Management and Operations for Microsoft 365 suite

Operational Support and Service Management for Microsoft 365 suite; Windows 10, Office 365, Intune, Enterprise Mobility + Security, Skype for Business, Planner and Teams, or components of the suite. Provides 24x7x365 management, end user support and client device support, patching and security to maximise your benefit.


  • End user support, operational management and optimisation of MS365 suite
  • 24x7x365 service support and incident response for MS365
  • Continual service improvement to maximise utility of MS365
  • Intune, Sharepoint Online, OneDrive for Business, Power BI
  • Skype for Business, Microsoft Teams, Microsoft Streams, Microsoft Flow
  • Azure Active Directory plus Multi factor authentication
  • MS Intune for end user device and mobile phone management
  • Enterprise Mobility and Security configuration and optimisation
  • Windows 10 configuration and security implementation and support
  • Service integration with Fordway ASAM and Cloud Security Management


  • Benefit from the cost savings of public cloud
  • MS365 services configured and managed to your requirements
  • Frees your internal staff to implement business improvement
  • Secures public and private Cloud services plus on premise environments
  • Full support for home and flexible workers
  • Monthy charge for service, no long term contract
  • UK based end-to-end 24 x 7 service monitoring and management
  • Microsoft 365 subscription management through Fordway CSP partnership
  • Intune desktop, laptop and mobile device management implementation
  • All services secured to ISO27001 and Cyber Essentials Plus


£5.00 to £22.50 a user a month

Service documents


G-Cloud 12

Service ID

9 2 7 1 8 9 5 8 1 1 6 0 8 5 5


Fordway Richard Blanford
Telephone: 01483 528200


Planning service


Training service provided
How the training service works
Training defined as part of service migration planning. Ad-hoc, online and classroom training provided in line with client requirements
Training is tied to specific services
Services the training service works with
  • MS Office 365
  • MS Intune
  • MS Azure
  • MS Power BI

Setup and migration

Setup or migration service available
How the setup or migration service works
1) Review services to be migrated into cloud or to be set up
2) Service implementation and migration planning
3) Managed migration from existing service where needed
4) High level and Low level design process as appropriate
5) Service transition to in house or Fordway support, as applicable, once service migrated
Setup or migration service is for specific cloud services
List of supported services
  • MS365 Suite, F1, E3 or E5
  • MS Enterprise Management and Security
  • MS Azure
  • MS Power BI
  • MS Windows 10 Defender & ATP
  • Azure Sentinel and Log Analytics

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
QA and testing agreed as part of service migration planning and delivery

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Monitoring and Event Analysis (as a Service)
  • PSNA approved security hosting and design
  • List N (Nuclear) Certified organisation and facilities
  • Security incident remediation
  • Virtual CISO service
Certified security testers
Security testing certifications
  • Tigerscheme
  • Cyber Scheme

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
All Fordway G-Cloud services
MS Office 365
MS Azure
MS Power BI
MS Intune
Amazon Web Services
Google G-Suite

Service scope

Service constraints
UK service

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1 incident 24 x 7, 15 minute response.
Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Defined according to SLA required.
P1 - major service impact
P2 - significant service impact
P3 - individual users impacted
P4 - no user impact/information
Technical Account management available, service cost dependent on scope of requirements


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)


£5.00 to £22.50 a user a month
Discount for educational organisations

Service documents