My1Login’s Identity & Access Management (IAM) solution enables organisations to manage access to applications for internal and external users. My1Login's a wholly UK-Based Identity Provider offering Single Sign-On (SSO) to Web, Mobile and Thick-Client, Legacy Applications, Privileged Password Management, User Provisioning, Self-Service Password Reset, Multi-Factor Authentication and Reporting underpinning compliance.
- Single Sign-On for Web, Mobile and Thick-Client, Legacy Desktop
- UK-Based Identity Provider
- Application Auto-Discovery & Integration To Identify/Manage Shadow IT
- Alerts IT of Unknown Web Apps Being Used
- Automatic Password Updates for Target Apps
- Privileged Password Manager
- Active Directory Self-Service Password Reset
- Multi-Factor Authentication
- Client-Side Encryption
- Integration of Target Apps With and Without Connectors
- Eliminates Password-Related Data Breach Risks
- Improves End-User Productivity
- Significant Reduction in IT Admin Effort
- Audit Trail of User Access to Applications
- AES-256 Encryption Satisfies PCI
- Evidence Role-Based Access Control for Applications
- Eliminate Helpdesk Calls for Password Resets
- Measure and Cancel Unused Software Licences
- Immediately Cease User Access to Applications
£0.33 to £5.10 per person per month
- Education pricing available
0141 427 0454
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||
My1Login is a standalone Identity & Access Management Solution.
My1Login can also integrate with Active Directory to provide Single Sign-On for web, mobile and thick-client legacy apps. Additionally, My1Login can provide Active Directory Self-Service Password Reset.
|Cloud deployment model||Hybrid cloud|
Maintenance windows: Maintenance for a maximum of 30 minutes per month shall be permitted subject to 48 hour notice being provided.
Depreciation of any functionality or services will be subject to a 12 month notice period.
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Standard support response times during normal working hours: 1 hour
Standard support response times out of hours: Within 12 hours
|User can manage status and priority of support tickets||No|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), 7 days a week|
|Web chat support accessibility standard||WCAG 2.0 A|
|Web chat accessibility testing||Used an external testing agency (usertesting.com) to undertake testing of our web chat with an assistive technology user.|
|Onsite support||Yes, at extra cost|
Basic Support. Cost: included in any license
• 24 x 7 Major Incident Reporting
• 0800hrs to 2300 hrs phone support (UK time)
• Unlimited Online Customer Support
Premium Support (Optional) Cost: 20% of license per annum
• 24 x 7 Priority Phone Support
• Unlimited Online Customer Support
• Proactive Notifications
Premium Plus Support (Optional). Cost: £50,000 per annum
• Dedicated Technical Account Manager
• Participation in Customer Product Steering Group
• Must purchase Premium Support
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||On-boarding into My1Login can be achieved by installing the My1Login Active Directory Connector which synchronises information with the My1Login service. Additionally, My1Login can provide on-site support in the on-boarding process for larger deployments. Full documentation and web conference/screensharing support is provided by My1Login to assist with onboarding. On-site training can also be arranged if required.|
|End-of-contract data extraction||This service is provided by My1Login on request.|
|End-of-contract process||There are no exit charges associated with end the contract.|
Using the service
|Web browser interface||Yes|
|Application to install||Yes|
|Compatible operating systems||
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||The mobile service is a lightweight version of the desktop service, focused on enabling users to securely authenticate with applications.|
|Accessibility standards||WCAG 2.0 A|
|Accessibility testing||Used an external testing agency (usertesting.com) to undertake testing of our web application with an assistive technology user.|
|Description of customisation||
The name of the service can be customised to a customer's requirements, and a customer logo may be added to their portal.
The customers supply the name and logo image to My1Login and My1Login applies these settings.
Administrative Users have the rights to customise.
|Independence of resources||
My1Login's service infrastructure is capable of scaling both horizontally (number of servers) and vertically (capability of each server).
Our service infrastructure is configured to automatically scale horizontally based upon demand.
