We look at business processes that a custom app would streamline. We then provide a prototype to help the internal justification process and the investment case. Once the App is accepted and developed, we provide technical support for the deployment of the app. All Apps are cloud deployed and managed.
- Bespoke development of mobile Apps that interface to ERP systems.
- Development provided on a project cost basis.
- End to end management of the development lifecycle.
- Extend the functionality of your ERP system
- Make your services or information available to your end customer.
- Provide access to information to mobile employees.
£500 per person per day
|How the planning service works||
Our app development services allow for fully bespoke solutions that are designed to enhance the user experience of the device and increase productivity and/or improve a process within the customer's organisation.
When an enquiry for an app comes in to Jigsaw24, the first stage is to engage our experienced development team with the customer. The requirement is fleshed out and a full proposal drawn up including costs of development time, implementation and ongoing support. If appropriate, the proposal will also include a detailed analysis of likely benefits of implementing such a solution whether that is user experience, time saving qualities, compliance benefits, mobility or monetary creation.
|Planning service works with specific services||No|
|Training service provided||Yes|
|How the training service works||Full and bespoke training is available to customer's that choose to have this as part of their package. All training staff are full accredited and have years of experience in both the solution elements and the products that the cloud solution supports.|
|Training is tied to specific services||No|
Setup and migration
|Setup or migration service available||Yes|
|How the setup or migration service works||Jigsaw24 do offer full services to help with migration, implementation, training and support. This can form part of the proposal process. The service levels required here can vary significantly between organisations, as such, this is designed as part of a full solution.|
|Setup or migration service is for specific cloud services||No|
Quality assurance and performance testing
|Quality assurance and performance testing service||Yes|
|How the quality assurance and performance testing works||
All works are fully tested during implementation and our technical staff will not sign the project as complete until after the customer is completely satisfied and the solution is working as intended within the proposal documentation. All projects require a customer sign off before any works are invoiced.
All works are carried out by suitably qualified engineers including:
Apple Certified Support Professional (ACSP)
Apple Certified Technical co-ordinator (ACTC)
Apple Certified Associate Management and Integration (ACA)
|Security testing service||No|
|Ongoing support service||Yes|
|Types of service supported||
|How the support service works||Jigsaw24 provide a service desk to support our cloud hosting solutions. All technical staff are fully accredited and experienced. The SLAs can vary depending on the specific terms of the support contracts. Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day. The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.|
Support options are flexible depending on the needs and requirements of the customer. Support can range from remote support as required, to full managed solutions with onsite staff in place permanently.
It is recommended that apps have on going support in order to cater for new releases of operating systems or big fixes issued by the manufacturer.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Monday- Friday: 8.30am-6:00pm, Monday to Friday
Usual response time is within 4 hours, with a 99% response time of under 1 hour.
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||None or don’t know|
|How the web chat support is accessible||Web chat is offered through the Jigsaw24.com website. Available to all users.|
|Web chat accessibility testing||None, however, web chat functionality is available for assistive technology users.|
Service availability SLA is 99.99%, support priority 1-4 basis with response times from 1hr to next business day.
The customer will have the initial escalation point with their account manager. A ticket will then be raised and a cloud support engineer will be assigned.
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||Apple, Adobe, Jamf, Microsoft|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Price||£500 per person per day|
|Discount for educational organisations||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|