Sapient Ltd

Log management as a Service

Sapient provides real-time Machine Data and log analytics for Modern Applications, thus enabling faster and efficient management. We leverage a combination of In-house and top of the industry tools to ease the problem identification & resolution.

Features

  • Real Time secure Access to production data
  • Pattern recognition & Anomaly detection
  • Integrations across the DevOps Tool Chain
  • Troubleshooting & root cause Analysis
  • Alerting & Reporting
  • Universal Platform Support

Benefits

  • Speed to value (fastest to deploy)
  • Speed to resolution (fastest troubleshooting)
  • Speed to discipline (enabling new operations processes and practices)
  • Speed to data insight ubiquity to support business cycles
  • Improve Visibility Across Development and Production Environments
  • Higher Stability
  • Full Stack Application Visibility
  • Increased Application Availability and Performance

Pricing

£60 to £165 per person per hour

Service documents

G-Cloud 10

925922890065602

Sapient Ltd

Manpreet Brar

02079533508

mbrar@sapient.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Software Development
Cloud deployment model Private cloud
Service constraints There are no constraints as such, however based on specific requirements some limitation may arise which shall be discussed during the contract stage.
System requirements Client environment

User support

User support
Email or online ticketing support Email or online ticketing
Support response times It would vary based on the chosen services.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Onsite support
Support levels Our services are standardized across three categories: Silver, Gold and Platinum. These varies based on the service level, support coverage, shared/dedicated team and accordingly vary in pricing.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will provide user documentation, kickoff call and on-site training, if needed.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Immediately after the contract expires, all the data is handed over to the clients
End-of-contract process This will be as per the contractual agreements

Using the service

Using the service
Web browser interface No
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Users do not need to access the interface, and will be alerted by email and reporting mechanisms
Accessibility testing Not applicable
API No
Customisation available No

Scaling

Scaling
Independence of resources We have a demand management team place which ensure there is no noisy neighbor effect.

Analytics

Analytics
Service usage metrics Yes
Metrics types Response time, Throughput, page loading speed
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach CSV format
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9% availability commitment
Approach to resilience Ensuring higher availability at every layer with a active DR setup.
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels We have a robust identify and access management solution
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security No
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We adopt best in industry practices and policies which are governed by our global security office.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach The process has been standardized and automated within ServiceNow
Vulnerability management type Undisclosed
Vulnerability management approach We adopt best in industry standards and processes governed by our global security offices.
Protective monitoring type Undisclosed
Protective monitoring approach Though intrusion detection and proactive monitoring
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach ITIL v3

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £60 to £165 per person per hour
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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