Telefonica UK Limited

O2 Data & Insights

O2 Data & Insights provides authorities with insights on movement, demography, mobility-patterns and behaviour of millions of people, (30% of UK-population). This big-data solution provides unrivalled evidence-base for smart-cities, transport, environment, economic, housing and planning at all scales (national- to street-/building-level, helping make investment decisions, evaluating the impact over time.


  • Origin Destination (OD) transport and mobility data
  • Building & Street Scale Profile at Location
  • Real time movement data
  • Throughput analysis
  • Air Quality exposure analysis
  • Catchment & Travel Behaviour Analysis


  • Large sample of UK population : 30%
  • Datasets fully validated by Department of Transport and Highways England
  • Ready to use, cost effective, replaces need for manual surveys
  • Full 48 months of data available
  • Data at any scale, national, regional, county, district, street, building
  • GDPR compliant. Fully anonymised and aggregated data
  • Outputs available in multiple formats and visual presentations


£2500 per unit per year

Service documents


G-Cloud 11

Service ID

9 2 5 2 9 2 6 6 2 2 0 0 8 9 1


Telefonica UK Limited

Neil Cruden


Service scope

Service scope
Software add-on or extension No
Cloud deployment model Hybrid cloud
Service constraints None
System requirements Not applicable

User support

User support
Email or online ticketing support Email or online ticketing
Support response times O2 offers email response within one working day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels O2 offers onsite support during implementation of a specific project.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started O2 offer Kick off workshop at start of all projects
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Not applicable
End-of-contract process Not applicable

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Service interface No
What users can and can't do using the API Access data feeds
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation Each output is designed to a client's specific requirements at project inception stage


Independence of resources N/A


Service usage metrics No


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach N/A
Data export formats Other
Other data export formats N/A
Data import formats Other
Other data import formats N/A

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/A
Data protection within supplier network Other
Other protection within supplier network

Availability and resilience

Availability and resilience
Guaranteed availability Amazon S3 Standard is designed for up to 99.99% availability of objects over a given year and is backed by the Amazon S3 Service Level Agreement,
Approach to resilience Amazon S3 Standard is designed for up to 99.99% availability of objects over a given year and is backed by the Amazon S3 Service Level Agreement,
Outage reporting Please contact O2 for more details or refer to

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication 2-factor authentication
Access restrictions in management interfaces and support channels Not applicable.
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Less than 1 month

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 17/01/2019
What the ISO/IEC 27001 doesn’t cover Please contact O2 for further details.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards
Information security policies and processes Telefónica UK Security Policy

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach
Vulnerability management type Supplier-defined controls
Vulnerability management approach
Protective monitoring type Supplier-defined controls
Protective monitoring approach
Incident management type Supplier-defined controls
Incident management approach

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No


Price £2500 per unit per year
Discount for educational organisations No
Free trial available No

Service documents

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