Gaiasoft International Limited

Results Monitoring and Learning (RML) by Gaiasoft - for Green Economic Recovery & Development

Implement the National Development Plan. Pivot/adapt for COVID-19 green economic recovery. Delivery Unit platform for manifesto priorities. Real-time M&E, performance management, improves Public Expenditure Management (PEM), Public Investment Management (PIM), Value for Money (VfM), . Evidence-based decisions, capacity-building, scaling what works. Knowledge Platform, reports, infographics, dashboards, AID MIS, IFMIS integration.


  • National Delivery System: COVID-19 recovery, manifesto, M&E, Performance Management
  • Data entered once: used by many stakeholders without re-keying
  • Performance Dashboards, infographics, scorecards, drill-down, photos, screenshows
  • Gaiasoft Accelerated Learning Approach (GALA): coaching, elearning, templates, posters, videos
  • Logframe, results framework, theory of change, Aid MIS, Demographic Dividend
  • Combines results data with IFMIS financial, PFM, Project Management data
  • Streamlines M&E, Annual Progress Report (APR), data collection, calendar, validation
  • Supports Public Investment Management (PIM), Bankable Projects and MIDIR methodology
  • Templated, policy, resilience, sustainability, economic development, stabilisation, fragile states
  • Indicators: ICF, SDGs, Green Climate Fund, Climate Action Plan


  • Faster, more accurate and less time consuming results collection
  • Evidence capture and evidence-based decision making improves VfM
  • Improves accountability and reduces corruption through simple processes
  • Increase VfM with knowledge products to scale-up lessons learned
  • Politicians lead and demonstrate results to drive political success
  • Government officials use platform for development and service delivery
  • Maximise knowledge sharing and learning from public spending nationally, internationally
  • Reduce cost of aid administration through capacity building of partners
  • Saves decision makers’ time with instant reporting and drill-down
  • Templates, maturity model assessments scale across networks of cities, countries


£64 per person per month

  • Education pricing available
  • Free trial available

Service documents


G-Cloud 11

Service ID

9 3 5 9 6 0 1 1 9 5 4 1 2 6 2


Gaiasoft International Limited

Morel Fourman


Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
Requires browser access.
System requirements
  • Robust Internet connection is required.
  • Some configurations require implementation specific licences.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Four working hours, Monday to Friday, UK working day
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Technical support and training of trainers for the configuration, administration and use of Gaiasoft Scorecard for online governance, reporting and performance management systems.
Customisation of a portfolio, programme, process and customer knowledge framework.
Customer administration and project team support.
Data visualisation/infographics design and technical implementation.
Automation of performance contract reporting for evidence based compensation.
Automation of audit reporting to minimise the cost and maximise the value of audit.
Technical integration via “API” and web services of the automation of data capture where appropriate.
Support available to third parties

Onboarding and offboarding

Getting started
User on boarding.
Configuration of the Knowledge Base.
Infographics design.
Integration with other systems.
Data migration/ETL.
Service documentation
Documentation formats
End-of-contract data extraction
Support provides an export file in an agreed format.
An optional peppercorn option is available to ensure ongoing access without using the applications themselves.
End-of-contract process
This is planned according to the arrangements made at the outset of the service being contracted for. Typically, an end-of-service date is agreed which triggers any data exportation arrangements. Data is then help for six weeks before deletion to allow for emergency access by the customer.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
Service interface
What users can and can't do using the API
Create dashboards and exchange information between systems.
API documentation
API sandbox or test environment
Customisation available
Description of customisation
Look and feel and underlying dashboard and infographic visualisation.


Independence of resources
The private cloud uses a Hyper-V environment in on a major infrastructure that has a substantial capacity to handle upper-quartile processing loads and bandwidth. It has a considerable burst capacity to handle unexpected peak loads and the infrastructure is self- load-balancing.


Service usage metrics
Metrics types
Basic user and administrator logs.
Audit information.
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with another standard
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
This is handled by a query to the Knowledge Base, unless for classified materials, this is undertaken by the support function on request.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
Any contemporary format.
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
Any contemporary format is usable.

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99.995% is the SLA for availability to users.

A service credits facility is available subject to agreement.
Approach to resilience
The data centre is located at IoMart a G-cloud recognised supplier. The centre is 'lights out' and equipped with a variety of 'fail-over' features that assure availability is consistent. In three years of operations we have not lost a single hour of user processing or access.
Outage reporting
Email alerts would be provided in the event of any service outage. This is by arrangement to the customer's administrators or direct to users.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Management to the support functions is strictly controlled by the use of VPN security measures, with the system's security functions kept separately from the users applications environment.
Access restriction testing frequency
At least every 6 months
Management access authentication
Dedicated link (for example VPN)

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
FusionComply Ltd
ISO/IEC 27001 accreditation date
March 2018
What the ISO/IEC 27001 doesn’t cover
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
We have our own internal security policy that covers operations and penetration testing. A copy is available on request.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Software configuration is undertaken in-house and follows good industry practice within an agile methodology. Code changes and new feature provision are assessed for threat as part of the development cycles for those new features, co-ordinated with a customer's project and security teams. The infrastructure level is a fully managed service on our behalf by Hyperslice Limited under an agreed SLA. The lights-out data centre at IoMart Plc is a G-Cloud recognised supplier and provides our infrastructure under another agreed SLA.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
In our development and operations activities we look for potential threats, vulnerabilities which could affect our services. These 'issues' are assessed at the time and corrective coding employed or preventative action taken in other areas. Relevant details on threats from a number of community resources is used to identify vulnerability and exploitation techniques are assessed. The severity of a threat to the service prioritizes the mitigation or action undertaken at the time.

The underlying nature of our service applications and their architecture means we can respond swiftly in two working days to apply a resolution to the threat or vulnerability.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Performance assurance is a function of being continuously involved with users and customer administrators. It is not an arms-length function simply awaiting requests, it is proactive in how it works to continuously improve customer performance. The applications and infrastructure generate log-events events for support to identify suspicious activity or external attacks. These events are monitored to identify potential compromises and prompt for appropriate action to resolve incidents and minimize their impact. A second level of monitoring is provided by our infrastructure managers, the two combined providing a high level of assurance in our processes and observations.
Incident management type
Supplier-defined controls
Incident management approach
Incident management processes actively monitor security incidents, using pre-defined processes for responding to common types of incident and attack.
A defined process and contact route exists for reporting security incidents by users and customers, so we are aware of incidents in acceptable timescales and route.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£64 per person per month
Discount for educational organisations
Free trial available
Description of free trial
We will formulate a Proof of Concept that demonstrates the principles and operations of our service. The integration of external data sources to the service is not normally included.

Service documents

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