Cloud Desktop Service (Citrix XenDesktop VDI / Graphics Enabled)

NOC365's Desktop as a Service (DaaS) offering enables you to access your cloud hosted desktops (VDI) from anywhere over an internet connection. Customise this with your exact specification, compute, graphics and software requirements, or bring your own licences. Options for NVIDIA GRID & AMD for advanced graphics acceleration.


  • Host 3D Applications in the cloud (Revit, 3DS Max, etc.)
  • Highly secure environment with encryption enabled by default
  • Access from anywhere using any device
  • Hosted from secure ISO 27001 certified UK datacentres
  • Simple & transparent, per user pricing
  • Free, no commitment trial/ demo available


  • Facilitate remote and on-site working
  • Highly scalable solution
  • Enable high-end graphics capabilities wihout hardware investment
  • Resilience built-in
  • Low bandwidth requirement
  • Enables collaboration across different geographical locations
  • No inbound or outbound bandwidth fees
  • Free, no commitment trial/ demo available


£50 to £150 per user per month

  • Free trial available

Service documents

G-Cloud 10



Zeshan Tahir

01254 786600

Service scope

Service scope
Service constraints Support covers the hosted platform and compatible or tested applications. Any customer owned licences or applications are out of scope of this service.
System requirements
  • Licences for customer owned applications
  • Appropriate internet bandwidth required

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard support hours are Monday - Friday, 8:30 AM - 6:00 PM, excluding public holidays. We also have an on-call engineer for any out-of-hours or critical faults. Out-of-hours support will be charged on an hourly basis. Response times are as follows: Critical - 30 minutes, High - 1 hour, Medium - 2 hours, Low - 24 hours.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer standard support (8:30 AM - 6:00 PM, Monday to Friday, excluding public holidays) or 24x7 support, the cost of which depends on the agreed support package based on number of users and the number of devices supported. We can provide either a technical account manager or cloud support engineer, based on the level of the issue.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started NOC365 will work with the customer to establish a full set of requirements including the required applications (including licences), amount of storage and compute requirements. We will then provide an on-boarding document including access details, credentials and a simple step by step process of onboarding the customer to the NOC365 Cloud Desktop Service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The customer can either extract data over the internet through their hosted desktop session, or by contacting the support team to extract the data to USB/ external storage as per the SFIA rate card.
End-of-contract process To cancel the service the customer will have the option to extract a copy of all their data from our servers. The support team will then securely delete all customer data and disable any access to the system.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users access their Cloud hosted desktop using Citrix Receiver application.
Web interface accessibility standard None or don’t know
How the web interface is accessible This is a 3rd party web interface from Citrix:
Details on accessing the web interface can be found here:
Web interface accessibility testing This is a 3rd party web interface from Citrix and they have carried out testing. More details available at this link.
Command line interface No


Scaling available Yes
Scaling type Manual
Independence of resources Quota limits are set for individual customers to ensure customers are not affected by another user on the same platform. In addition to this, our networking monitoring services, daily & monthly storage reporting, combined with our flexible IT infrastructure allows us to scale resources quickly as and when required without impacting any of our customers.
Usage notifications Yes
Usage reporting Email


Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Regular reports
  • Reports on request


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Hosted Virtual Desktops
  • Customer Data (Inlcuding files & databases)
Backup controls 7 nightly backups are included in the service price. Additional options are available.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Platform availability SLA is 99.7% excluding any scheduled maintenance.
See service description/manual for more information.
Approach to resilience All datacentre infrastructure is N+1 as a minimum. The platform itself uses multiple components at each level. Further information is available upon request.
Outage reporting Our outage & scheduled maintenance notification platform is hosted off-network and includes a dashboard, e-mail alerts & SMS alerts.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels Only accessed internally and all processes are fully documented and audited annually to ensure compliance. Support is accessed using pre-agreed credentials.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27001 accreditation in progress
  • Cyber Essentials accreditation in progress

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach NOC365 operates an ISMS (Information Security Management System) which is currently in the process of being accredited and audited to ISO 27001 by an external party.
Information security policies and processes NOC365's directors are ultimately responsible for the security and integrity of our platform and services; including customer environments, all of which are responsible for internal processes and procedures, ensuring they are followed inline with internal and ISO 27001 standards (accreditation pending).
The internal security staff report directly to the board, and are responsible for following, monitoring and improving systems and process as well as keeping up to date with a number of key elements, including:
- Physical security to Data Centres; Co-location Racks and all office locations
- Environmental Controls within Data Centres
- Access Management to platforms and customer networks
- Network Infrastructure and Integrity; this also cover DDOS protection, Disaster Recovery, customer SLA's and single points of failure
- Human Resources to cover background checks and screening of employees who must also undertake security awareness and training on procedures and documentation
- Operational Security which covers incident management, patching and updates, documentation, training, accreditation, certification and continual improvement

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach NOC365's change process is aligned to ITIL standards and ties in to our ISO27001 ISMS. Our change control process includes provision for assessing potential changes for security impact, including senior approvals for any security related change.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach This process also forms part of our ISO 27001 ISMS.
Our engineers monitor CVE and other supplier bulletins for vulnerabilities that could potentially affect our platform.
Patches are deployed at varying intervals dependent on the risk and ability to exploit the vulnerability.
Our engineers and technical architects also regularly attend industry training sessions to understand generic risks and how to combat them.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Proactive monitoring forms part of our ISO 27001 ISMS.
We have detailed incident response processes in place which have varying levels of responsiveness and actions dependent on the specific circumstances.
Our processes include notification of clients and regulatory bodies.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach We have established processes for incident and outage management. All incidents, are classified, handled, reviewed, resolved and documented using internal processes to aid in business continuity and business recovery activities. Customers can contact us to report incidents, or in some cases we will report these to customers where there are predefined events triggered by suspicious activity picked up by our monitoring systems (unauthorised activity, or critical IPS/ IDS alerts).

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Citrix XenServer
How shared infrastructure is kept separate Separation using network controls (VLAN's, access lists, etc.)

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes


Price £50 to £150 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial A free trial/ demo environment is available for the customer.


Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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