Mobile Edge UK

Edge Hosting Service

A turn-key deployment hosting pattern with in-built high security and resilience, multiple security layers, monitoring, security restrictions and lock down. Modes include active-active or active passive. Numerous geographic locations available, but all data can be securely located in the UK if preferred. Full support available with self-administration facility if preferred.

Features

  • Secure by design to Official
  • Resilient - multiple active application stacks supported
  • Geographically separated Data Centres
  • Fully supported and hosted within the UK
  • GPG13 monitoring
  • Follows recommendations from CIS
  • Secure connections, either PSN, VPN, Internet or Private LAN

Benefits

  • Fast deployment of services
  • Can quickly scale to meet demands
  • Proven technology
  • Meets high requirements of Disaster Recovery
  • Multiple active application stacks supports higher availability

Pricing

£1 to £10000 per unit per month

  • Free trial available

Service documents

G-Cloud 9

934625852765354

Mobile Edge UK

David Rhodes

0203 384 27 27

david.rhodes@mobileedge-uk.com

Service scope

Service scope
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Responses for 'P1' issues are within 1 hour. Any other issues within 2 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Changing colour and font size
Web chat accessibility testing The support desk is commercial software and this has been tested with millions of users, but we do not have a breakdown of the different user sets
Onsite support Yes, at extra cost
Support levels We can provide 1st and 2nd level onsite support.
The costs would vary depending on the client requirements.
We would provide a cloud support engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide end-user and admin documentation. Training and train-the-trainer courses can be provided if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction A support request can be raised to obtain a data extract. We can provide the data in a number of different formats, depending on the users requirements.
End-of-contract process Clearing the hosting platform is included in the cost. If the client requires access to their data, this will be subject to an additional charge.

Using the service

Using the service
Web browser interface Yes
Using the web interface The user can perform administrative tasks from the interface, including most supporting tasks - user access, service management and so forth.
Web interface accessibility standard None or don’t know
How the web interface is accessible Changing colour and font size
Web interface accessibility testing None
API No
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • MacOS
Using the command line interface The user can perform most functionality via the command line

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources The service is constantly monitored and architected to allow the solution to scale out has demand increases.
Usage notifications Yes
Usage reporting
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Various data centre services including Memset, Bunker, Amazon Web Services

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Files
  • Virtual Machines
  • Databases
Backup controls This is under the control of the user via system commands
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Our SLA is 99.99%, each hour outside this SLA is refunded back on a per hour basis, in proportion to the total hours for the month for the cost of the service. With a maximum compensation of 60% of the total monthly service.
Approach to resilience This information is available on request
Outage reporting Alerts are forwarded to the user; these can be dispatched via email and/or SMS

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Management and support networks are isolated from the application network. The framework contains an in-depth role-based access control (RBAC) mechanism. Users are defined roles and their access is further limited to specific functionality.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach We are aligned to ISO27001. As a small company we have not yet gone through the formal certification process yet.
Information security policies and processes We have an ISO27001 ISMS and supporting document set that contains our own policies and procedures for items suach as anti-virus policy, user password policy and incident response. We have had some of this validated via the Cyber Essentials scheme.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Any issues are logged into the support desk and onto the bug-tracking system. Change review determine the priority of any cahnges and these are scheduled for work. The changes are automatically deplyed to test instances first, where the changes are tested. Once approved, they are automatically depolyed as required.
Vulnerability management type Undisclosed
Vulnerability management approach Important security updates for the underlying OS are obtained from recognised sources. These updates are installed immediately. Any patches required for our in-house code are deployed after rigorous testing.
Protective monitoring type Undisclosed
Protective monitoring approach We monitor numerous log files to identify any potential compromise and respond to these immediately. No comprimises have occured to date, but if they were to occur, we would resond to these immediately.
Incident management type Undisclosed
Incident management approach Users report incidents via an online ticketing system. Pre-defined process are followed for common events, such as end-user password resets. The support system has a number of pre-defined reports that show the status of any incidents.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Third-party
Third-party virtualisation provider Virtualbox
How shared infrastructure is kept separate Each organisation is allocated a network address space of their own. Boundary firewalls ensure network traffic is segregated

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £1 to £10000 per unit per month
Discount for educational organisations No
Free trial available Yes
Description of free trial The free/trial version is a fully functional service that allows the user to carry out any task. The trial period is agreed after discussion with the user and can be ajdusted to suit their requirements.

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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