AMX Solutions Ltd

Bridges and Structures Asset Management Software

Bridge Maintenance and Management system that is spatially enabled and fully customisable to be fit for purpose. Scalable to grow with your asset inventory and requirements. Integrates with other infrastructure operational procedures and systems. Delivers unlimited reporting capability for whole-life cost analysis, lifecycle planning, monitoring and implementing maintenance KPI's.

Features

  • Comprehensive inventory in line with Highways Structures Code of Practice
  • Powerful, customisable lifecycle and valuation tools aligned with the Toolkit
  • Programme and complete inspections, surveys, routine or ad-hoc maintenance
  • SCI Calculations and historical charts for analysis and planning
  • Prioritise and schedule works with inbuilt dashboard tools
  • Capture defects, adding annotated photos and GPS locations on mobile
  • Variable User Permission levels for security and third-party data sharing
  • Comprehensive, customisable management and performance reporting including print templates
  • Integrate with corporate GIS mapping systems eg: ESRI for visualisation
  • Bulk import, export, edit data including .tab .shp files

Benefits

  • Comply with Whole of Government Accounts (WGA) reports
  • Suits all structures from retaining walls to complex, multi-span bridges
  • Increase day-to-day efficiency and streamline operations through mobile working
  • More informed decision-making capability for public spend and stakeholder reporting
  • Report and analysis on long term asset condition and spend
  • Straightforward, easy to use intuitive software puts you in control
  • Adaptable inspection methodologies for best practice
  • Simplifies data collection and reduces paperwork or manual entry
  • Customised dashboards to monitor performance and support real-time decision making
  • Improves accuracy of data and management of critical workflow

Pricing

£1500 per licence per year

Service documents

G-Cloud 10

933452604937728

AMX Solutions Ltd

Karen King

0333 456 0768

gcloud@amxsolutions.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Other modules of AMX are available:
AMX Mobile, AMX Street Lighting, AMX Flood Risk, AMX PROW, AMX Bespoke
Cloud deployment model Private cloud
Service constraints N/A
System requirements
  • AMX Web Application requires a web browser
  • AMX Mobile requires and Android or iOS device
  • The AMX Web Application requires a Microsoft SQL database
  • Web services require IIS (Internet Information Services) to operate

User support

User support
Email or online ticketing support Email or online ticketing
Support response times A response will be issued usually within 2 hours. A resolution may take longer depending on the nature of the support enquiry.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels AMX Solutions have a dedicated support site by which users can view the AMX knowledge base and raise support tickets that are tracked and answered by dedicated support team members. Users can also phone or email the AMX Solutions support team.

Support tickets are given a priority level of Low, Medium, High and Critical and outlined in full in our SLA.

Support is included within the Annual Subscription cost of the product.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started AMX Solutions can provide training to new customers whereby they can attend classes at the AMX Solutions offices in Bristol or arrange on site training. AMX Solutions has a dedicated support site which features a knowledge base to allow users to get up and running quickly with the product.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Video Guides
End-of-contract data extraction AMX Solutions will assist users in extracting their data in a format of their choosing from SQL, Excel, CSV, tab, shp including maps and images.
End-of-contract process Customers provide 2 months written notice to the AMX Account Manager who will work closely with the client to support a successful migration of data. Once the customer is satisfied that the required data has been provided to them the SQL server and database will be decommissioned after a 3 month period and all data deleted. There is no additional cost for this. There are no refunds for early termination of contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Chrome
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The differences between the AMX web application and the AMX mobile applications (iOS and Android platforms) are:

AMX Web Application
Native Platform Web browser based application
Functionality Full AMX system functionality
Data Access Full access to data within the AMX database
User Interface Web based controls based on standard design guidelines

AMX Mobile Application
Native Platform Native iOS or Android Application
Functionality. Focused system functionality e.g. Inspection data capture
Data Access. Focused access to data. The mobile applications do not communicate with the primary AMX database
User Interface Native platform controls based on standard design guidelines
Accessibility standards None or don’t know
Description of accessibility Although our product has been designed in accordance to the 3 principles of WCAG 2.0, AMX Solutions have not yet been audited to show that we meet level AA of WCAG 2.0.
Accessibility testing No testing has been completed with users of assistive technology to date.
API Yes
What users can and can't do using the API Depending on what has been enabled an API user can do all CRUD (Create, Update, Delete) operations on any data within AMX. They can also interrogate any data that they have permission to retrieve.

Please see the points in regard to the functionality of the AMX API:

Report Data: Retrieves existing report data from the AMX database.
Report Summary: Retrieves the summary of a pre-existing report.
Report Summary Details: Retrieves the summary details of a pre-existing report.
Lookup Items: Retrieves multiple items from the AMX database.
Lookup Item: Retrieve a singular lookup item from the AMX database.
Entity Data: Retrieves entity data from the AMX database.
Add Entity Data: Creates or Adds records to the AMX database.
Update Entity: Updates existing entity data within the AMX database.
Delete Entity Data: Deletes entity data from the AMX database
Get Photo: Retrieves photographs from the AMX database.
Add Image: Add images to the AMX database using the AMX API.

