CyberWhite Limited

Phishing As A Service

The service starts with an initial, automated employee assessment to benchmark individual users phishing recognition skills. Each user is then automatically graded, and based on performance levels, a training campaign comprised of short, staged, real-world phishing attacks is tailored to help improve the employees’ awareness of malicious email messages.


  • Benchmarking of individual user’s phishing recognition skills with testing
  • Tailored phishing awareness training with content from Ninjio
  • Customisable email templates for simulated phishing email campaigns
  • Phishing email report button, for quick identification of phishing emails
  • Easy deployment for Office365 and G Suite
  • On mail real-time assistance
  • Increases employee detection rates and reduces detection times


  • Reduces phishing click rates through continuous assessment and training.
  • Leverages human awareness to report suspicious emails
  • Increased detection rates and reduce detection times.
  • High quality realtime human verified phishing detection and threat intelligence.
  • Reduces security team's resources by leveraging peer community.
  • Assist employees with reporting phishing attempts through InMail banner alerts


£3 to £5 per person per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

9 3 6 6 4 0 2 4 7 3 7 7 7 7 7


CyberWhite Limited

David Horn

07377 416121

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Cloud deployment model
Public cloud
Service constraints
System requirements
  • Must use either G Suite Premium or Office 365
  • Access to the internet

User support

Email or online ticketing support
Email or online ticketing
Support response times
We operate standard telephone support 12 hours per day, Sunday to Friday each week.
24/7 x 365 email support is available at no additional cost.
All calls are triaged and prioritised according to severity.
For full details of our support SLA, please contact us.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Support button is available on web site and tickets may be raised directly.
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
Standard support is included and provided by telephone, email and web chat.
Additional support levels are available and include on site support.
The help desk is staffed by suitably trained and qualified technical support engineers who can remotely access systems.
Support available to third parties

Onboarding and offboarding

Getting started
On boarding is provided online by the customer success team.
This includes access to all documentation, configuration and testing and familiarisation training.
This is supported by the helpdesk for any additional deployment questions post the initial installation.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
No data is held by IronScales.
End-of-contract process
At the end of the contract the client either renews and the service continues or they cancel, access to the service is revoked and the service ceases.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
None. Everything is fully accessible via a browser and the mobile application.
Service interface
Customisation available
Description of customisation
Individual campaigns can be created by the client to ensure relevance when attempting phishing campaigns against their users.
Alternatively, there is a wide variety of standard campaigns which are also highly customisable.


Independence of resources
Hosted using the AWS platform


Service usage metrics
Metrics types
Metrics/reports are available to the client from within the service.
There a a wide range of reports available, many of which are customisable.
Reporting types
  • Real-time dashboards
  • Regular reports


Supplier type
Reseller providing extra support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
Physical access control, complying with CSA CCM v3.0
Data sanitisation process
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
No data is held
Data export formats
Other data export formats
Not applicable as no data is held
Data import formats
Other data import formats
Not applicable.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
All network traffic is encrypted.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
This mirrors the AWS SLA.
Approach to resilience
Using AWS, the service is duplicated across multiple sites for resilience.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Other
Other user authentication
All users must be logged onto their corporate domain in order to access the service.
Access restrictions in management interfaces and support channels
Administrator accounts are allocated to key personnel only.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The scope is limited to the development, marketing, sales and services regarding information systems security in the field of phishing.
Activities beyond this are outside of the scope.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All change management requests are evaluated internally and if approved, signed off and approval is granted.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise a series of technologies and services to monitor our network for vulnerabilities.
Patches are reviewed, tested and deployed weekly in arrears.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise a series of technologies and services to monitor our network for potential compromise.
Should a compromise be identified remediation actions will be implemented as soon as is reasonably practical
In any event, this will never be later than 72 hours of the potential compromise.
Penetration testing is also carried out every 6 months.
Incident management type
Supplier-defined controls
Incident management approach
The status, location and configuration of service components (both hardware and software) are tracked throughout their lifetime.
Incidents may be reported directly to the helpdesk.
Incident reports will be provided to affected users by email.
All of the above is in line with our ISO27001:2013 certification.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£3 to £5 per person per month
Discount for educational organisations
Free trial available
Description of free trial
Fully functional but limited to 50 users

Service documents

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