edgeNEXUS

Microsoft Exchange Load Balancer

EdgeNEXUS Load balancers offer outstanding feature and performance whilst still being Very easy to use. As a Microsoft Gold partner we have significant experience of load balancing Microsoft products such as Exchange, Skype, Sharepoint.

Available in Azure, AWS, VMware, Hyper-V, HPE supported Appliance. We offer free migration from other products.

Features

  • Intelligent Load balancing - Fastest, Least connections, round robin
  • Application Acceleration - Compression, caching, connection pooling
  • Traffic management - Rules that modify requests and responses
  • Advanced l4, L7, TCP/UDP, DNS, HTTP, HTTPS, IMAP, SMTP etc
  • Realtime and historical performance stats
  • Application templates for many apps inc Exchange, skype, Oracle, sharepoint
  • Easy SSL offload and cert management
  • WAF Web application firewall
  • GSLB - Multi datacenter and Hybrid cloud load balancing
  • Pre authentication and SSO to enhance application security

Benefits

  • High Availability
  • Enhanced application security
  • Enhanced Application performance
  • Enhanced application scalability
  • Better visibility in the application
  • Better end user experiance
  • Easy to manage
  • Easy Tool to solve application delivery problems

Pricing

£1495 per virtual machine per year

Service documents

G-Cloud 11

937064195067337

edgeNEXUS

Greg Howett

0808 1645876

ghowett@edgenexus.io

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints No
System requirements Any Virtualisation platform or cloud i.e. Azure, AWS, Hyper-v, VMware

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 4h
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We use Drift to provide web chat service on the website.
We also use Skype for business for chat if users want to be federated
Web chat accessibility testing None
Onsite support Onsite support
Support levels We offer 2 levels of support: Standard and premium. premium is 24x7 where as standard is Uk working hours.

Our Hardware solutions are supported onsite by HPE. We can offer 4h onsite 24x7 - 7 days a week.

Both include software updates. More details are available on the website
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We have an online demo test drive environment with a tutorial and video training. We have comprehensive searchable user guides. Application templates make it easy to configure for specific application such as Microsoft Exchange or Skye.
We will support new users via phone, remote access such as gotomeeting and onsite. Onsite training and training in our office is also available as well as consultancy for more advance migration over to our solutions.
We offer free migration from other products such as A10, f5 networks, Netscaler, Microsoft TMG and cisco ACE
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction The configuration file can be downloaded via the web interface or REST API
End-of-contract process The contract terminates, there are no additional costs.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
API Yes
What users can and can't do using the API 100% of the features can be controlled and access by the REST API
Its fully documents and described on swaggerhub.com
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The product is fully customisable. The product can run custom created user defined health checks. In addition it can support 3rd party application running as docker containers.

Scaling

Scaling
Independence of resources Each customer gets their own instance

Analytics

Analytics
Service usage metrics Yes
Metrics types Yes, Full metrics - real time, graphical and historical. Includes connection information and rates, HTTP requests and responses as well as CPU, Network and disk
Reporting types
  • API access
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach There is no data generated. Config files and logs can be extracted via the API or Web interface
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Onsite hardware support is 4h onsite. A refund may be given if this is not met.
For Cloud such as Azure or AWS they offer in excess of 99.9% uptime
Approach to resilience Software and appliances can be clustered with automatic failover.
Outage reporting API
Email Alerts
SNMP
Via the GUI

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Seperate Network interfaces, Restricted IP ranges.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We are a security company and follow strict internal processes. Its a top priority
Information security policies and processes We follow PCI-DSS, All external system are protects to OWASP. All security related policies are signed of by the Managing director.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All software changes follow a strict testing process
Vulnerability management type Supplier-defined controls
Vulnerability management approach Any urgent or Critical issues are worked on immediately with the aim of getting a patch released as soon as possible. Threat information is found online and via email alerts
Protective monitoring type Supplier-defined controls
Protective monitoring approach Open source security tools, rapid response
Incident management type Supplier-defined controls
Incident management approach Incidents are reported via phone or email and are logged into our system that can provide reports

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1495 per virtual machine per year
Discount for educational organisations No
Free trial available Yes
Description of free trial 30 day trial fully featured as a virtual appliance
Testdrive available via Microsoft Azure
Link to free trial https://www.edgenexus.io/test-drive/

Service documents

pdf document: Pricing document pdf document: Terms and conditions
Service documents
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