PFI Knowledge Solutions trading as Placecube

Liferay Digital Experience Platform

Liferay is an industry leading open source Portal and Digital Experience Platform that is used by public service organisations and industry, globally. PFIKS provides this service to enable you to jump start your Digital Transformation program with a solid, high performing and low-cost portal platform.


  • Feature-rich, highly flexible and interoperable Digital Experience Platform
  • Fully responsive, out-of-the-box
  • Integrated CMS, enterprise Forms builder and Workflow engine
  • Case Management, CRM, Intranet, Extranet and ‘as a platform’ capability
  • Personalisation through audience targeting and segmentation
  • Includes Elasticsearch or Solr search tier options
  • Headless API
  • Low code functionality
  • Native App Builder and create microsites in a few clicks
  • Optional E-commerce and Analytics Cloud functionality


  • Accelerate transformation with feature rich, proven, Digital Experience Platform
  • Secure trusted by public sector DPA and GDPR compliant
  • Mobile ready and fully responsive to drive citizen engagement
  • Reduce service delivery costs whilst improving service outcomes
  • Flexible select the features that deliver your user requirements
  • Graphical workflow designer to build processes, workflow, low-code
  • Open APIs to extend capability across your organisation
  • Unified document repository integrations with Sharepoint, Documentum and Alfresco
  • Hosted in our UK public sector cloud, built to scale
  • Delivered by Liferay’s premier Service Partner in UK & Ireland


£60000 per licence per year

  • Education pricing available

Service documents


G-Cloud 11

Service ID

9 2 9 9 2 0 9 0 7 2 3 4 3 6 1


PFI Knowledge Solutions trading as Placecube

Jenny Dias

0207 016 8843

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None
System requirements Computer with a browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Priority
Level Acknowledge Receipt
1 08:00 –18:00 1 clock hour
2 08:00 –18:00 2 business hours
3 08:00 –18:00 2 business hours
4 08:00 –18:00 24 business hours
24/7 support available on request
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Level 1 Support
Level 2 Support
Level 3 Support
Level 4 Support
Placecube provides a comprehensive support service. Once the service is live, it will be in support, and managed by our dedicated Support Manager
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Upon initiation of the service, PFIKS consultants will work with you to discuss your specific on-boarding needs and solution requirements. An initial on-boarding assessment will be conducted using virtual meeting facilities, and further discussions can take place either virtually or in-person, as required. The on-boarding session will include a walk-through of the service, demonstrating the various administrative and end-user interfaces.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction In the event that you no longer wish to use the service, PFIKS can provide an encrypted archive of all client-owned data stored within the platform.
End-of-contract process The customer is contacted 3 months prior to end of contract to renew. They will have 2 months to renew the contract.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface Yes
Description of service interface Access through web browser over the internet
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing Third party testing, customer testing, internal testing
What users can and can't do using the API Through the API, users can view, create, edit and delete any entity their user account has permissions to perform those actions on.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The colour scheme, logos, pages and features can be customised.


Independence of resources Proactive monitoring and auto-scaling


Service usage metrics Yes
Metrics types All login requests and end user contribution activity.
Reporting types API access


Supplier type Reseller providing extra features and support
Organisation whose services are being resold Liferay, Amazon Web Services

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Other
Other data at rest protection approach All data encrypted at rest using AES-256.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach The platform provides built-in export tools for users to download a compressed archive of data.
Data export formats Other
Other data export formats LAR (ZIP)
Data import formats
  • CSV
  • Other
Other data import formats LAR (ZIP)

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Uptime target of 99.9%, excluding any planned maintenance
Approach to resilience Redundancy across all application tiers, spread across multiple physical data centers.
Outage reporting PFIKS Support platform where service outages are reported and customers are added to the ticket and emailed the details.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Role-based access control
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS by Bureau Veritas
ISO/IEC 27001 accreditation date 03/02/2017
What the ISO/IEC 27001 doesn’t cover Physical location, which is covered by Hosting Partner
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We follow ISMS standards and processes.
PFIKS have a policy and manual set that all staff must accept sign and adhere to.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Change Control Policy and Procedure – Specifies the scope and process for change control of our organisation’s information processing facilities for hardware, software and devices.
Vulnerability management type Supplier-defined controls
Vulnerability management approach All components within the stack (infrastructure and software) are continuously tested for vulnerabilities. PFIKS are alerted of any detected vulnerabilities by third party suppliers, and take action on a timescale commensurate with the severity.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Services are monitored continuously, with alerting to the support team. The support team will assess the potential compromise and undertake corrective action according to the severity threat level.
Incident management type Supplier-defined controls
Incident management approach Managed through our support desk. The CSO and ISO ensure appropriate action taken in accordance with ISO27001 Incident management policy.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No


Price £60000 per licence per year
Discount for educational organisations Yes
Free trial available No

Service documents

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