Cysiam Limited

Cloud Based Vulnerability and Cyber Risk Management

Cysiam provides a cyber vulnerability management service aimed at providing a vital layer of defence against opportunistic cyber attacks. We scan and assess external points in your cloud service against a managed database of the constantly evolving exploits that have been used to attack organisations worldwide.

Features

  • Web App vulnerability assessments
  • Internal network vulnerability management
  • External network vulnerability management
  • Malware monitoring of Web Apps
  • Trend analysis of known vulnerabilities
  • Custom reporting for scan output

Benefits

  • Identifies known vulnerabilities
  • Provides remediation advice
  • Categorises vulnerabilities according to risk

Pricing

£20 to £1000 per device per month

  • Education pricing available

Service documents

G-Cloud 11

932804751286645

Cysiam Limited

Steve Lancaster

07825296480

steve.lancaster@cysiam.com

Service scope

Service scope
Service constraints The vulnerability scans and associated reports can be produced entirely remotely but we have found that the service adds best value when routine face-to-face reviews are undertaken in support of the service. The service is about minimising vulnerabilities and understanding/managing cyber risk and does not guarantee to fix or even necessarily identify the impact of previous breaches - although this is often possible.
System requirements
  • We require external I.P address for external scans
  • We require domain admin account for internal authenticated scans

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times 0800 - 1800 Monday to Friday. 4 hours response time for emails.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support on site is charged at our daily consultancy rate. Remote 1st line support is available with every 25 external scans and is included with our internal scanning subscription service.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Users will receive training on how to interpret the vulnerability scanning results and documentation will be provided.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Through a formal request to CYSIAM.
End-of-contract process Our service stops and we delete all scan data including I.P. addresses and remove the client from our portfolio.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources All scans are human initiated - we ensure scans do not overlap and only one client is scanned at any one time.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Qualys

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach In-house destruction process

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up All user data is backed up.
Backup controls They can't, all data is backed up.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.99% for the scans. This isn't an always on service, it is a series of scheduled activities but the activities have a 99.99% availability with multiple options should one scan appliance fail.
Approach to resilience Multiple data centres can be leveraged to deliver our service.
Outage reporting Email alert and phone call to the customer

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels Dedicated instance of the service for the client.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards Cyber Essentials
Information security policies and processes We follow ISO27001 and GDPR compliant policies and processes. These have been written by our in-house GDPR/ISO practitioner and have accountability at CTO level.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach 3rd party managed
Vulnerability management type Supplier-defined controls
Vulnerability management approach Yes, we use QUALYS for own assessments
Protective monitoring type Supplier-defined controls
Protective monitoring approach 3rd party
Incident management type Supplier-defined controls
Incident management approach 3rd party

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £20 to £1000 per device per month
Discount for educational organisations Yes
Free trial available No

Service documents

pdf document: Pricing document odt document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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