The service starts with an initial, automated employee assessment to benchmark individual users phishing recognition skills. Each user is then automatically graded, and based on performance levels, a training campaign comprised of short, staged, real-world phishing attacks is tailored to help improve the employees’ awareness of malicious email messages.
- Benchmarking of individual user’s phishing recognition skills with testing
- Tailored phishing awareness training with content from Ninjio
- Customisable email templates for simulated phishing email campaigns
- Phishing email report button, for quick identification of phishing emails
- Easy deployment for Office365 and G Suite
- On mail real-time assistance
- Increases employee detection rates and reduces detection times
- Reduces phishing click rates through continuous assessment and training.
- Leverages human awareness to report suspicious emails
- Increased detection rates and reduce detection times.
- High quality realtime human verified phishing detection and threat intelligence.
- Reduces security team's resources by leveraging peer community.
- Assist employees with reporting phishing attempts through InMail banner alerts
£3 to £5 per person per month
- Education pricing available
- Free trial available
- Pricing document
- Skills Framework for the Information Age rate card
- Service definition document
- Terms and conditions
- Modern Slavery statement
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
|Cloud deployment model||Public cloud|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
We operate standard telephone support 12 hours per day, Sunday to Friday each week.
24/7 x 365 email support is available at no additional cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||24 hours, 7 days a week|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Support button is available on web site and tickets may be raised directly.|
|Web chat accessibility testing||N/A|
|Onsite support||Yes, at extra cost|
Standard support is included and provided by telephone, email and web chat.
Additional support levels are available and include on site support.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
|Support available to third parties||Yes|
Onboarding and offboarding
On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
|End-of-contract data extraction||No data is held by IronScales.|
|End-of-contract process||At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||None. Everything is fully accessible via a browser and the mobile application.|
|Description of customisation||
Individual campaigns can be created by the client to ensure relevance when attempting phishing campaigns against their users.
Alternatively, there is a wide variety of standard campaigns which are also highly customisable.
|Independence of resources||Hosted using the AWS platform|
|Service usage metrics||Yes|
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||IronScales|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||No|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||Physical access control, complying with CSA CCM v3.0|
|Data sanitisation process||No|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||No data is held|
|Data export formats||Other|
|Other data export formats||Not applicable as no data is held|
|Data import formats||Other|
|Other data import formats||Not applicable.|
|Data protection between buyer and supplier networks||
|Other protection between networks||All network traffic is encrypted.|
|Data protection within supplier network||
Availability and resilience
|Guaranteed availability||This mirrors the AWS SLA.|
|Approach to resilience||Using AWS, the service is duplicated across multiple sites for resilience.|
|Outage reporting||Email alerts|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||All users must be logged onto their corporate domain in order to access the service.|
|Access restrictions in management interfaces and support channels||Administrator accounts are allocated to key personnel only.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 1 month and 6 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||Between 1 month and 6 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||IQC|
|ISO/IEC 27001 accreditation date||03/04/2016|
|What the ISO/IEC 27001 doesn’t cover||
The scope is limited to the development, marketing, sales and services regarding information systems security in the field of phishing.
Activities beyond this are outside of the scope.
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||ISO/IEC 27001|
|Information security policies and processes||ISO27001:2013|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All change management requests are evaluated internally and if approved, signed off and approval is granted.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
|Incident management type||Supplier-defined controls|
|Incident management approach||
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All of the above is in line with our ISO27001:2013 certification.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£3 to £5 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||Fully functional but limited to 50 users|