Security Standards, Access Control Standards, Password Security Standards, Malicious Code Protection Standards: Database Security Standards,  Information handling Standards.
Within CGI, compliance and audit activities are performed at multiple levels to ensure our stringent security processes are being followed: Self-audit process, automated and manual are put in place to measure the effectiveness of controls and verify that security requirements have been met at the business unit level.
Enterprise Security performs periodic assessment/review of security controls within the company.
CGI Internal Audit performs security audits based on enterprise risks.
CGI Corporate Security Policy establishes the baseline security rules to protect the assets of CGI and our clients.
External auditors assess CGI for SOX compliancy and 5970/SAS 70 audits.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration and change management are based on ITIL. A Change is raised as a result of an incident or problem or addition to the product, Impact Assessed by engineer, Technical Authority given by SME, approved for implementation by Change advisory Board including Technical Design Authority, Service delivery manager and Applications Support.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Systems are regularly patched - only tested patches are applied. Should a high risk vulnerability be discovered and a patch released out of cycle then it is applied assuming it passes testing.
Systems undergo an annual CHECK Penetration Test and the observations are addressed.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
For ePayfact 2.0 the CGI SOC is utilised. This gives protective monitoring that is GPG13 compliant as well as 24x7 monitoring. Should a security event be triggered it is given a severity rating. Should the rating be high enough then ePayfact Management is immediately notified as well as the CGI Control Bridge. ePayfact Management will then take advise as to the course of action to take. Other less severe alerts are emailed to ePayfact Management. There are monthy meetings between ePayfact Management and the SOC to examine trends.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Anybody can raise an Incident with the CGI Service Desk. It is then given a priority (1-4). There then follows 6 phases as follows: Detection Phase, Analysis Phase, Confinement/Containment Phase, Eradication/resolution Phase, Recovery Phase and Post Incident Phase.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£1.01 a transaction a month
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.