Details regarding the AMX API are available upon request.
API documentation Yes
API documentation formats
  • PDF
  • Other
API sandbox or test environment Yes
Customisation available Yes
Description of customisation AMX is a highly customisable asset management product. AMX features a form designer that allows users with the appropriate system rights to perform form customisations putting the user in control. Users are also able to customise the AMX home area and system reports.

Scaling

Scaling
Independence of resources Please see the below points for how the AMX Solutions hosted web service responds to users demands:
Sized in relation to the number of concurrent licences
Long running operations are scheduled during periods of low activity
Azure jobs for long running tasks e.g. report generation, bulk editing
Autoscaling configurations.

Analytics

Analytics
Service usage metrics Yes
Metrics types AMX Solutions Ltd use the Microsoft Azure Application Insights for analysing service metrics. AMX Solutions also log client to server and server to database communication that is outside normal expected time parameters and report to user in a dashboard.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach Sensitive data is encrypted. AMX Solutions also encrypt sensitive fields using obfuscation techniques.
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach All data in the system can be exported to Excel/csv/xml as well as the two post popular GIS (mapping) file formats: shp and tab. Also, a local offline backup (in sqlite) can be created. Users can also create bespoke reports based upon the data fields within the AMX database and export the contents of the report to multiple formats including Microsoft Excel Format or PDF.
Data export formats
  • CSV
  • Other
Other data export formats
  • SQL
  • SHP
  • TAB
  • XML
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • SQL
  • Access

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks SSL encrypted lines of communication
Data protection within supplier network Other
Other protection within supplier network Username and Password

Availability and resilience

Availability and resilience
Guaranteed availability AMX Solutions guarantee a 99% availability of the AMX service if provided by AMX Solutions. This availability guarantee is based upon Microsoft Azures availability agreement.
Approach to resilience AMX Solutions use Microsoft’s SQL Server technology to facilitate the AMX database backup. The backup types performed include full, differential and transaction log backups to allow a Point-in-time restore (PITR). In the event of corruption or deletion, AMX Solutions can restore the AMX database to a specific point in time as Microsoft SQL Server can identify which of the full, differential or transaction log backups are required to achieve the restore.
AMX Solutions also use a tool that allows select users to pull down a local backup of the AMX database on a regular basis for use in emergency.
Outage reporting AMX Solutions use a monitoring tool which emails key people if there is an outage of the AMX system.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication 3 options:
1) Authenticated with single sign on AAD if hosted on customers own azure
2) Authenticated via a login page which then checks the user is registered in the system and then calls LDAP to authenticate the password.
3) Authenticated via a login page which then checks the Username/Password stored in the system database. Note: Password is one way encrypted.
Access restrictions in management interfaces and support channels Role based, only specified users can access the relevant admin and customisation areas. Also, any section of data in the system can be locked down to specific roles.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach Formal accreditation has not been completed but AMX is working towards GDRP and ISO 9001 compliance. In general every precaution is taken within the workplace with regard to securing login details, encrypting storage devices and carrying out routine back-ups to retain privacy and prevent security breaches.
Information security policies and processes AMX Solutions are working toward GDPR and IS09001 accreditation and regularly review current security best practises and where possible adhere to these standards. This applies to all aspects of the AMX Solutions business including physical data handling and not just application security.

AMX Managers are responsible for the implementation of Information Security Policies and any disregard for these policies may be regarded as misconduct to which the AMX Dismissal and Disciplinary procedures apply. All staff are responsible for upholding this policy under the guidance and assistance of the Product Manager or GDPR Advisor.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change requests are submitted through the online portal ticket system. Following ITIL Service Management processes changes are reviewed and where considered to be of value to the customer, incorporated into the AMX Solution. After testing these are released as part of an update package to ensure all customers have the best solution. All changes are subject to security policy reviews as part of the testing process.
Vulnerability management type Supplier-defined controls
Vulnerability management approach AMX Solutions perform regular penetration tests using Hewlett Packard’s Enterprise Web Inspect package and review all code changes to make sure they our secure.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified through performing regular internal penetration tests and code reviews. If vulnerabilities are identified, AMX Solutions will endeavour to update the software and notify customers as soon as possible after discovering the vulnerability.
Incident management type Supplier-defined controls
Incident management approach Users can report any incidents to the dedicated AMX Solutions support email and phone channels as outlined in the service level agreement. Any incidents identified by AMX Solutions that impact normal service operation will be reported to the customers if necessary via the appropriate contact channel.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £1500 per licence per year
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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