Cinos Communications Services

Stellaris-X Unified Communications, Video Conferencing & Collaboration

Stellaris-X, a secure, scalable and resilient communications service, enabling personnel in the MoD, military support organisations & executive agencies to talk, message, share video, share content, and collaborate.

Built on Cisco. Hosted by UKCloud. Integrated by Cinos.

Available as OFFICIAL or SECRET Tier 2 optimised delivery models.

Features

  • Commercial-off-the-shelf, standards-based technology
  • A simplified, intuitive meeting booking service
  • Elevated (OFFICIAL) or High Assurance (SECRET) security zones
  • Designed to be coherent with DaaP and SIE
  • High Threat Gateway controlling access between OFFICIAL and Tier2 domains
  • Aligned with DIS 11 Commandments, three principles and NCSC CSP
  • Connect over Foxhound, SLI or Global Connectivity with Sovereign Encryption
  • Infrastructure as a Service designed for high threat SECRET environments

Benefits

  • A Unique, Predictable Licensing and Commercial Model
  • Bring existing investment in licensing and technology with you
  • Fully Inclusive Concierge and Technical Support Service
  • Comprehensive assurance with independent validation and testing facilitating accreditation
  • Comprehensive assurance with independent validation and testing facilitating accreditation
  • Assurance of UK based personnel extensively vetted and security trained
  • Use encrypted bearer or "tunnel inside" over bearer of convenience
  • Assured and reliable components reduce the risk of your platform

Pricing

£0.00 per unit

  • Free trial available

Service documents

G-Cloud 11

921696062006757

Cinos Communications Services

Richard Evans

+44 (0) 203 880 2026

ns2@cinos.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints The underlying UKCloud platform is engineered to be highly resilient and can tolerate both unplanned component failure and planned maintenance activities. UKCloud is committed to frequent and regular maintenance of the platform to ensure that the service delivers the highest levels of security and availability
System requirements
  • Underpinning connectivity - RLI, SLI, PSN or Private
  • LAN: Voice VLAN, Quality of Service, CDP / LLDP-MED

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our response times are based upon priority of the incident: P1 - Severe Business Impact - 15 minutes P2 - High Business Impact - 30 minutes P3 - Medium Business Impact - 2 hours P4 - Minor / no Business Impact - 4 hours P5 - Service Request / Service Query - 1 business day
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.1 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . We provide a named Technical Account Manager for all of our customers, providing a point of escalation as well as a named contact for service delivery related queries and technical update / roadmap workshop sessions.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started In order to fully understand your business objectives and produce an appropriate design to meet your unique requirements, we offer a number of workshops to gain a comprehensive understanding of your organisation. This information, combined with detailed benefits analysis enables Cinos to provide the perfect solution to meet your business need. Cisco video conferencing solutions by design.

While we have industrialised and standardised our approach as far as possible, we appreciate that each of our customers and their requirements are unique. Our typical on-boarding process follows a closely aligned PRINCE2 methodology which incorporates the following key stages:

• Initiate and Assess

• Plan and Design

• Procure

• Implement

• Prepare

• Handover and Transition

• Benefits Realisation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.
End-of-contract process In the event you wish to leave our service, we will meet all necessary obligations in order to enable a smooth transition of service, including the release of any software licenses to you.

Service cessation should be initiated by request in writing, where we will be happy to work with you define a service cessation plan.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Accessibility standards WCAG 2.1 AA or EN 301 549
Accessibility testing None
API Yes
What users can and can't do using the API Elements of the Cisco estate support a northbound interface (NBI) in order to accept provisioning work orders and report back upon execution.

The services architecture, using WSDL/SOAP over HTTPS, provides a standards-based request/response interaction with the service for submitting NBI requests.

The NBI supports the following:

• Management of the infrastructure
• The ability to submit work orders for infrastructure products
• The ability to query inventory
• The ability to submit a provisioning work order
• The ability to configure products
• Management of subscriber objects
• Management of directory number objects
• The ability to configure subscriber services
• The ability to submit work orders for subscribers
• The ability to submit get list work orders
• The ability to check order acceptability status
• The ability to submit work orders to reset attribute values with template or default values
• Some of the APIs can work in both asynchronous and synchronous ways
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources In order to guarantee that users are not affected by the demands from other users, UKCloud uses resource reservations and shares such as internet bandwidth shaping. In addition, the capacity planning team ensure that usage in terms of all resources are constantly monitored and increased accordingly relating to user demand.

Services provided by Cinos are multi-instance, rather than multi-tenant, meaning that each customer gets their own dedicated instance of the service.

