CyberWhite Limited

Phishing As A Service

The service starts with an initial, automated employee assessment to benchmark individual users phishing recognition skills. Each user is then automatically graded, and based on performance levels, a training campaign comprised of short, staged, real-world phishing attacks is tailored to help improve the employees’ awareness of malicious email messages.


  • Benchmarking of individual user’s phishing recognition skills with testing
  • Tailored phishing awareness training with content from Ninjio
  • Customisable email templates for simulated phishing email campaigns
  • Phishing email report button, for quick identification of phishing emails
  • Easy deployment for Office365 and G Suite
  • On mail real-time assistance
  • Increases employee detection rates and reduces detection times


  • Reduces phishing click rates through continuous assessment and training.
  • Leverages human awareness to report suspicious emails
  • Increased detection rates and reduce detection times.
  • High quality realtime human verified phishing detection and threat intelligence.
  • Reduces security team's resources by leveraging peer community.
  • Assist employees with reporting phishing attempts through InMail banner alerts


£3 to £5 per person per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 11


CyberWhite Limited

David Horn

07377 416121

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to IronShield
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Must use either G Suite Premium or Office 365
  • Access to the internet

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We operate standard telephone support 12 hours per day, Sunday to Friday each week.
24/7 x 365 email support is available at no additional cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 24 hours, 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Support button is available on web site and tickets may be raised directly.
Web chat accessibility testing N/A
Onsite support Yes, at extra cost
Support levels Standard support is included and provided by telephone, email and web chat.
Additional support levels are available and include on site support.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction No data is held by IronScales.
End-of-contract process At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None. Everything is fully accessible via a browser and the mobile application.
Service interface No
Customisation available Yes
Description of customisation Individual campaigns can be created by the client to ensure relevance when attempting phishing campaigns against their users.
Alternatively, there is a wide variety of standard campaigns which are also highly customisable.


Independence of resources Hosted using the AWS platform


Service usage metrics Yes
Metrics types Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type Reseller providing extra support
Organisation whose services are being resold IronScales

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No data is held
Data export formats Other
Other data export formats Not applicable as no data is held
Data import formats Other
Other data import formats Not applicable.

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks All network traffic is encrypted.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability This mirrors the AWS SLA.
Approach to resilience Using AWS, the service is duplicated across multiple sites for resilience.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels Administrator accounts are allocated to key personnel only.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 1 month and 6 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 IQC
ISO/IEC 27001 accreditation date 03/04/2016
What the ISO/IEC 27001 doesn’t cover The scope is limited to the development, marketing, sales and services regarding information systems security in the field of phishing.
Activities beyond this are outside of the scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes ISO27001:2013

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
Incident management type Supplier-defined controls
Incident management approach The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All of the above is in line with our ISO27001:2013 certification.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £3 to £5 per person per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Fully functional but limited to 50 users

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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