Redcortex Ltd

Language Preference Service

Our Cloud-based Language Preference service can securely store all your customer’s language preferences - meaning every time you communicate with them, whether by phone, email, or post, you can be sure you are using their preferred language. Our software integrates with Microsoft Outlook, CRM systems and any other application seamlessly

Features

  • Record a customer language preference for any language (inc. braille)
  • Record different languages for telephone, email or post
  • Customers record their preferences only once for each medium
  • Integration with Outlook via native vxd for seamlessness
  • Suite of APIs for integration with CRM and other systems
  • Allows language preferences to be shared (or not) across organisations
  • Cloud-based hosting for scalability, security and resilience
  • Simple setup
  • Easy to integrate in business process across your organisation
  • Existing customer lists can be uploaded on request

Benefits

  • Improve customer satisfaction by showing that you know your customer
  • Enables organisations to better cater for customers in multi-lingual environments
  • Share language preferences with other bodies (ideal for Public Sector)
  • Ensures better understood communications with customers
  • Can be used for internal communications within multi-lingual organisations
  • Choose as many or as few languages as you wish
  • Reduce printing costs by producing sets of single language media
  • Low-cost easy to understand subscription cost model
  • 24x7 availability
  • Support models to meet your organisations needs

Pricing

£0.40 to £0.60 per user per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 10

927575970483887

Redcortex Ltd

Martyn Mathews

07748342813

martyn.mathews@redcortex.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Microsoft Office Suite, Microsft Dynamics CRM, any of your websites and/or internal applications.
Cloud deployment model Public cloud
Service constraints None
System requirements
  • Ability to call Web services
  • Microsft Office licensing is required for Outlook integration

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Within 1 working day
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support level is 99.9% and underpinned by the Microsoft Azure Platform.
Premier support is available with costs dependent on the size of your user base.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide documentation which will show users how to install the outlook plugin, and code snippets of how to integrate our APIs into your existing application. Professional services including help with development can be provided on request. We also provide an initial service to upload any existing language preferences for customers you may store already, on request.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction A dump of records associated with the organisation will be provided either on physical media or to an agreed electronic repository, in a CSV format with field explanations.
End-of-contract process The contract price includes the storage of as many customer language preferences as required through normal operations. Licences are per user within your organisation (i.e. the person querying the preference). It is anticipated that your entire user base would be licensed, particularly if automated systems will use the service.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our service is a backend service so simply requires integration with our JSON Rest API suite.
Accessibility standards WCAG 2.0 AAA
Accessibility testing Our user interface is able to meet any accessibility standards as it a backend web service. Accessibility will be determined by the user's front end application.
For the client plugin within Outlook, this uses the same descriptors as other Outlook buttons an has been tested and shown to work alongside Dragon, JAWS, Zoomtext and the built-in Windows 10 accessibility tools.
API Yes
What users can and can't do using the API Our APIs can be used to:
Store a user or multiple user's language preference, for mail, phone or email.
Retreive a user's or multiple user's language preferences for mail, phone or email.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Users of the service can determine:
Where they wish to share their customer's language preferences with other organisations
Which languages they wish to store preferences for

Scaling

Scaling
Independence of resources Loads are balanced by the Premium Azure Infrastructure services we use and are scaled appropriately to ensure a high performance experience for all users of the service. We can also deploy to the most geographically appropriate Azure site for latency benefits.

Analytics

Analytics
Service usage metrics Yes
Metrics types As part of the billing process, we provide metrics of how many searches have been conducted, and how many sets of customer details have been stored during the last month.
Reporting types Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data will be provided in a CSV dump file on request at end of contract.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Our service is underpinned by Azure and we provide 99.9% availability.
Approach to resilience Available on request
Outage reporting Our public dashboard can be used to return the status of the APIs and the underpinning Azure infrastructure at any given time.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Username and complex password
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 24/08/2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are accredited under the Cyber Essentials Scheme.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach ITIL Compliant Change Processes are used throughout our service
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach We use Azure Security Centre to identify threats to our services - this combines Microsoft global threat intelligence and expertise, with insights into cloud security-related events across our Azure deployments. The Azure Security Center helps us detect actual threats early and reduce false positives. Cloud security alerts provide insights into the attack campaign, including related events and impacted resources, and inform ways to remediate issues and recover quickly.
When required we can patch our live services within 1 hour.
We also subscribe to InfoSec and newsfeeds from all our main vendors to identify threats.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Configuration, change management, incident response and protective monitoring are all demonstrated in our compliance with the ISO-27001 information security standard on Azure.
In addition to Azure's ISO-27001 compliance, and our use of independent 3rd party penetration tests, Azure operates an assumed breach model and uses active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Configuration, change management, incident response and protective monitoring are all demonstrated in compliance with the ISO-27001 information security standard.
Users can report incidents either via email or via telephone (for premier customers). Incident reports are provided by email

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £0.40 to £0.60 per user per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial A time-limited trial of our sandpit environment can be arranged on request

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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