Analytics

Analytics
Service usage metrics Yes
Metrics types Service uptime
Service adoption and usage
Call management records
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKCloud, Cisco

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Other
Other data at rest protection approach Customers are encouraged to protect their own data using encryption technologies where only they have the decryption key. In this way, our customers are assured that their data can never be accessed by a third party.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported via the Service Interface
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Other
Other protection between networks We offer the choice of connecting:
• Via the internet using sovereign encryption
• Tunnel inside over bearer of convenience
• Secure private networks such as appropriately encrypted leased lines
• Via SECRET public sector networks such as SLI or Foxhound
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network We use dedicated encrypted circuits between each of our sites to ensure the protection of customer data in-flight. We additionally encrypt this data within our platform. All data flows are also subject to our protective monitoring service. Customers are able to protect individual dataflows with session level encryption.

Availability and resilience

Availability and resilience
Guaranteed availability We offer comprehensive Service Level Agreements that are facilitated through the deployment of an end-to-end Service Management framework and ITIL aligned processes designed to manage the delivery of in-scope services. Our solution is designed to ensure successful service delivery and achieve high levels of client satisfaction. • The Service Level Agreement (SLA) for Cloud based services is 99.95% . If the service level falls below the stated availability percentage (excluding Planned and Emergency Maintenance periods), customers will be eligible for Service Credits on affected Unified Communications and Collaboration applications only. Service Credits will be calculated as a percentage of the fees for the affected services for the monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). The Service Credit for a Standard Deployment Model is 5% of the affected applications monthly spend.
Approach to resilience Our service is deployed across a number of sites, regions and zones. Each zone is designed to eliminate single points of failure (such as power, network and hardware). Customers are encouraged to ensure their solution spans multiple sites, regions or zones to ensure service continuity should a failure occur.
Outage reporting All outages will be reported via email. Outages are identified as Planned maintenance, Emergency maintenance, and platform issues. In addition, the designated Technical Account Manager will proactively contact customers as appropriate.

Where a Major Incident (Priority 1) occurs, following resolution an incident report is produced that includes root cause analysis, lessons learned and a detailed overview of all recommendations and actions required to mitigate the risk of a further re-occurrence. Implementation plans are discussed and agreed with the customer prior to completion.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels For online systems (e.g. Customer Portal & API interfaces), all users are required to have a unique username, password and memorable word combination. Customers may also use 2FA authentication tokens.

Access to management interfaces is NOT permitted via the Internet.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 22/02/2019
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 28/10/2016
CSA STAR certification level Level 1: CSA STAR Self-Assessment
What the CSA STAR doesn’t cover Nothing
PCI certification No
Other security certifications Yes
Any other security certifications
  • ISO 27018 (UKCloud)
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The Company is governed by an integrated suite of information security policies. Under the top level Information Security Policy itself are second-level documents with specific focus on Acceptable Use, Antivirus Protection, Asset Management, Business Continuity Management, Data Protection, Password Management, Personnel Management, Supply Chain Management and many others.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Cinos has documented configuration and change management policies and processes, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 standard.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Cinos has a documented vulnerability management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. Where technically possible, real-time updates and status reports are identified and sourced from credible vendor sources, which cover a significant proportion of our asset population. For other systems and software, assigned personnel have responsibility for regularly reviewing technical forums and specialist groups to promptly identify and evaluate any emerging patches or updates which require our attention.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Following best practice from the National Cyber Security Centre, we protect platforms with enhanced protective monitoring services (SIEM), at the hypervisor level and below. The approach to protective monitoring continues to align with the Protective Monitoring Controls (PMC 1-12) outlined in CESG document GPG13 (Protective Monitoring for HMG ICT Systems). It includes checks on time sources, cross-boundary traffic, suspicious activities at a boundary, network connections and the status of backups, amongst many others. All alerts are immediately notified to the NOC for prompt investigation.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Cinos has a documented incident management policy and process, which have been implemented, maintained and assessed in accordance with the guidance from ITIL v.3 and the current ISO20000 and ISO27001 standards. This activity is responsible for the progression of alerts generated by automated monitoring systems, issues identified by personnel, and incidents identified and reported. All incidents are promptly reported into a centralised ticketing system, which ensures that each is promptly assigned to an appropriate resource, and its progress tracked (and escalated, as required) through to resolution.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Other
Other public sector networks
  • RLI
  • SLI

Pricing

Pricing
Price £0.00 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Cinos offers a time limited no commitment, free trial of our service, which may be supported by equipment loan where necessary. All features are available within the trial. Trials are typically limited to 90 days.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions
Service documents
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