Costain Limited

GIS Mapping and Analytics Support and Advisory Services

We provides web-based mapping and geospatial analytical support, including web maps, stakeholder engagement tools, dynamic dashboards and GIS field apps to deliver mapping and analytics solutions. Our approach combines expertise and technical solutions, ensuring GIS contributes to the continued and overall success of your projects.

Features

  • Web-based mapping and geospatial analytics
  • Geospatial data management
  • Geospatial process management
  • Geospatial visualisation
  • Geospatial workflow automation
  • Geospatial dashboards and reports

Benefits

  • Help customers with better, faster, cheaper planning through GIS
  • Help customers reduce cost of unplanned delays
  • Helps minimise cost of repetitive/abortive work
  • Helps to reduced time trying to locate assets and data
  • Provides improved collaboration across multi-disciplinary teams
  • Offers better reporting and metrics for business intelligence
  • Improves decision-making processes based on evidence and data
  • Improves compliance with regulatory requirements based on customer needs
  • Helps customers make better location-based decisions

Pricing

£500 to £2,000 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 3 1 6 2 1 7 4 0 1 5 7 3 9 8

Contact

Costain Limited Tim Ellis
Telephone: 01628842444
Email: gcloud@costain.com

Planning

Planning service
Yes
How the planning service works
We work with you to tailor bespoke GIS solutions which capture your needs every step of the way. We have already worked with organisations like HS2 and East Sussex Highways to create lasting strategies for change.
Solutions like our online web maps, stakeholder engagement tools, dynamic dashboards and GIS mobile field apps highlight the range of services we use to deliver mapping and analytics solutions. Our holistic approach combines expertise and technical solutions with powerful tools and processes, ensuring GIS contributes to the continued and overall success of your projects.
Spatial data exists in various formats which can present challenges when consuming it in different systems - we have the tools and expertise to maximise data interoperability to ensure it can be transformed and used across a range of data systems.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
Esri ArcGIS

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We understand the significance of Geospatial data quality and processes, so we work with you to understand, document and implement routines for ensuring it is fit for purpose, supported by your system configuration and appropriate to help you make good decisions to save time and cost. We use these processes to prevent errors from being introduced and to identify errors already in it, via examining positional accuracy, completeness, temporal quality, thematic accuracy, logical consistency and usability.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Service assumes that customers are using Esri ArcGIS

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support calls are categorised by urgency and assigned with a corresponding priority, according to impact and severity. Priority is ranked on a scale of 1 to 4, where 1 is most critical. Response times are: Priority 1 - 1hr response, 4hr resolution Priority 2 - 2hr response, 8hr resolution Prioirty 3 - 24hr response, 48hr resolution Priority 4 - 24hr response, 168hr resolution Service times are 9.00am to 17.00 (UK time), Monday to Friday.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Costain provides support and maintenance services, managed and certified to the ISO20000 Service Management standard. This ensures that we can focus on delivering value by being agile and flexible in meeting our clients service needs, whilst continually monitoring and improving our service provision. Our standard support times are 0900 - 1700 (UK), Monday-Friday and our service desk can be contacted via phone or dedicated gcloud email address (gcloud@costain.com). All service staff are ITIL trained and we follow both the best practices set out by ITIL and required by our ISO certification. We provide: Mature Service Management process aligned with ISO2000 and ITIL; Service and contract management with dedicated service managers; Service level management and ability to work with clients to design services and define appropriate service requirements; Service management reports and KPI management; ESCROW services to ensure business and service continuity; Continual Service Improvements processes and reports. On-site support post-handover is based upon SFIA rates.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£500 to £2,000 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@costain.com. Tell them what format you need. It will help if you say what assistive technology you use.