Vysiion Ltd

Cloud Connectivity Monitoring Service

Vysiion’s Cloud Connectivity Monitoring Service for OFFICIAL environments allows for cloud services accessed via PSN and the Internet networks to be proactively monitored to ensure consistently high availability for their cloud services. The Network Operating Centre (NOC) can design, build and support the cloud connectivity.

Features

  • ITIL aligned 24/7 service desk and Service Level Management
  • All system and network architectures supported
  • Cisco certified engineering
  • Proactive configuration management
  • Cyber Essentials Plus certified
  • ISO27001 certified
  • Vendor agnostic

Benefits

  • Accurately priced service based on the size of the deployment
  • 24/7 monitoring of your connectivity
  • Output based service
  • Supporting Government SME agenda
  • Supports OFFICIAL/OFFICIAL SENSITIVE as standard
  • Supporting public, community and private clouds
  • Network device hardening and health check options
  • Flexible levels of management available to support any in-house skills
  • Can be bought alongside Vysiion’s other services or procured independently
  • Experienced SC Cleared staff

Pricing

£100 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 2 9 9 8 9 1 8 8 4 0 7 0 8 3

Contact

Vysiion Ltd Vysiion Public Sector Team
Telephone: 01249 446500
Email: cloudsales@vysiion.co.uk

Planning

Planning service
Yes
How the planning service works
Vysiion will work with customers through a course of workshops and meetings to design and plan their hybrid cloud connectivity requirements and the level of service needed.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • UKCloud
  • Microsoft Azure
  • IBM BlueMix
  • Amazon Web services (AWS)
  • Private, community and hybrid cloud environments
  • Solutions hosted in Crown Hosting and Vysiion’s hosting facility
  • Google
  • Oracle

Training

Training service provided
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Vysiion's service is agnostic to the customer's required environments and having the correct connectivity in place to access the cloud services optimises the adoption and success of cloud use.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
There speed of cloud connectivity can be tested via activities such as bandwidth monitoring, QoS latency testing, security and vulnerability testing and capacity management.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Vysiion's connectivity monitoring service provides support for all Buyer software and hosting that is accessed online or through local area network and wide area network architectures. Providing peace of mind that data can be accessed readily 24/7 and any issues can be rectified expediently.

Service scope

Service constraints
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Bespoke SLAs to suit customer requirement.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
Vysiion's support levels vary depending on what the customer requires ranging from full 24/7/365 with a 2 hour resolution through to a standard 8-6 Mon-Fri core hours service with a 4 hour resolution. Vysiion will work with the customer to determine the most appropriate level of support balancing budget and requirements.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£100 a unit a month
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at cloudsales@vysiion.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.