T-Impact Limited

IBM WATSON - artificial intelligence professional

Transform your business, enhance competitive advantage, and disrupt your industry by unlocking the potential within unstructured data.

From gaining insights from text to automating interactions and analyzing images and video, tap into the power of Watson APIs to build your cognitive apps.

Does your business think? it can with Watson

Features

  • Watson Conversation* (*Available as a premium service)
  • Personality Insights*
  • Discovery Service
  • Language Translator
  • Natural Language Understanding
  • Tone Analyser*
  • Visual Recognition*
  • Speech to Text*
  • Text to Speech*
  • Watson Knowledge Studio*

Benefits

  • Onboarding service* (*Part of the premium service)
  • Training resources*
  • 10 hours/ month of mentoring*
  • Access Watson APIs through IBM Cloud
  • Quickly build and deploy conversational applications
  • Find patterns and meaning in unstructured data
  • Quickly train instances of Watson as a business user
  • Onboarding service as standard

Pricing

£300 a unit a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@t-impact.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

9 1 9 9 9 0 6 6 3 1 3 2 5 3 1

Contact

T-Impact Limited Paul Hunt
Telephone: 01865 818952
Email: publicsector@t-impact.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
This is a price per professional user, including all Features
100 GB Storage, 50 GB Storage Increments for Minimal Fee & 19 Data Connectors
System requirements
  • Internet connection
  • Web Browser

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support provided by IBM. 24/7/365 response in 4 hours based on prioritisation
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Support for -screen readers that run on Microsoft Windows -high contrast by using a white background Customisation of -screen magnification -display attributes e.g. color, contrast, and font size, Information communicated independently of colour and can be operated by using only the keyboard in most cases. User input fields have associated labels or instructions provided through assistive technology and consistent layouts are used to help navigation Interfaces do not induce seizures caused by photosensitivity, use audio features or have timed responses
Onsite support
Yes, at extra cost
Support levels
Premium Support documented: https://www-01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We provide comprehensive online documentation, tutorials, free online training course and hundreds of tutorials and articles available on our developerWorks portal.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Each service on the IBM Cloud platform differs in the ability to export data.

For example if a database was used, a database migration/export tool would be used by the user to extract the relevant data at the end of the contract.

IBM will return the Client Data within a reasonable period in a reasonable and common format upon receiving written instructions from the Client prior to termination or expiration.
End-of-contract process
At the end of the contract services continue to run but the user will be prompted to add a new payment method or sign a new contract.

Access via the User Interface will be disabled, but services continue to run and there is no immediate data loss.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
No
Designed for use on mobile devices
No
Service interface
No
API
Yes
What users can and can't do using the API
Each service also provides it’s own unique API. See https://console.eu-gb.bluemix.net/docs
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
New users can be added, service can be split into organisations & spaces to separate projects.

Scaling

Independence of resources
The architecture of IBM cloud services maintains logical separation of client data. Internal rules and measures separate data processing, such as inserting, modifying, deleting, and transferring data, according to the contracted purposes.

Analytics

Service usage metrics
Yes
Metrics types
Infrastructure or application metrics
• CPU
• Disk
• HTTP request and response status
• Memory
• Network
• Number of active instances
Reporting types
  • API access
  • Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
IBM

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Less than once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Depends on the service being used in the platform i.e database.
Data export formats
Other
Other data export formats
  • Data export formats
  • Date export formats
Data import formats
Other
Other data import formats
Range of formats supported depending service being used

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Data protection between the buyer’s and supplier’s networks
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Other protection between networks. IBM will encrypt content not intended for public or unauthenticated viewing when transferring content over public networks. Further, unless excluded by a TD, IBM will enable use of a cryptographic protocol, such as HTTPS, SFTP, and FTPS, for Client’s secure transfer of content to and from the Cloud Service over public networks.

Availability and resilience

Guaranteed availability
Please refer to following site: http://www.softlayer.com/our-platform
Approach to resilience
Available at request
Outage reporting
Email Alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
IBM maintains individual role-based authorization of privileged accounts that is subject to regular validation. A privileged account is a duly authorized IBM user identity with administrative access to a Cloud Service, including associated infrastructure, networks, systems, applications, databases and file systems.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 1 month and 6 months
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
17/11/2017
What the ISO/IEC 27001 doesn’t cover
Only tier 1 platform services are covered by ISO 27001 i.e Cloudant, MQLIght, DevOps, IBM Containers, Logging & Monitoring, Secure Gateway. For a full list please consult documentation.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
See here: https://www.ibm.com/cloud-computing/bluemix/trust-security-privacy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
IBM Cloud is certified compliant with major industry standards like ISO 27001 & ISO 27018
IBM has an Information Technology (IT) Security policy that establishes the requirements for the protection of IBM's worldwide IT systems and the information assets they contain, including networks and computing devices such as servers, workstations, host computers, application programs, web services, and telephone systems within the IBM infrastructure. IBM’s IT Security policy is supplemented by standards and guidelines, such as the Security Standards for IBM's Infrastructure, the Security and Use Standards for IBM Employees and the Security Guidelines for Outsourced Business Services. Such are reviewed by a cross-company team led by the IT Risk organization every six months. IBM has a dedicated Vice President of IT Security who leads a team responsible for IBM's own enterprise data security standards and practices. Responsibility and accountability for executing internal security programs is established through formal documented policies. IBM Services teams also have dedicated executives and teams who are responsible for information and physical security in the delivery of our client services.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
IBM maintains policies and procedures to manage risks associated with the application of changes to its Cloud Services. Prior to implementation, all changes to a Cloud Service, including its systems, networks and underlying components, will be documented in a registered change request that includes a description and reason for the change, implementation details and schedule, a risk statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan, and documented approval by IBM management or its authorized delegate.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
With each Cloud Service, as applicable and commercially reasonable, IBM will a) perform penetration testing and vulnerability assessments before production release and routinely thereafter, b) enlist a qualified and reputable independent third-party to perform penetration testing and ethical hacking at least annually, c) perform automated management and routine verification of underlying components’ compliance with security configuration requirements, and d) remediate any identified vulnerability or noncompliance with its security configuration requirements based on associated risk, exploitability, and impact. IBM takes reasonable care to avoid Cloud Service disruption when performing its tests, assessments, scans, and execution of remediation activities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
IBM maintains and follows policies requiring administrative access and activity in its Cloud Services’ computing environments to be logged and monitored, and the logs to be archived and retained in compliance with IBM’s worldwide records management plan. IBM monitors privileged account use and maintain security information and event management policies and measures designed to a) identify unauthorized administrative access and activity, b) facilitate a timely and appropriate response, and c) enable internal and independent third party audits of compliance with such policies. IBM systematically monitors the health and availability of production Cloud Service systems and infrastructure at all times.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
IBM: -maintains and follows incident response policies aligned with NIST guidelines for computer security incident handling, and will comply with data breach notification requirements under applicable law. -investigates security incidents, including unauthorised access or use of content or the Cloud Service, of which IBM becomes aware, and, if warranted, define and execute an appropriate response plan. -promptly notifies Client upon determining that a security incident known or reasonably suspected by IBM to affect Client has occurred. -provides Client with reasonably requested information about such security incident and status of applicable remediation and restoration activities performed or directed by IBM.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£300 a unit a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Lite (Free)
No time limit
No credit card required
256 MB of Cloud Foundry memory
1 instance per Lite plan
App auto-sleep
Service garbage collection

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@t-impact.com. Tell them what format you need. It will help if you say what assistive technology you use.