The server load is monitored and if frequent scaling is observed the capacity of each scaleable unit (server) is increased.
|Service usage metrics||Yes|
|Metrics types||Full audit trail of user activity and summary dashboard.|
|Supplier type||Not a reseller|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||United Kingdom|
|User control over data storage and processing locations||No|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||Reports may be exported from the My1Login Administration Web Interface.|
|Data export formats||CSV|
|Data import formats||CSV|
|Data protection between buyer and supplier networks||
|Other protection between networks||Critical data also client-side encrypted by AES-256 prior to transmission.|
|Data protection within supplier network||
|Other protection within supplier network||Critical customer data client-side encrypted by AES-256 prior to transmission. Cannot to decrypted within the My1Login infrastructure.|
Availability and resilience
My1Login will make every reasonable effort to ensure maximum availability of the cloud service. My1Login’s high-availability infrastructure operates at 99.9% availability.
Incidents are reported by the Customer to the My1Login support team using the following channels:
Telephone: 0800 044 3091
Service Levels for Incident Reporting
Major Incident Reporting by telephone: 24 x 7. Other incidents, normal UK working hours 0800 to 1800. Extended incident reporting hours available by agreement.
Category: Major Incident
Description: All users are unable to access the Service all of the time
Response Time: 1 hour
Resolution Timescale: 2hrs
Description: Some users are unable to access the service all of the time
Response Time: 1 hour
Resolution Timescale: 4 hours
Description: Some users are unable to access the service some of the time
Response Time: 1 hour
Resolution Timescale: 1 day
Description: Does not affect access to the Service
Response Time: 1 hour
Resolution Timescale: 1 week
For the purposes of this SLA My1Login awards the customer, by way of compensation, with credit equal to 1% of the annual licence fee for a full day of lost service, subject to maximum of 5% of annual licence fee.
|Approach to resilience||My1Login's datacentre is managed by Microsoft Azure and is hosted in TIA-942 Tier 4 Data-centres. Backup, disaster recovery and resilience plans are in place. Data-centre is firewall protected and located within a 24/7 infrastructure and network monitoring, geo-redundancy and backup is provided.|
|Outage reporting||Public report on the My1Login website. Email alerts for critical outages.|
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Active Directory integration, transparently for users within a corporate network, by AD credentials for off-site users.|
|Access restrictions in management interfaces and support channels||
Access to management interfaces and support channels is to named members of staff only.
Authorised users have to log in to the system to access such information.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||At least 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||20/06/2017|
|What the ISO/IEC 27001 doesn’t cover||Office administration functions are not covered.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||Yes|
|CSA STAR accreditation date||31/05/2016|
|CSA STAR certification level||Level 1: CSA STAR Self-Assessment|
|What the CSA STAR doesn’t cover||None.|
|Who accredited the PCI DSS certification||Self-Accredited|
|PCI DSS accreditation date||9/11/2017|
|What the PCI DSS doesn’t cover||Card-present (face-to-face) is not included in the PCI DSS certification. My1Login do not carry out face-to-face card payments.|
|Other security certifications||Yes|
|Any other security certifications||
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||CSA CCM version 3.0|
|Information security policies and processes||Our security policies and processes are ISO27001 compliant, covering security controls A5 through A18. The policies and processes are audited internally and externally as part of our compliance process.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Components are reviewed whenever change requests are received that affect them. The components are tracked via our issue / change tracking system.
Changes are reviewed for security impact prior to being approved for design, after design prior to implementation and after implementation in testing.
Assessments are carried out by senior technical staff and at developer workshops.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Vulnerability management is approached in layers: Qualys weekly reports identify known vulnerability issues raised during the past week, static analysis of the code base is used to pre-empt bad practice and known issues. Staging and live systems are scanned using Qualys products. Live systems are subjected to regular internal and 3rd party penetration testing.
Issues are triaged, critical vulnerabilities are patched within 24 hours. Non-critical issues are addressed either within 5 days or as part of our regular monthly release cycle.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||We employ intrusion and change detection systems on our infrastructure which alerts staff on potential issues. Potential compromises are triaged and responded to in a suitable timeframe. Some attacks are automatically handled (e.g. IP addresses blocked). If an alert implied a compromise the affected systems would be immediately reviewed and all credentials changed as a precaution. If there was evidence of a data compromise potentially affected customers would be notified.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Any incidents are reported by staff or users to our helpdesk.
The helpdesk follow a triage and escalation process to manage the incident.
Incident reports are retrieved from our issue tracker system.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£0.33 to £5.10 per person per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|