Gradian Systems Ltd

Symantec Endpoint Protection with Cyber Defence Manager

Symantec Endpoint Protection 15 defines cloud-delivered endpoint security with multilayered defense, simplified single agent/single console management with AI-guided policy updates, and the broadest set of integrations available.

Features

• Cyber Defense Manager: AI-guided security management
• Antivirus - Firewall and Intrusion Prevention
• Host Integrity - System Lockdown - Power Eraser
• Global Intelligence Network (GIN) Reputation Analysis
• Advanced Machine Learning and Emulator
• Memory Exploit Mitigation - Intelligent Threat Cloud’s - Behavior Monitoring
• Hardening : Application Control
• Threat Defense for Active Directory
• Endpoint Detection and Response (EDR)
• Mobile Threat Protection capabilities

Benefits

• Protect endpoints from all attack vectors at industry leading efficacy
• Enable business with a high-performance, lightweight solution
• Unparalleled endpoint visibility and protection with telemetry (GIN)
• Simplified management with single cloud console
• Reduce endpoint security management complexity
• AI-guided security management
• Broadest integrations

£8.47 a user

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

919988246603627

Contact

Ciaran O'Rourke
07770 377 936
ciaran.orourke@gradian.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: In order to properly use the service Internet connection is required.
• System requirements:
  • Client Workstation and Server : windows and Mac OS
  • Management Console OS Windows 2008 64 bit & R2
  • Management Console OS Windows Windows 2012 Windows 2016
  • Web Browser supported: Internet Explorer 11 Mozilla Firefox 5
  • Web Browser supported: Google Chrome 66 Microsoft Edge
  • Virtual Environments - Microsoft Azure - Amazon WorkSpaces
  • Virtual Environments VMware ESX 2.5 VMware ESXi 4.1 - 5.5
  • Virtual Environments Microsoft Virtual Server and Hyper V
  • Windows Hardware 32/64 -bit processor
  • Mac Hardware 64-bit Intel Core 2 Duo or later

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Please see Gradian's Support Guide attached.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Please see Gradian's Support Guide attached.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Gradian possess the skills and support to configure, deploy, support and run this service on your behalf. These services can be found under Gradian's Professional Service and Gradian's Managed Configuration Service. Alternatve support options can be found under Gradian's Technical Account Service Plan (T.A.S.P) and Gradian Support for Symantec Products.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: PowerPoint
• End-of-contract data extraction: 30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.
• End-of-contract process: 30 days after the end of the contract the user / buyer's instance and its data will be deleted. There is no additional cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: The cloud interface is a management console that allows administrators to deploy clients, configure policies, have visibility of security events on the clients via dashboards, notifications, logs and reports.
• Accessibility standards: None or don’t know
• Description of accessibility: The cloud management console can be accessed by logging in at https://securitycloud.symantec.com/cc/#/landing
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: The method that you use to make the call to the API. Which method you use depends on the API and what you want to accomplish with the API. Methods include GET, PUT, POST, and DELETE. https://apidocs.symantec.com/home/sep_15
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: The service provides many options to configure security policies and policies can be applied to specific groups of assets as required. Policy configurations are set directly, and simply, through a web based management console. Configuration activities can be undertaken by staff with administrative privileges.

Scaling

• Independence of resources: Symantec Cyber Defence Manager is built on a scalable elastic cloud service running on a main stream cloud infrastructure provider environment.

Analytics

• Service usage metrics: Yes
• Metrics types: It provides information regarding enrolled users and devices, device security status, threats prevented, suspicious detection, recent security event, network integrity event, isolation coverage for vulnerability Apps & suspicious detection.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Symantec's

