Helpful Technology Ltd T/A Helpful Digital

WordPress deployment and support

We deploy clean, creative, easy-to-use websites, digital engagement microsites and extranets on the WordPress cloud CMS, and provide friendly ongoing support to lots of small teams to help them get the most from them. We offer user needs analysis, design, deployment support and ongoing maintenance of themes and plugins.

Features

  • User needs analysis, research and testing
  • Responsive WordPress design
  • WordPress theme and plugin deployment
  • Content audit, copywriting and migration
  • WordPress publisher and administrator training
  • WordPress hosting and monitoring
  • Ongoing support for WordPress
  • WordPress extranet deployment and integration
  • Writing for the web training and content strategy
  • WordPress discovery and prototyping

Benefits

  • Manage a website efficiently, at low cost
  • Deploy prototypes and campaign sites very quickly
  • Optimise website/extranet content for search
  • Add interactivity easily: accept submissions, comments and ideas
  • Avoid lock-in by using the open source WordPress platform
  • Ensure websites/extranets work elegantly across devices
  • Help staff and stakeholders find information quickly and easily
  • Integrate seamlessly with third party cloud services and APIs
  • Understand and meet user needs, and iterate prototypes quickly

Pricing

£100 to £125 per person per hour

Service documents

G-Cloud 11

932269594336769

Helpful Technology Ltd T/A Helpful Digital

Steph Gray

020 3012 1024

hello@helpfuldigital.com

Planning

Planning
Planning service Yes
How the planning service works We work with clients to understand user needs and technology options through discovery and alpha prototype phases, incorporating user research, analytics review, lightweight application prototyping and technical discovery workshops. From that, we document user stories and capture needs in a discovery document. We help with both technical planning (e.g. publishing workflow, CMS) and also engagement/training strategy
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide a range of training:

- application-specific: we train teams in WordPress publishing and management, how to manage the cloud CMS to publish content effectively. We also deliver basic primer sessions on web analytics using Google Analytics.

- publishing: we run sessions on effective writing skills for web, to help publishers communicate effectively and publish accessible content.

- engagement: we run workshops and blended learning programmes on how to use digital tools effectively for communication and engagement of online audiences, including social media and cloud-based tools
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works As part of the the discovery process, we look beyond stated requirements to understand underlying business and user needs. As such, we then have a clear technical and strategic brief and can identify the most appropriate technology options.

We frequently help clients migrate or redevelop existing digital products to cloud technologies - for instance, moving from legacy websites to (private or public) cloud-hosted WordPress instances. This process is tailored to individual client projects but typically involves flexible support from requirements gathering and content/technology auditing, through to migration and software deployment/configuration, followed by training and ongoing support.

We also support clients switching between cloud products - e.g. WordPress hosting, analytics or CDNs - with support to backup, move, manage DNS changes and resolve URL changes.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Depending on the project, we help clients conduct their own functional testing of cloud services we have helped them to deploy. We also recommend, configure and deploy automated load tests on their cloud-hosted products where required.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by your organisation
How the support service works We provide support within fixed-price projects and also on an ongoing basis under managed hosting, support and maintenance agreements which clients can pick and choose from flexibly. Our managed support includes software management, configuration and updates, plus server monitoring and reporting. We also operate a helpdesk service to supported clients which enables them raise tickets by phone or email under an SLA, guaranteeing an initial response within a business day, and ensuring requests from different members of the client team can be tracked and reported against their support time allocation.

Service scope

Service scope
Service constraints We provide most of our support remotely by email/phone to maximise use of limited support time but deliver face-to-face workshops, meetings and training around the UK as part of project work.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times < 1 business day for standard tickets
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels We provide the same high level of support to all: clients can choose the amount of support time they require on a monthly basis (generally starting from 2 hours/month in one-hour monthly blocks) with or without support and software maintenance services. Time can be used flexibly for deployment support, design, training or consultancy and rolled over from month to month within a quarterly period if unused.

Support tickets are triaged by a technical helpdesk manager and assigned to developers to investigate and resolve.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £100 to £125 per person per hour
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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