Cysiam Limited

Cloud Based Vulnerability and Cyber Risk Management

Cysiam provides a cyber vulnerability management service aimed at providing a vital layer of defence against opportunistic cyber attacks. We scan and assess external points in your cloud service against a managed database of the constantly evolving exploits that have been used to attack organisations worldwide.


  • Web App vulnerability assessments
  • Internal network vulnerability management
  • External network vulnerability management
  • Malware monitoring of Web Apps
  • Trend analysis of known vulnerabilities
  • Custom reporting for scan output


  • Identifies known vulnerabilities
  • Provides remediation advice
  • Categorises vulnerabilities according to risk


£20 to £1000 per device per month

  • Education pricing available

Service documents


G-Cloud 11

Service ID

9 3 2 8 0 4 7 5 1 2 8 6 6 4 5


Cysiam Limited

Steve Lancaster


Service scope

Service constraints
The vulnerability scans and associated reports can be produced entirely remotely but we have found that the service adds best value when routine face-to-face reviews are undertaken in support of the service. The service is about minimising vulnerabilities and understanding/managing cyber risk and does not guarantee to fix or even necessarily identify the impact of previous breaches - although this is often possible.
System requirements
  • We require external I.P address for external scans
  • We require domain admin account for internal authenticated scans

User support

Email or online ticketing support
Yes, at extra cost
Support response times
0800 - 1800 Monday to Friday. 4 hours response time for emails.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Support on site is charged at our daily consultancy rate. Remote 1st line support is available with every 25 external scans and is included with our internal scanning subscription service.
Support available to third parties

Onboarding and offboarding

Getting started
Users will receive training on how to interpret the vulnerability scanning results and documentation will be provided.
Service documentation
Documentation formats
End-of-contract data extraction
Through a formal request to CYSIAM.
End-of-contract process
Our service stops and we delete all scan data including I.P. addresses and remove the client from our portfolio.

Using the service

Web browser interface
Command line interface


Scaling available
Independence of resources
All scans are human initiated - we ensure scans do not overlap and only one client is scanned at any one time.
Usage notifications


Infrastructure or application metrics


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Equipment disposal approach
In-house destruction process

Backup and recovery

Backup and recovery
What’s backed up
All user data is backed up.
Backup controls
They can't, all data is backed up.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
99.99% for the scans. This isn't an always on service, it is a series of scheduled activities but the activities have a 99.99% availability with multiple options should one scan appliance fail.
Approach to resilience
Multiple data centres can be leveraged to deliver our service.
Outage reporting
Email alert and phone call to the customer

Identity and authentication

User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Dedicated instance of the service for the client.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
We follow ISO27001 and GDPR compliant policies and processes. These have been written by our in-house GDPR/ISO practitioner and have accountability at CTO level.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
3rd party managed
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Yes, we use QUALYS for own assessments
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
3rd party
Incident management type
Supplier-defined controls
Incident management approach
3rd party

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart

Energy efficiency

Energy-efficient datacentres


£20 to £1000 per device per month
Discount for educational organisations
Free trial available

Service documents

Return to top ↑