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: EU-US Privacy Shield agreement locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: All data is encrypted via a Symantec-approved encryption solution when in transit, in use, or at rest and may be transmitted via a Symantec-approved tool.
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: There are several choices on the product console to export incidents or devices information through pdf, and HTML. Also connects via a REST API, and third party remote monitoring and management solution.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • RESP API - XML
  • HTML
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The Symantec Endpoint Protection Cloud data center is delivered and deployed through Amazon Web Services (AWS) EC2 Cloud, providing flexibility, availability and scalability. Our service status site provides transparency around service availability and performance for Symantec cloud products. By subscribing to the Symantec Status website, customers can be alerted of service issues outages and informed of scheduled maintenance to Symantec's cloud products, in a single view. The availability and performance of the service can be viewed via the portal below: Symantec Status Cloud Product : https://status.symantec.com/
• Approach to resilience: The service is running within a top tier cloud provider environment, which is designed be resilient. Each critical component of the service can be failed over to other nodes in the infrastructure. The failover process is automatic, triggered by specific service monitoring infrastructure. Backups of production systems are taken daily and prior to any major upgrade or Symantec initiated configuration change. Backups are stored in an encrypted format and allow, in the event of a disaster, the creation of a replica environment. Disaster recovery scenarios are tested periodically by the Symantec operations team.
• Outage reporting: Via Email alerts, dashboards the Symantec service status web page. Email - Recieve email notifications whenever an incident is created or updated. SMS - Receive SMS notifications whenever an incident is created or updated. WebHook - Notifications are HTTPS POST requests that are sent to registered endpoints. For more information see Symantec Status Page Webhook Notifications. Twitter - Follow @SymantecStatus on Twitter for an automated feed of impacting incidents. RSS/Atom - Get the Atom Feed or RSS Feed on each of the product profile pages. Subscribing to Symantec Status INFO4285 March 26th, 2019 https://www.symantec.com/docs/INFO4285

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: User authenticate through the services' management portal by providing credential for identification (email address) and authentication mechanism to access the service ; Identity Provider can be used for identity federation ; Secure authentication with 2 factor authentications can be implemented for the service.
• Access restrictions in management interfaces and support channels: Access to production servers or their managing interfaces is strictly controlled. Such access is restricted to personnel who require this access to perform their duties. Access to these systems is controlled via a two-factor authentication process. Access controls to production servers are reviewed every six months at a minimum.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Management access for the service is done through Cyber Defense Manager hosting several security console solutions. Access to the backend servers for Cyber Defense Manager and/or console for security solutions is done by our internal technical support.

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: Information available on request.
• Information security policies and processes: Security governance approach SEP Cloud has assigned our CISO, as its Information Security Officer. The security officer’s main responsibility is protecting the confidentiality, integrity, and availability of SEP Clouds data and computing assets. Other key responsibilities include: ; • Product security architecture and strategy ; • Vulnerability management ; • Security incident response; • Risk assessment and audit ; • Security awareness ; • Periodic review of information security policy SEP Cloud performs regular risk assessments. Security policy can be provided if is needed."

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All code changes being deployed to production undergo a mandatory code review as well as an automatic inspection process. Configuration changes are managed and documented by the SEP 15 DevOps team.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Symantec has a formal process for handling and managing vulnerabilities. For any externally reported issues, Symantec follows the process outlined in ISO 29147, Information technology — Security techniques — Vulnerability disclosure ([ISO/IEC 29147:2014(E)]). Symantec'c Software Security Group works with the impacted team(s) to :recreate the environment and issue within Symantec’s labs for an expedited resolution, facilitate a prompt and accurate response, avoid delays in new Symantec releases.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: A layered set of tools provide monitoring for the production environment, protecting against potential threats or errors. An internal notification mechanism is in place to alert operations and support teams on issues detected in production. The service support engineering team prioritise their work based on severity and impact.
• Incident management type: Supplier-defined controls
• Incident management approach: Symantec’s Security Incident Response Plan documents repeatable, industry standard procedures for handling actual cyber threats when they arise. It also provides the necessary engagement and information-sharing processes to allow prompt coordination among all relevant stakeholders, and describes the reporting, communication, containment, investigation, and recovery mechanisms that exist to support a comprehensive end-to-end process flow from threat detection through remediation. The development and implementation of this forward-looking plan supports Symantec’s ultimate mission to its customers, partners, shareholders, and employees as a trusted leader in information security risk management. Customers can raise incidents directly with Symantec support, by phone or web portal.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £8.47 a user
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: 30 Day Free Trial managed by our in house 'proof of concept' team.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ciaran.orourke@gradian.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.