Public View

Public View

Public View is a healthcare analytics service that connects hundreds of public data sources and presents them in an intuitive dashboard for use in fast paced environments such as board meetings.

Equipped with full benchmarking capabilities and advanced analytical tools, including SPC, Public View is ideal for supporting quality improvement.

Features

• Live display of performance against NHS standards and public metrics
• Optimised for PC, tablet and phone including offline working app
• Ranking, trend, change, delta and SPC charts for all metrics
• Pre-built peer groups including CQC rating, STP Members and Recommended
• HCPS metric provides view of aggregate performance and CQC prediction
• Quick links to metric description, information, and original source data
• Full implementation support including getting started videos and comprehensive FAQ
• Easy self-registration and password management for unlimited users
• Single page board view (extension feature)
• Supplement with your own local data (extension feature)

Benefits

• Use as / support board Integrated Performance Report (IPR)
• Enable engagement across the organisation with unlimited users
• Ensure 100% data accuracy in board reports
• View the full performance of any NHS provider or system
• Compare performance against multiple customisable peer groups simultaneously
• Use benchmarking and SPC tools to support quality improvement
• Set custom peer-based targets and toggle between them instantly
• View historic performance dashboards using track back feature
• Compare specialty and sub-indicator performance (extension feature)
• Embed dashboard on intranet for login free access (extension feature)

£15,000 a unit a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas.ridgeway@publicview.health. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

932908560613263

Contact

Thomas Ridgeway
07971828709
thomas.ridgeway@publicview.health

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Users must be employees of the buyers
• System requirements: Access to a modern internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Maximum response time of 24 hours. Most support requests are responded to within an hour.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Onsite support: No
• Support levels: All support is included in the annual subscription price.; Support includes;; Trouble shooting user registration issues; Login or account access issues e.g. forgotten password or locked account; ; Any issues or concerns will be handled by an account manager and where necessary be supported by a software engineer.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Comprehensive user documentation; FAQ; Video tutorials
• Service documentation: No
• End-of-contract data extraction: Not applicable - there is no data provided by the users
• End-of-contract process: The buyer will be contacted three months prior to the end of the contract to discuss renewal options. If the buyer wishes to continue their subscription a new contract will be issued. If the buyer decides not to renew the contract access for all users linked to the buyer will be ceased on the contract end date.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All features are accessible through the mobile service.; Layout of the main screen is simplified to fit the smaller window.
• Service interface: No
• API: No
• Customisation available: No

Scaling

• Independence of resources: The system is built upon a scale-able Azure platform that can be expanded as required.

Analytics

• Service usage metrics: Yes
• Metrics types: User page views
• Reporting types: Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: MS Azure infrastructure meets a broad set of international and industry-specific compliance standards, such as ISO 27001, HIPAA, FedRAMP, SOC 1, and SOC 2. Azure also meets country- or region-specific standards, including Australia IRAP, UK G-Cloud, and Singapore MTCS. Rigorous third-party audits, such as those done by the British Standards Institute, verify adherence to the strict security controls these standards mandate.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Usage information is available upon request from enquiries@publicview.health
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: None - Data uploaded is from public domain sources only

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We do not provide any SLAs that guaranteed levels of availability.; ; Our historic availability is 100% through the use of distributed cloud based technology. Our application is fully functional when offline.
• Approach to resilience: We use multiple distributed databases redundantly connected to multiple distributed application servers, hosted in multiple cloud based data centres.; ; System snapshots are automatically taken, and multiple deployment slots are used to enable seamless reversible system updates.; ; Staging servers are used to test new system updates are used to test ahead of general release.; ; Clients software is designed to be fully resilient to network failure.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Blog and database are fire-walled to developer IP addresses and both are protected by username and password. Management accounts are protected by two factor authentication. Azure control is protected by two factor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We ensure compliance to the ISO27001 standard.
• Information security policies and processes: --

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our systems are built using modern technologies including visual studio and GIT which together provide distributed version control for our system components.; ; Each changes is assessed by a senior developer for potential security impacts prior to approval for development. New versions are security tested in a staging environment prior to release.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Every new feature is assessed from a vulnerable management perspective. We look at how the feature may be broken into and what the consequences would be. Security and vulnerability management is baked into our process with a analysis always preceding development.; ; With our resilient staging approach to deployment we can develop and deploy patches within minutes should that be necessary.; ; Our engineers are closely connected to white hat security sources and take efforts to keep up to data with industry issues.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: All systems are monitored in real time and alert operations staff to system anomalies. Operations staff are our developers and they make immediate triage decisions based upon the nature of the potential compromise.; ; Our response speed is therefore second to none.
• Incident management type: Supplier-defined controls
• Incident management approach: All events are treated with the same process. We use visual studio to ticket incidents, irrespective of their source (users or other). Where necessary copies of the original incident reports are provided to users.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £15,000 a unit a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full access for 7 days
• Link to free trial: Freetrial@publicview.health

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at thomas.ridgeway@publicview.health. Tell them what format you need. It will help if you say what assistive technology you use.