Agilicist

BigAgile

A SaaS portfolio management tool to visualise organisational agility. Supporting innovating, planning, tracking and reporting of a portfolio or
programme of Agile delivery teams

Features

  • Real-time team progress status
  • Cross team dependency management
  • Automated feature prioritisation
  • Portfolio/Programme tracking and reporting
  • Milestone tracking
  • Integration with project workflow platforms (e.g. Jira)
  • Product road-map management
  • Product ideation
  • Portfolio risk management
  • Scaled Agile programme/project planning

Benefits

  • Being able to act on live workflow data
  • Managing a large number of agile teams
  • Managing an agile product pipeline from concept to delivery
  • On demand portfolio reporting based on real progress
  • Supports implementations of all scaled agile frameworks
  • Easy setup allowing quick, seamless access to portfolio progress
  • Project and programme visibility
  • Highlights issues, clashes and risks to the delivery pipeline
  • Allows management and stakeholders self service to live reports
  • Allows base-lining and benchmarking of teams/projects and programmes

Pricing

£10,000.00 an instance a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.maurer@agilicist.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 2 3 7 2 1 2 8 3 0 5 1 2 4 6

Contact

Agilicist Simon Maurer
Telephone: 07971562833
Email: simon.maurer@agilicist.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Internet connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard is within 24hrs

Additional support is possible for a higher service tier
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Web chat support is accessible via our website.
Web chat accessibility testing
None. We use a third-party provider for web chat functionality
Onsite support
Yes, at extra cost
Support levels
Support is standard UK working days between 9-5, for central support desk.

Standard response times are 4 hours from receipt of issue with a 24 hour target resolution or resolution plan.

Flexible support arrangements are available to suit customer needs and can include an account manager. Costs are calculated depending on customer usage and requirements.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The platform's training and setup can be fully guided via documentation and videos, but we can also provide onsite/remote setup and training from our team of consultants.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Via requested exports from the admin console
End-of-contract process
Ongoing access to the BigAgile portfolio management tool, access to new features as part of regular and ongoing improvement, knowledge base, support.
If requested, at contract termination, access to all data will be provided as an export at no additional cost.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The screen real estate is smaller on a tablet but otherwise there is no degradation of service
Service interface
Yes
Description of service interface
The administrator access is via permissions level for each customer instance
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
None so far but plan on running user testing to correctly identify anything that is missing.
Although we have not yet tested with screen reader tools we have every confidence that we have built the site correctly (both semantically and programmatically) and that it will work correctly with those tools.
API
No
Customisation available
No

Scaling

Independence of resources
Each customer's cloud instance is independent and scalable.

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
BigAgile Ltd

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Our application and data is hosted on AWS, so we harness the AWS security and encryption.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export functionality is available within the application.
Data export formats
CSV
Data import formats
Other
Other data import formats
API to/from workflow tools (e.g. Jira)

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
It depends on where the customer's workflow tool is hosted. For example if it is a cloud instance of Jira then the data in encrypted in transit. If Jira is locally hosted within a private network then there are multiple options which we are more than happy to be flexible with.
Data protection within supplier network
Other
Other protection within supplier network
Our application and data is hosted on AWS, so we harness the AWS security.

Availability and resilience

Guaranteed availability
Our application and data is hosted on AWS, so we offer the same level of availability; 99.95%
Approach to resilience
Our application and data is hosted on AWS, we leverage their architecture and infrastructure.
Outage reporting
We do not currently report outages to clients.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
Role based access control for differing levels of functionality.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Our application and data are hosted on AWS IaaS and PaaS and therefore we leverage their best in class security governance.
Information security policies and processes
Targets to adhere to customer security policies where possible, using functionality supplied with AWS. Annual internal management review of security and processes.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All functionality implemented in the application is tracked through our workflow management tools from idea to release, all source code is managed on a Source Code Management platform. All changes are assessed by the engineering team for any impact and testing carried out on test and demo environments before a phased release to client instances.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As our application and data is hosted on AWS PaaS and IaaS, we leverage AWS's robust monitoring and remediation procedures and availability guarantees
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
As our application and data is hosted on AWS PaaS and IaaS, we leverage AWS's robust monitoring and remediation procedures and availability guarantees
Incident management type
Undisclosed
Incident management approach
Users can report incidents using our support pages accessible through the application or our website. These get logged into our workflow management tools and acted on according to severity. The reporter is kept updated with progress

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£10,000.00 an instance a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full functionality for an agreed limited time period (maximum 3 months). Setup support is not included.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.maurer@agilicist.com. Tell them what format you need. It will help if you say what assistive technology you use.