Axianseu II Digital Consulting

Monitoring and Evaluation Platform

Solution that enables the management, collection and analysis of data to monitor the performance of programs and projects. The solution allows the creation of a customized data context, data collection forms, and avanced visualizations to respond to each business context, supported by advanced features delivered out-of-the-box.


  • Management and configuration of the system metadata
  • Users can enter data intuitively through configurable data forms
  • Users can perform queries, visualize results on real-time dashboards/charts/reports/map
  • Users can easily drill down and apply filters to slice&dice
  • Integration with operational data sources through secure APIs
  • Analytics (including ad-hoc & data discovery)
  • Information consolidation & standardisation
  • Multi-platform, multi-interface compatible


  • Centralised data supporting and simplifying all management processes
  • Clear and faster processes, with wider engagement
  • Efficiency gains based on comprehensive, high quality, and timely information
  • Enabling an easier reporting to third parties
  • Time spent on value-added activities (information analysis, discussions, and actions)
  • Possibility of defining different KPIs and thresholds for different Departments/Entities
  • User-focused design for different backgrounds and skills
  • Avoidance of traditional implementation projects, highly reducing risk and uncertainty


£45 to £180 per user per month

  • Free trial available

Service documents


G-Cloud 11

Service ID

9 3 4 6 8 3 9 9 4 0 3 1 3 7 7


Axianseu II Digital Consulting

Ricardo Goncalves


Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Web browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Time for first response: 2 to 12 hours (depending on priority)
Time for first resolution: 6 to 48 hours (depending on incident priority and complexity)

All requests logged on weekends and holiday are responded next business day, according to above SLAs.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
By licensing the solution, the client has access to a service account manager and to the 1st level of support that covers email Helpdesk, Service operation that includes support from our technical team, for fulfilling user requests, resolving service failures (includind cloud support), fixing problems, as well as carrying out routine operational tasks, governed by the service SLA, and also to continual service improvement to continually improve the effectiveness and efficiency of the solution, the service and the processes.

The Client can add a 2nd level of support that includes on-site technical support and trainning/change management via the Service Support that is also included in the G-Cloud 11
Support available to third parties

Onboarding and offboarding

Getting started
With the software licensing, the Buyer gains access to all System documentation. Also, the system has been designed to be easily used/understood by all possible functional profiles.

Additionally, there is a complementary service (registered on Cloud Support - Lot 3) which allows the Buyer to have access to additional services such as training, functional support, etc.
Service documentation
Documentation formats
End-of-contract data extraction
With the end of the contract, a full data backup is provided to the Client. Any existing copies are then deleted from the system.
End-of-contract process
According to G-Cloud 11's terms and conditions, the service includes support for transition/handover activities including backups, technical support coordination and helpdesk. All components and operational services are suspended at the end of the contract.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
All components are supported by technology and interfaces which have been designed and adapted for desktop, tablet and mobile usage.
Service interface
Customisation available
Description of customisation
The solution is deployed with the base installation and afterwards it can be costumized using the Supporting Services present in G-Cloud or autonomously by the IT Department of the Buyer.

The solution Administrator/Designer can configure all information models, create/alter data Forms or create/change data visualizations.


Independence of resources
Each service instance is independent and includes the provisioning of its supporting cloud infrastructure using Microsoft Azure, that enables scalability by using scale up or scale out strategies.


Service usage metrics
Metrics types
Metrics collected in the platform (non exhaustive): Number of Users; Number of Sessions; Page Views; Pages per Session; Avg Session Time; Number of new Sessions;
Reporting types
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
The software allows users to export data in XLS or CSV using out of the box features.
Data export formats
Data import formats
  • CSV
  • Other
Other data import formats
  • XML
  • XLS

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
Other protection within supplier network
Microsoft Azure's Virtual Private Networks and Network Security Groups

Availability and resilience

Guaranteed availability
The defined SL for availability is greater or equal than 99,9% (service based on Microsoft Azure). Users would be refunded on following invoices, based on progressive discounts. The refund is calculated based on a formula which includes metrics regarding service management delivery times, number of reopening requests, number of incidents and availability rates.
Approach to resilience
Our service's resilience is based on Microsoft Azure backup infrastructure policies and capabilities. Redundancy is ensured regionally (West and South UK Microsoft data centres), with daily backups of application components and databases.
Outage reporting
Email alerts are sent to clients informing of any outages, with regular updates providing information about work in progress and estimations on service restore. A public dashboard is also made available by Microsoft providing information about Azure's status (data centre health, status history, and detailed report).

Identity and authentication

User authentication needed
User authentication
Username or password
Access restrictions in management interfaces and support channels
Operational Support teams have a specific set of credentials that are regularly updated due to domain policies. All management interfaces are accessed through Azure RDP endpoints and Azure Management Portal, by authorized team members.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
Cyber Security Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Data classification is discussed with the Buyer and is managed accordingly. Access to Monitoring and Evaluation Platform and all its information is only allowed to Employees who have a legitimate need, namely to perform maintenance or support services. All these Employees are part of the team responsible for Monitoring and Evaluation Platform's service management, and they are bounded by written agreement and professional confidentiality obligation. Any breaches are reported to the Service Manager and the Account Manager to be followed/resolved and communicated/discussed with the Buyer.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The change management process aims to ensure a centralised treatment of all changes being made to Monitoring and Evaluation Platform following a standard process of control and approval. It is to ensure a full alignment with the requirements, looking to minimise impacts on quality and incidents related to unauthorised changes and configurations. Following ITIL principles, requests are addressed through the established channels, where they are classified according to their nature, namely resulting from changes in business processes, incidents, problems, etc. Requests' lifecycle is tracked end-to-end ensuring resolution and feedback. All changes are fully analysed from business, technical and security perspectives.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
System Vulnerability is addressed by: monitoring/auditing system regularly and inspecting cloud infrastructure performance; defining event response on security breaches and reporting; ensuring security settings remain effective over time by detecting/correcting vulnerabilities at communications, application and database levels; providing training on security according to team members responsibility levels and scope of action; deployment of patches or implementation of other measures according to how critical they are; configuration and change management processes applied to security baselines; business continuity and disaster recovery strategies subject to regular testing; management policies ensuring that only appropriate people have access to the software and its resources.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Protective monitoring processes are focused on availability, performance and capacity of cloud infrastructure: monitoring KPIs to evaluate compliance with agreed service levels and ensure a proactive intervention whenever required; definition of guidelines for risk analysis and operations processes for an efficient resolution of incidents and problems; tests scheduling to assess system fault tolerance/resilience; implementation of continuous cloud infrastructure management strategies to respond to evolving business needs; implementation of security policies/processes to prevent risk, including collecting and analyzing security data to identify potential security risks which could compromise availability; implement storage management strategies. Backup configuration, according to pre-set data management policies.
Incident management type
Supplier-defined controls
Incident management approach
Incident management processes aim to restore the normal operation of the service as fast as possible, avoiding disruption to users. It allows to identify common incidents which can be immediately resolved without further delay, pushing other incidents to a standard incident lifecycle management – registry, screening, classification, verification, scheduling and closing. Incidents may be reported through the platform and/or the Help Desk, or be detected in the context of change, availability, configuration and/or security management processes where may have caused interruption or reduction of the quality of the service. Feedback is provided to Users throughout the incident’s lifecycle management.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£45 to £180 per user per month
Discount for educational organisations
Free trial available
Description of free trial
The trial version allows users to explore all features, based on a pre-loaded data model. All data and model changes won't be persisted. The free trial version implies a user-specific login that is valid for one month.

Service documents

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